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Rating: 5 out of 5
Delivery on time, very good quality merchandise, in accordance with the site description
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good, many choices
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A
Rating: 5 out of 5
Happy with the delivery and the product!
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A
Rating: 5 out of 5
Product meets my expectations
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A
Rating: 5 out of 5
The site is very user-friendly. Delivery faster than expected. The packaging protects the hat well. The size fits perfectly. A success
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A
Rating: 5 out of 5
Very satisfied, item conforms and fast delivery.
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A
Rating: 2 out of 5
Disappointed. Bad information on the site:
1/ engraving at 250 characters but an email asks me to limit to 20 characters!? : so I would have chosen a competitor.
2/I receive an email informing me of the shipment of my package while I receive an email afterwards asking for a modification: so my order was not processed!
I hope to be an isolated case.
Normal delivery and good protection.
Translated reviews
1/ engraving at 250 characters but an email asks me to limit to 20 characters!? : so I would have chosen a competitor.
2/I receive an email informing me of the shipment of my package while I receive an email afterwards asking for a modification: so my order was not processed!
I hope to be an isolated case.
Normal delivery and good protection.
Response from Chapellerie Traclet
Hello
Yes when receiving your order, we sent you an email because there was an error.
The length of the text was over two lines in full length and it is not possible to make it that long.
We have modified the information on the length of the text.
It is not that we want to limit the text but mainly that afterwards the text is unreadable and therefore the customer is not satisfied.
Thank you for your understanding.
Best regards
Traclet
Yes when receiving your order, we sent you an email because there was an error.
The length of the text was over two lines in full length and it is not possible to make it that long.
We have modified the information on the length of the text.
It is not that we want to limit the text but mainly that afterwards the text is unreadable and therefore the customer is not satisfied.
Thank you for your understanding.
Best regards
Traclet
A
Rating: 5 out of 5
Everything went well: choice of items, order, payment, delivery.
Bravo.
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Bravo.
A
Rating: 5 out of 5
Site ok, however the delivery of my order does not quite match the photo on the site. Also, the rigidity of the hat is not sufficiently indicated. I RECOMMEND CHAPELLERIE TRACLET.
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A
Rating: 5 out of 5
Ordered from Réunion for a person living in Spain, the hat arrived in less than a week. An email is sent to say that the delivery person is arriving for the package. I was pleasantly surprised by the efficiency and speed of the services. Few sites offer this kind of service.
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A
Rating: 5 out of 5
Very nice cap, made in Ireland....Thank you.
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A
Rating: 5 out of 5
Superb cap in the right size, good quality. I recommend, Made in France.
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A
Rating: 2 out of 5
5 hours to finally manage to place an order at 2 AM ... NOT NORMAL!!!
Payment difficulties on your site!!!
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Payment difficulties on your site!!!
Response from Chapellerie Traclet
Hello,
We are sorry for this ordering issue, if you have a problem in this case please contact us by email or at 04 77 71 40 58.
Best regards
Traclet
We are sorry for this ordering issue, if you have a problem in this case please contact us by email or at 04 77 71 40 58.
Best regards
Traclet
A
Rating: 5 out of 5
Very good product.
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A
Rating: 5 out of 5
Products conform, fast delivery.
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A
Rating: 5 out of 5
Order received on time. Quality product.
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A
Rating: 5 out of 5
Very happy, thank you.
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A
Rating: 5 out of 5
Very clear site, detailed, browsing is pleasant.
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A
Rating: 5 out of 5
I ordered a crown reinforcement for one of my hats: super happy, it remains flexible and holds well. The hat box is perfect, and everything is very well packaged and shipped quickly. I am very satisfied. Thank you.
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A
Rating: 5 out of 5
Very good experience that I will repeat for my next order, the artists are without unpleasant surprises and of very good quality, a thousand thanks.
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A
Rating: 5 out of 5
Perfect delivery
product well packaged
good size nothing to report.
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product well packaged
good size nothing to report.
A
Rating: 5 out of 5
Perfect on deadlines and shipping conditions.
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A
Rating: 5 out of 5
Nothing to say, very good overall.
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A
Rating: 5 out of 5
Satisfied.
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A
Rating: 5 out of 5
Very good. The order was processed very quickly.
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A
Rating: 5 out of 5
Very easy order because the site is very fluid. Top responsiveness and order received in a very short time. In short, pure happiness!
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A
Rating: 5 out of 5
Fast delivery. High quality item. Nothing to complain about.
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A
Rating: 5 out of 5
I am perfectly satisfied with the search, suggestion, choice, packaging, delivery, and the magnificent product upon receipt. TRACLET lives up to the products it offers, it is perfectly organized... Again!
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A
Rating: 5 out of 5
Extremely fast
Product conforms
Very clear site.
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Product conforms
Very clear site.
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very satisfied with my purchases. The site is very pleasant to browse, delivery times are very short, and the packaging is very sturdy. The hats I ordered, both made in France, are pretty, very flattering, and of very nice workmanship. I highly recommend Chancellerie Traclet.
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A
Rating: 5 out of 5
Very good quality, I highly recommend.
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A
Rating: 5 out of 5
Item conforms, fast delivery, nothing to report.
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A
Rating: 5 out of 5
Excellent service from Traclet and excellent product from Stetson.
Thank you my French friends.
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Thank you my French friends.
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Super and relevant advice, very fast delivery. Quality product, I recommend
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A
Rating: 5 out of 5
Fast delivery and compliant item
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A
Rating: 5 out of 5
Corresponds exactly to my expectations,
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A
Rating: 5 out of 5
Fast delivery and compliant with the description
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A
Rating: 5 out of 5
Fast delivery and very compliant product, I recommend another item next month.
I RECOMMEND THIS SITE!
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I RECOMMEND THIS SITE!