English 
Français A
Rating: 5 out of 5
Very accessible site, well made, efficient
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Perfect! Thank you! Very nice hat
Translated reviews
A
Rating: 5 out of 5
Great service from Traclet hat shop! Thank you for the phone welcome and advice. Purchase of a Stetson Hatteras Maine cap. Just the right size and a superb model. Perfect
Translated reviews
A
Rating: 5 out of 5
Order received quickly, very satisfied with the quality!
Translated reviews
A
Rating: 5 out of 5
Site T. good, quick consideration, delivery the same. Hat perfectly packaged. Bravo.
Translated reviews
A
Rating: 5 out of 5
Fast and compliant delivery
Translated reviews
A
Rating: 5 out of 5
Pleasant site, large choice of products
Translated reviews
A
Rating: 5 out of 5
Fast delivery and item faithful to my expectations. Once again, very satisfied!
Translated reviews
A
Rating: 5 out of 5
Very clear, simple and well-constructed site. Remarkable customer service that responds quickly to customers. 2nd order on the site. The work is of great quality, undoubtedly done by passionate people. I recommend with my eyes closed.
Translated reviews
A
Rating: 5 out of 5
The site allows you to see the merchandise well detailed
Translated reviews
A
Rating: 5 out of 5
Ease of navigation. Order received on time.
Translated reviews
A
Rating: 2 out of 5
-email not received before delivery.
-delay in delivery.
-order at 190 euros and not a single gift in my package (hat care). disappointed and I would even say very disappointed.
Translated reviews
-delay in delivery.
-order at 190 euros and not a single gift in my package (hat care). disappointed and I would even say very disappointed.
Response from Chapellerie Traclet
Hello
As indicated during our exchanges, one of the Tilley hats had a delay because it is made in Canada and with the Covid pandemic, the hat has been delayed a lot.
We have taken your comment into account for a care product.
We can offer to send you a hat brush.
Thank you for your feedback.
Best regards
Traclet
As indicated during our exchanges, one of the Tilley hats had a delay because it is made in Canada and with the Covid pandemic, the hat has been delayed a lot.
We have taken your comment into account for a care product.
We can offer to send you a hat brush.
Thank you for your feedback.
Best regards
Traclet
A
Rating: 5 out of 5
Fast
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
Your website was very easy to use. I found what I was looking for quickly. Your size guide was very helpful. My hat was delivered within 48 hours. I am very happy and will return soon.
Translated reviews
A
Rating: 5 out of 5
Speed of delivery. Item conforms to the description. Very satisfied!!!
Translated reviews
A
Rating: 5 out of 5
Nothing to say, very nice, delivery ok, speed ok, I seriously recommend
Translated reviews
A
Rating: 5 out of 5
I am very satisfied with my purchase at Chapellerie Traclet. The product had to be restocked and as soon as it was received by the hat shop, it was sent to me. They were quick and very friendly.
Translated reviews
A
Rating: 5 out of 5
Very good, meets my expectations
Translated reviews
A
Rating: 5 out of 5
Nothing to complain about
Translated reviews
A
Rating: 2 out of 5
Order received a week later, without order tracking, even though I had paid for express delivery (max 48h).
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us, the order was placed Friday afternoon and it was sent out on Monday by TNT.
An email was indeed sent on Monday at 6 PM.
Following your calls this week we have made complaints.
To date we have not received any feedback from TNT.
We will keep you informed on Monday.
Best regards
Traclet
Please excuse us, the order was placed Friday afternoon and it was sent out on Monday by TNT.
An email was indeed sent on Monday at 6 PM.
Following your calls this week we have made complaints.
To date we have not received any feedback from TNT.
We will keep you informed on Monday.
Best regards
Traclet
A
Rating: 5 out of 5
Well detailed site, frequent assistance, very fast delivery, and beautiful quality hat. Thank you :)
Translated reviews
A
Rating: 5 out of 5
N/A
Translated reviews
A
Rating: 5 out of 5
very satisfied with the quality of the product, the speed of delivery, and the navigation on the site
Translated reviews
A
Rating: 5 out of 5
Very beautiful quality women's beret, slightly small size for my head of 59;
Translated reviews
A
Rating: 5 out of 5
All perfect. ...
Translated reviews
A
Rating: 5 out of 5
perfect
Translated reviews
A
Rating: 5 out of 5
Thank you for this alpine beret
Translated reviews
A
Rating: 5 out of 5
No problem, fast delivery, careful packaging
Translated reviews
A
Rating: 5 out of 5
Order arrived on time. Very good presentation of the product, well packaged. The chachia ordered corresponds to the proposed product and is appreciated by my husband for his first day.
Translated reviews
A
Rating: 5 out of 5
Excellent brand: choice, price, quality, speed of shipping, and customer service. It was a first order, I am delighted! A real pleasure to wear my new hat. Thank you for existing!
Translated reviews
A
Rating: 5 out of 5
Order corresponds perfectly to my expectations
Translated reviews
A
Rating: 5 out of 5
Very good, a lot of choice.
Translated reviews
A
Rating: 5 out of 5
A lot of choice, the packaging is careful and the delivery is very fast! I am delighted
Translated reviews
A
Rating: 5 out of 5
Perfect as usual.
Translated reviews
A
Rating: 5 out of 5
Very happy with the delivery and the product
Translated reviews
A
Rating: 5 out of 5
Very good, easy
Translated reviews
A
Rating: 5 out of 5
Shopping from a distance as if we were in a store: The hat is exactly what I expected.
Translated reviews
A
Rating: 5 out of 5
The berets are very beautiful... but one of them is too tight.
Translated reviews
Response from Chapellerie Traclet
Hello, for the berets, it is possible to enlarge it, here is the link on our site https://www.chapellerie-traclet.com/fr/blog/comme-agrandir-un-beret-taille-unique-n117#:~:text=C'est%20tr%C3%A8s%20simple%20vous,le%20tirant%20doucement%20%C3%A0%20vous. Best regards, Traclet
A
Rating: 5 out of 5
Information on the tracking of my order, respect for delivery times, quality of packaging, and above all the item received corresponds perfectly to the one presented online. No complaints for what was my first order on the 'Traclet' site.
Translated reviews