Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Very satisfied with the product, a sailor's cap, the only small downside is that it says one size fits all, but the size in cm is not specified. But otherwise, the order arrived very quickly, well packaged, so in good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2021
I would have liked another color and another model of scarf but it's not a big deal
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2021
Fast delivery. High quality product (the Tilley paddler) I immediately recommended a second one, as my wife has taken the first one.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2021
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2021
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2021
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2021
no problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2021
Fast delivery, well packaged
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2021
When I placed the order I was supposed to be delivered in 72 hours but after 72 hours the package was not even made and even less given to the carrier. I had to pay 6 euros to have my order on time so you understand my dissatisfaction ???????
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay, we had a problem with the bank's payment confirmation. The order was placed on August 8, 2021, and the payment confirmation was made on August 13, which is also the day the order was sent.
Please excuse us for this inconvenience.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2021
Received very quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2021
Beautiful product. Size runs small, but advice given on the site so I took one size up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2021
Very satisfied with the product, the delivery and the speed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2021
Perfect, conforms to the description
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2021
Easy navigation on the site, very complete otherwise, quick reception and in good condition. This very reliable site is to be encouraged. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2021
Fast delivery, quality hat. I am delighted!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2021
Order arrived on time, in good condition, the hats conform to their descriptions. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2021
Quick delay despite a non-availability notice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2021
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2021
Order delivered quickly and impeccable product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2021
excellent product. Impeccable service. Package posted as soon as the order was received
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2021
simple clear. everything I wish for...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2021
I gave this hat as a birthday gift. Perfect size. Very nice finish. Nice quality work.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2021
Very good, beautiful quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2021
Super product, perfectly in line with the description!
Hyper fast delivery! Product received 3 days early!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2021
This is the second time I buy a hat from the hat shop, and I am still just as delighted! You sell real little wonders!
The delivery time was a bit long for this hat, which is explained by the fact that it comes from Australia!
It's a very beautiful hat, of very good quality. Less comfortable than the old Stetson I had, which didn't have a hard shell, this one is nevertheless sturdier and of better quality!
I am very happy :)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/06/2021
Beautiful Bachis that did not arrive for our Digne corsi lavender contract
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Response from Chapellerie Traclet
Hello
thank you for your comment, please excuse us for this delay but the time it took us to manufacture them in the desired sizes without the text part took a bit longer than expected.
We hope that the bachis will give you complete satisfaction.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2021
Very beautiful beret in accordance with the description
Delivered earlier than expected
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2021
Products with a good quality-price ratio, and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2021
Perfect, item as described, well presented and arrived the day after the order.
You can't do better
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2021
Very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2021
Excellent products. Stunning delivery speed!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2021
Comfortable cap and suitable for my needs, large size
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2021
Beautiful quality (sailor) cap, exactly as shown in the photo (and its description). Carefully packaged: tissue paper and reinforced cardboard. Forgive this easy pun, but 'Hats off!' both for the quality of the item and for its delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2021
Perfect hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2021
Perfect. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2021
Excellent service both by email and by phone. Responsiveness of the interlocutors, especially when I requested an exchange
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/07/2021
I am happy with the hat, but disappointed with the final invoice with the fees that customs charged me. 22.50 CHF or about 20 euros. I will not buy anything in France again.
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Response from Chapellerie Traclet
Hello
Yes, it is normal that you paid customs fees. Indeed, VAT in France is 20%, but you do not pay it since you pay the tax of your country. It is therefore normal that you pay these customs fees since VAT is not paid in France.
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2021
Service met my expectations, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2021
Hello
I am always satisfied with my ordered items from Traclet
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