Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 5 stars

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Acheteur Vérifié

Published on 09/02/2020 à 12h58 following a purchase from 26/01/2020

Fast customer service, very complete site!

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Acheteur Vérifié

Published on 08/02/2020 à 13h11 following a purchase from 27/01/2020

A bit complicated to communicate with this hat shop.
Not attentive enough to the customer and errors in the order.

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Response from Chapellerie Traclet Published on 08/02/2020

hello
Thank you for taking the time to respond to our request for feedback.
For communication, we have exchanged a few times by phone, you did not indicate having communication issues.
As indicated during our exchanges, we took your order by phone and when we had the products, you were able to order them on our site.
Our Hat Shop remains at your disposal to better understand your communication issue.
Best regards
Traclet

Acheteur Vérifié

Published on 07/02/2020 à 17h38 following a purchase from 31/01/2020

faster than most e-commerce sites

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Acheteur Vérifié

Published on 07/02/2020 à 10h12 following a purchase from 18/01/2020

Fast delivery and in good condition.

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Acheteur Vérifié

Published on 07/02/2020 à 09h06 following a purchase from 29/01/2020

Order arrived on time and in good condition.

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Acheteur Vérifié

Published on 07/02/2020 à 02h38 following a purchase from 30/01/2020

fast

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Acheteur Vérifié

Published on 06/02/2020 à 19h25 following a purchase from 30/01/2020

nothing to complain, perfect!

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Acheteur Vérifié

Published on 06/02/2020 à 16h50 following a purchase from 30/01/2020

Nothing to say, always perfect

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Acheteur Vérifié

Published on 06/02/2020 à 14h54 following a purchase from 29/01/2020

Top quality!

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Acheteur Vérifié

Published on 06/02/2020 à 14h05 following a purchase from 29/01/2020

product perfectly meets my expectations. delivery times announced respected.
Very good

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Acheteur Vérifié

Published on 06/02/2020 à 13h50 following a purchase from 28/01/2020

Very good site. Customer service answers your questions within hours. Fast shipping and delivery. Quality hat, conforms to the description.

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Acheteur Vérifié

Published on 06/02/2020 à 13h35 following a purchase from 29/01/2020

Product conforms and is of quality. French brand

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Acheteur Vérifié

Published on 06/02/2020 à 13h30 following a purchase from 02/12/2019

everything went well

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Acheteur Vérifié

Published on 06/02/2020 à 13h23 following a purchase from 30/01/2020

Fast, efficient, meets my request

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Acheteur Vérifié

Published on 06/02/2020 à 10h55 following a purchase from 22/01/2020

I am satisfied

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Acheteur Vérifié

Published on 06/02/2020 à 09h50 following a purchase from 28/01/2020

well packaged and protected. very well designed and practical item.

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Acheteur Vérifié

Published on 05/02/2020 à 19h27 following a purchase from 28/01/2020

Superb!

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Acheteur Vérifié

Published on 05/02/2020 à 17h33 following a purchase from 28/01/2020

order processed quickly

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Acheteur Vérifié

Published on 05/02/2020 à 13h49 following a purchase from 28/01/2020

Perfect

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Acheteur Vérifié

Published on 05/02/2020 à 13h43 following a purchase from 29/01/2020

Good.

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Acheteur Vérifié

Published on 04/02/2020 à 21h43 following a purchase from 27/01/2020

good phone advice, fast delivery

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Acheteur Vérifié

Published on 04/02/2020 à 20h39 following a purchase from 31/12/2019

very satisfied

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Acheteur Vérifié

Published on 04/02/2020 à 16h27 following a purchase from 27/01/2020

Completely satisfied. Fast delivery and in good condition.

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Acheteur Vérifié

Published on 04/02/2020 à 15h43 following a purchase from 28/01/2020

Excellent service, careful and attentive, I can only recommend

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Acheteur Vérifié

Published on 04/02/2020 à 13h02 following a purchase from 27/01/2020

I am satisfied on all levels of my purchase, quality of the product as well as the services of Chapellerie Traclet, Thank you, I need a Stetson summer cap.

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Acheteur Vérifié

Published on 03/02/2020 à 21h57 following a purchase from 09/01/2020

perfect nothing to say

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Acheteur Vérifié

Published on 03/02/2020 à 21h19 following a purchase from 26/01/2020

Very fast delivery

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Acheteur Vérifié

Published on 03/02/2020 à 19h48 following a purchase from 24/01/2020

Order processed swiftly

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Acheteur Vérifié

Published on 03/02/2020 à 17h11 following a purchase from 26/01/2020

product conforms in all respects to the order

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Acheteur Vérifié

Published on 03/02/2020 à 15h15 following a purchase from 25/01/2020

Very serious!!!

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Acheteur Vérifié

Published on 03/02/2020 à 14h41 following a purchase from 24/01/2020

Very easy to use site with a wide selection of sizes. Fast delivery and nice packaging

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Acheteur Vérifié

Published on 03/02/2020 à 13h31 following a purchase from 23/01/2020

Very happy with my purchase

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Acheteur Vérifié

Published on 03/02/2020 à 13h00 following a purchase from 24/01/2020

Easy navigation, great choice

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Acheteur Vérifié

Published on 03/02/2020 à 12h40 following a purchase from 26/01/2020

Perfect, no problems at all

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Acheteur Vérifié

Published on 02/02/2020 à 12h28 following a purchase from 23/01/2020

Safe value, very high quality hat

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Acheteur Vérifié

Published on 01/02/2020 à 18h49 following a purchase from 22/01/2020

Site readability and ordering conditions are perfect

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Acheteur Vérifié

Published on 01/02/2020 à 18h47 following a purchase from 10/01/2020

Clear site and reasonable prices
Very good

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Acheteur Vérifié

Published on 31/01/2020 à 23h58 following a purchase from 31/12/2019

very good no problem.

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Acheteur Vérifié

Published on 31/01/2020 à 13h30 following a purchase from 24/01/2020

I don't have much to say except that everything was perfect.

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Acheteur Vérifié

Published on 31/01/2020 à 13h12 following a purchase from 23/01/2020

Fast order processing, quick shipping
Excellent after-sales service
I recommend!!

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