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Rating: 5 out of 5
Nothing to say. Perfect from order to delivery in record time. The product is of superb quality, I recommend.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
very nice product thank you
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A
Rating: 5 out of 5
I called the shop because I needed information about delivery times.. very pleasant and professional interlocutor.. I received my order on time for Christmas
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A
Rating: 5 out of 5
Fast and careful shipping. Ordered headgear corresponding to the given description. Perfect.
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A
Rating: 5 out of 5
Easy to use
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A
Rating: 5 out of 5
Your company is very serious and efficient. Package sent very quickly after the order,
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A
Rating: 2 out of 5
Product received and well followed. But packaging much too simple, cardboard damaged and dented everywhere. And the disappointment came upon opening. Many poorly made details (visor edge poorly cut, headband with non-sewn threads, inside of the hat different from what is indicated on the site). For a hat at 195 euros, we end up with a hat worth 45 or 60 euros. After the material and the overall product is compliant.
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Response from Chapellerie Traclet
Hello
thank you for sending us a photo of the received cardboard and a photo of the hat.
In case the cardboard is damaged, please refuse the package to avoid any issues with the post.
If it is not the right product, we will proceed with its exchange.
Best regards
Traclet
thank you for sending us a photo of the received cardboard and a photo of the hat.
In case the cardboard is damaged, please refuse the package to avoid any issues with the post.
If it is not the right product, we will proceed with its exchange.
Best regards
Traclet
A
Rating: 5 out of 5
Serious site
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Top!! Great product, very well packaged and fast shipping!!
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A
Rating: 5 out of 5
Pretty
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A
Rating: 5 out of 5
Efficient service.
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A
Rating: 5 out of 5
Completely satisfied with fast delivery and good quality, thank you
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A
Rating: 5 out of 5
Very fast delivery and very nice quality items
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A
Rating: 5 out of 5
Speed and quality product
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A
Rating: 5 out of 5
:) :)
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A
Rating: 5 out of 5
I will renew purchases, the site is easy to use, delivery is very fast and the products are perfect.
Happy end of year celebrations
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Happy end of year celebrations
A
Rating: 5 out of 5
Great!
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A
Rating: 5 out of 5
I love this store which has very good quality products. The delivery is fast and well packaged. It's prompt and correct.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very nice hat that meets our expectations
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A
Rating: 5 out of 5
Item conforms to the description, fast delivery! I approve!
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Item delivered quickly, of very good quality. Nothing to say. This is my second order and I am delighted with the quality of the delivery, the order tracking, and the items sold.
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A
Rating: 5 out of 5
Very clear, fast delivery. Perfect
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A
Rating: 5 out of 5
Super well-made site, full of useful filters (color, style, pictograms with the shape of the hat) but the real plus: customer support. I ordered too quickly, I made a mistake in size. I called right away, zero waiting and the person modified my order live.
I recommend and will certainly return.
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I recommend and will certainly return.
A
Rating: 5 out of 5
Very satisfied Following a size error, received another product and a label for the return everything went well, very fast service, very friendly and courteous interlocutor
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A
Rating: 5 out of 5
Quality item and fast delivery
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A
Rating: 5 out of 5
Merry Christmas
Thank you for the fast delivery and item that meets my wishes sincerely DFAIVRE
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Thank you for the fast delivery and item that meets my wishes sincerely DFAIVRE
A
Rating: 5 out of 5
Excellent service and products
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A
Rating: 5 out of 5
Good responsiveness
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A
Rating: 5 out of 5
Top thrilled with my purchase.
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A
Rating: 5 out of 5
Very good and received on time on December 24th!
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A
Rating: 5 out of 5
Fast, as described. Very good quality. For two different people. One already delighted, the other will be for Christmas.
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A
Rating: 5 out of 5
Fast and efficient
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A
Rating: 5 out of 5
Super shop! Beautiful products. Very nice and responsive team!
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A
Rating: 5 out of 5
Very good product
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A
Rating: 5 out of 5
I easily found what I was looking for.
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A
Rating: 5 out of 5
Very good, fast delivery
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A
Rating: 5 out of 5
Very fast at the Post Office with the barcode
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