Customer reviews of Chapellerie Traclet

Dear Bertrand,

Thank you very much for your positive feedback and your rating of 5/5! We are delighted to hear that you benefited from a fast delivery and efficient service for your return. Your satisfaction is our priority, and we hope to see you again soon on our site.

Best regards,
The Chapellerie Traclet team

Hello Jean-François,

Thank you for taking the time to share your experience. We are sorry to hear that the exchange process did not go as you would have liked. Your feedback is valuable and we take it into account to improve our service. We are glad that you are satisfied with your replacement order and remain at your disposal for any questions.

Best regards,
The Chapellerie Traclet team

Dear Michel,

We sincerely thank you for your flattering review and for your support of our hat shop. We are delighted to know that you found a selection of accessories for hat wearers with us. Your satisfaction is our priority, and we are committed to continuing to offer quality products. We look forward to welcoming you again very soon!

Best regards,
The Traclet Hat Shop Team

Dear Magali,

Thank you very much for your flattering review! We are delighted that you like our article. We look forward to seeing you on our site soon.

Best regards,
The Chapellerie Traclet team

Dear Denise,

We warmly thank you for your flattering feedback and for your loyalty to Chapellerie Traclet! We are delighted to learn that you are satisfied with your second purchase and that our scarf hat attracts so much attention. Your satisfaction is our greatest reward. See you very soon for new discoveries!

Best regards,
The Chapellerie Traclet team

Dear Evelyne, we thank you immensely for your positive feedback and constructive remarks. We take note of your suggestion regarding the packaging and price label to improve our service. We are delighted that you are satisfied with the fast delivery and hope to see you again soon on our site.

Dear Patricia, we sincerely thank you for your flattering review and your trust in Chapellerie Traclet. We are delighted that the quality of our products and services meets your satisfaction. We take note of your suggestion regarding a possible store in Paris and will be sure to consider it for the future.

Hello Jean Paul,

We warmly thank you for your flattering comment and your perfect score of 5/5. We are delighted that our hats have managed to charm you. Do not hesitate to come back and visit us on our site to discover our new collections.

Best regards,
The Traclet Hat Team

Hello David,

We warmly thank you for your flattering review and for the 5/5 rating! We are delighted to learn that the product you ordered perfectly meets your expectations and that you appreciate the quality of our artisanal craftsmanship. Your satisfaction is our priority, and we are happy to have satisfied you. Please do not hesitate to come back to us for your future purchases.

Best regards,
The Chapellerie Traclet team

Hello Dominique,

We sincerely thank you for your positive review and for your compliments on our hats. We are delighted that you are satisfied with your purchase! Don't hesitate to come back and see us.

Best regards,
The Chapellerie Traclet team

Hello Fabienne,

Thank you very much for your warm review and your perfect rating! We are delighted to hear that the delivery was quick and that your order was well protected. We take note of your comment regarding the packaging for gifts. Hoping that the recipient will appreciate the hat! Please feel free to reach out to us for any questions or needs.

Best regards,
The Chapellerie Traclet team

Hello Henri,

A big thank you for your positive feedback! We are delighted that you are satisfied with your experience on our site "Chapellerie Traclet". Your support motivates us to continue improving our services.

See you soon,
The Chapellerie Traclet team

Dear Christian, we sincerely thank you for your flattering review and are delighted to hear that you had a positive experience on our site "Chapellerie Traclet". Your satisfaction is our priority, and we hope to welcome you again soon.

Dear Danielle,

We sincerely thank you for your valuable feedback and are delighted to learn that you are satisfied with your purchase at Chapellerie Traclet. Your satisfaction is our priority, and we are happy that the delivery, as well as the hat, met your expectations. Please do not hesitate to reach out to us for your future purchases.

Best regards,
The Chapellerie Traclet team.

Hello Emilien,

Thank you very much for your positive feedback and your recommendation! We are delighted that your order met your expectations and that the deadline was respected. We look forward to serving you again!

Best regards,
The Traclet Hat Shop team.

Dear Gérard,

We warmly thank you for your 5/5 rating and for your relevant suggestion. We understand the importance of keeping our customers informed about product availability. Rest assured that we are taking your feedback into consideration to improve our communication. Please do not hesitate to contact us if you have any other ideas or comments.

Best regards,
The Chapellerie Traclet team

Hello Frédéric,

Thank you very much for your feedback regarding our site "Chapellerie Traclet". We are delighted that you had an excellent experience. Don't hesitate to come back and see us soon!

Best regards,
The Chapellerie Traclet team

Hello John,

Thank you for your flattering review! We are delighted that you appreciated the speed of our shipments and the quality of our after-sales service. Your recommendations motivate us to continue offering the best to our customers. We look forward to serving you again!

Best regards,
The Chapellerie Traclet team.

Hello Gilbert,

We sincerely thank you for your flattering review! Your satisfaction is our priority, and we are delighted that you found our site "Chapellerie Traclet" to your liking. We look forward to welcoming you again soon!

Hello Dylane,

Thank you very much for your positive feedback! We are delighted that our product has satisfied you. Your satisfaction is our priority and it encourages us to continue offering the best.

See you soon at Chapellerie Traclet!

Best regards,
The Traclet team

Hello Christine,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that the description of your hat did not meet your expectations and that our communication was not up to par. Your feedback is valuable and will help us improve our services. We hope to have the opportunity to satisfy you in the future.

Here are our exchanges, we have not received a response following our last message

09/01/2026 - Sébastien TRACLET
Hello,

We are following up on your message.
Please excuse us for this error regarding the inner lining.
This model no longer has its lining this winter.

If you would like a model with lining, we can offer to exchange it for this model
https://www.chapellerie-traclet.com/fr/traclet/17441-bonnet-a-pompon-perla-noir-traclet.html#/taille-taille_unique

Remaining at your disposal.

Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010

09/01/2026 - Christine Barancourt
"Pompon Hat Danica Black - Traclet
A soft and comfortable pompon hat for this winter. An accessory as practical for city walks as for skiing.
An accessory easy to wear and match with many outfits. Its black pompon adds a touch of style. It is a hat that offers very good value for money.
The little extra of this hat is a very soft and pleasant lining, in gray, to keep you even warmer! "

Hello,
I have received the Pompon Hat Danica Black. Unfortunately, it does not match the description as there is no "very soft and pleasant lining, in gray" inside. I chose it for that!
Thank you for proposing a solution.
Have a nice day,
Christine Barancourt

Please let us know in return what you would like.

Best regards,
The Chapellerie Traclet team

Hello Alain,

Thank you for taking the time to share your experience with us. We are sorry to hear that the size of the beret does not suit you. At Chapellerie Traclet, we place great importance on our customers' satisfaction and we are committed to providing you with the necessary assistance. Please do not hesitate to contact us to exchange your item. Your comfort is our priority.

Best regards,
The Chapellerie Traclet team

Madame Jacqueline, we warmly thank you for your flattering review. We are delighted to learn that you are completely satisfied with your order and that the product was delivered in good condition. Your satisfaction is our priority, and we hope to see you soon on our site!

Hello Daniel,

Thank you very much

Hello Etienne,

Thank you very much for your positive feedback! We are delighted that you had a satisfactory experience on our site. Don't hesitate to come back for your future purchases.

Best regards,
The Chapellerie Traclet team

Dear Jérôme,

We sincerely thank you for your flattering review and are delighted that our site "Chapellerie Traclet" has satisfied you. Your appreciation encourages us to continue providing quality service to our clientele. We look forward to seeing you again soon among us!

We sincerely thank you for your glowing 5/5 review regarding Chapellerie Traclet. Your satisfaction is our priority, and we are delighted to hear that you found your experience perfect. Do not hesitate to come back to us for your future hat needs.

Hello Thiebaut,

Thank you very much for your positive feedback! We are delighted that your experience with Chapellerie Traclet met your expectations. We look forward to seeing you again soon!

Best regards,
The Chapellerie Traclet team