Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Satisfied with my process regarding the purchase of this UV hat.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2020
Very pretty, a bit large (but there is no smaller size) but very pretty
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
The site is complete, product and buying guide very well designed. Package received on time and well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Products conforming, and apparent quality real, good packaging, fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
The Traclet site is attractive and pleasant to use. Delivery was ensured in record time. I am very satisfied with this purchase. Everything was perfect.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/04/2020
Good for delivery, disappointed by the size reducers.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Received our masks quite quickly!! They are SUPER! BRAVO and THANK YOU to you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
Nothing negative to say, fast delivery despite the confinement period.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Everything perfect, the journey on the site, speed and delivery, and the STETSON hat box for which there is a clear assembly video.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
All good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
The cap is exactly as described on the site and fits perfectly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Very pretty and beautiful quality of fabric and craftsmanship
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2020
Very satisfied with the service, package arrived as expected, well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2020
Absolutely perfect!!! Thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/04/2020
The hat was delivered late, the package was open.
The delivered hat is not the correct model ordered:
"Kangol Tropic player" delivered, "Kangol Mowbray gray" ordered.
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Response from Chapellerie Traclet
hello
Thank you for simply sending us as requested by email a received photo in order to proceed with its replacement with a good return.
In the case where the package is open, as we indicate in our sales conditions but also in all messages like here; refuse the package because we have no proof that the hat has not been stolen.
Regarding the delay, everyone knows that currently with COVID 19, the postal logistics platforms are delayed and especially that they do not operate every day (also indicated on our site)
Thank you for sending us the photo as soon as possible.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
Item as described, nice color.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2020
Fast delivery and very well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
Satisfied with the order, the delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2020
very nice hat, package arrived on time and in good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
very good!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2020
Very good customer service and good follow-up during this troubled period.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
Very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2020
Very good thank you very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
I am very satisfied with the cap I received.
Very nice quality and finish of the product.
Completely true to the description.
I highly recommend this company for your headwear purchases. (smile)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
User-friendly site, easy choice and ordering
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
I am very satisfied with your site. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
Package arrived on time. Very nice hat. We are very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
Great selection, easy ordering and fast delivery despite the lockdown. I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
simple, fast, efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2020
2nd order with Traclet, and always very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
Superb quality, perfect shipping, great packaging well protected
Very satisfied with my purchase
Thank you for the pen
A big thank you to the whole team available during this period
Linda from Cannes
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2020
Very large selection of quality products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2020
Product fully corresponding to the order, very well packaged and arrived well. Thank you and well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2020
First order with this seller, no problem.
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