Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2021
not disappointed delivery is top I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2021
Very elegant hat in accordance with the site's description
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2021
Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2021
The site is good, but the descriptions of the items are sometimes vague. I have nothing to say about the delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2021
Perfect !!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2021
the navigation on the site is perfect, the delivery by colissimo by post is really perfect as well, the customer service is a very good interlocutor, and the order I made completely satisfied me
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2021
Everything is perfect: the email exchange, the site, the delivery, and the quality of the items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2021
Hello,
The item we ordered was carefully prepared, it is
very pleasant to open the package and discover the meticulousness, the attention given to our request.
THANK YOU
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2021
navigation, clear and accessible site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2021
Impeccable service, impeccable quality!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2021
Order placed on a Sunday evening, received on Tuesday morning, preserved in solid and suitable packaging. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2021
Very fast shipping. Impeccable product quality (to be checked over time). The range of models is plentiful. For me, they are the specialists in the field.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2021
No problem!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2021
Fast and careful shipping - impeccable thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2021
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2021
Fast delivery in careful packaging
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2021
False description on the site. Hat that was supposed to have a lining inside (hence my choice for this cap) but ultimately did not have one... no gesture from the manager in the face of their mistake... (and an email with lots of spelling mistakes!).
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Response from Chapellerie Traclet
Hello
as indicated by email, yes we made a mistake in the description, we indicated a polyester cap while it is the gros grain inside. We proposed an exchange with a cap that has a lining. It is true that I make spelling mistakes, I am not perfect but I try to respond to you as best as I can by finding a solution which was in this case an exchange of model since you wanted a cap with a lining.
Remaining at your disposal to exchange and find a solution.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2021
Fast delivery, well-protected shipment and item in accordance with the description, so I recommend this store for all hat fans.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2021
I particularly recommend this site
Customer for some time no delivery issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2021
Perfect size
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2021
20/20
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2021
Fast shipping, the order is compliant, thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2021
Very fast shipping with perfectly packaged product. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2021
Fast delivery. Good quality cap and completely meets my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2021
Product compliant and received quickly. Very nice quality and delivery without problems.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2021
Beautiful quality of products. Responsiveness of the company.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2021
Easy, fast, efficient and secure
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2021
A great site, advice and an enormous choice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2021
Very good finish. Light to wear. Fits perfectly (I have a 60 cm head circumference and the XL, which is 60/61, fits perfectly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2021
Very good, impeccable delivery, careful packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2021
Super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2021
Magnificent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2021
Explicit site, quality products, reasonable delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2021
Very light hat. Very pleasant with its wide brims.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2021
Fast and clean. Very satisfying.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2021
Extremely serious company. The size instructions are very clear. My hat fits me perfectly. Fast delivery with precise tracking. It's perfect. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2021
Hello, everything was perfect, I highly recommend the company Chapellerie-Traclet. Best regards,
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