Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Easy choice via the site, all necessary information for an informed choice is present. Fast delivery and the ordered product. Quality product. I returned it due to a size too large. I am waiting for the exchange for the same item in size S.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/11/2019
The products are very good but the customer service is a disaster! Difficult to get advice before the purchase, you feel like you are waking up the person on the other end of the line. And then, the same, complicated to get information for a return. It took more than 7 calls to customer service to get a follow-up and a refund for my purchase. Really very unfortunate. The products may be impeccable, it cools to try the experience again.
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Response from Chapellerie Traclet
hello
Thank you for your comment. For your information, your order was placed on November 5 at 8 PM and it was shipped on November 6. Then, you called several times and as I indicated to you, we are waiting for a response from Flechet.
Unfortunately, the information could not be given quickly because Flechet is in the process of being bought out at the end of this year and if you cannot reach me on my side, I have little information from Flechet. That is why I proposed another model that I sent you by email.
You are judging my character which is not very nice.
Finally, readers will be able to judge your comments.
Best regards
Merry Christmas and Happy New Year
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2019
Very good quality, careful packaging and fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
It's perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
Package received quickly, hat well protected and conforms to the description on the site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
Very good, attentive, responsive, good advice, careful... trustworthy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
Very good. The items are of high quality. The service is fast. Well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
Effective
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
Quick processing of the order. Product very well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
Easy to navigate site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Very beautiful and good quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
Beautiful product! Everything went very well. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
Well-designed site, wide choice of hats, a real pleasure.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
The hat is very beautiful and fits very well, by the way I will order it in white
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Site: easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
Order placed by phone directly. Very pleasant, professional interlocutor, and especially very good advice. Order received quickly, I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
Fast delivery and well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2019
*****
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
Fast delivery, very satisfied with my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
everything is compliant, ultra fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Item corresponding to the order of beautiful quality and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
The site is great and it is easy to find what you want (shape of hats: very good idea) and the delivery is top especially during the holiday season the package is neat nothing to say I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
Fast as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Quality hats, compliant with the description and fast shipping.
Very happy.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Traclet hat perfect hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Excellent company, serious that maintains its reputation high.
I recommend without reservation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Only happiness. Order taken care of quickly. Exemplary follow-up. Fast shipping, well packaged and completely compliant. A thousand thanks. I recommend to everyone..........
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
After much searching I found this site that interested me since the work was done in France. I do not regret I am satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
clear and well-organized site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2019
After several hesitations on the choice of the hat and the neck cover we called TRACLET and a gentleman of great understanding and courtesy guided us in our search as well as for making the payment. A big thank you to him. The delivery was impeccable as well as the packaging. Perfect I highly recommend the TRACLET site and especially the product of very high quality. Bravo to you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
I chose this site for the clarity of the information and advice given on the products.
Also, some information given by phone and with kindness convinced me to choose La Chapellerie Traclet. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Pleasant site, a lot of choice, express delivery..I recommend!
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