Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
Perfect, to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2019
Very pleasant pre-sales service with advice over the phone before finalizing the order online.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2019
Easy and quick order. No problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2019
Very good very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2019
No problem navigating the site which offers a wide choice. I also contacted customer service about the delivery time and was well received and informed. The delivery was made to a relay without any issues.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2019
Very well designed site, easy navigation. Great choice of good quality items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2019
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2019
Damaged package but no impact on the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2019
very satisfied..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2019
A reliable site to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2019
Very serious company, delivery as announced without issues, responsive customer service. However, a small downside regarding navigation on the site: not easy unless you are experienced to make the 'compare' table appear. Otherwise, overall very satisfied with the products (well described, specific, and not easy to find elsewhere) and with the order in general.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2019
Easy navigation, timely delivery, beautiful product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2019
Product as described, careful packaging, delivery by colissimo: ok
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2019
Not very responsive. Too slow for exchanges. Free exchange, but return at your expense. And 3 weeks after the return still nothing in sight. On the phone, I am told that it is in progress. Moreover, when ordering, the item went from available to 'in restocking'. In short, if you know what you want, and you are really sure of the size, go ahead, otherwise move on.
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Response from Chapellerie Traclet
Hello, we are following up on your message regarding your exchange of the Tilley hat. You ordered a size 56 cm which was sent to you on time and which we received at the beginning of September (September 6). Regarding the exchange for size 58 cm, we had to order it and since Tilley Europe did not have it, it is coming from Canada which takes a bit of time. However, we should receive it this week. An email with the tracking information will be sent to you as soon as it is shipped. Hoping to have answered your inquiry. Best regards, Traclet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2019
perfect packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
Product conforms to the order
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2019
I am very satisfied with my orders as this is my second and certainly not the last.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2019
Fast and beautiful caps
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2019
Extra
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/08/2019
I am not satisfied because on one hand I had to contact them to receive my order and on the other hand I was not satisfied with my product which I found neglected. When I sent a message with photos, I was told that they found the received product to be compliant and expected. I simply notice that I have quality requirements that the Traclet company does not have. It's a real shame.
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Response from Chapellerie Traclet
Hello, we have taken your remark about the quality of the product into account. However, one cannot expect a hat worth 18 euros to have the same quality as a hat worth 29 euros or 69 euros. Otherwise, there would be no price difference or only the brand or a fashion effect would justify a price difference. Indeed, we offer hats starting from 10 euros but this one is not of equivalent quality to a hat at 100 euros and to us, that seems normal. Thank you for clarifying your message so we can move forward, especially since our message on Facebook has gone unanswered. Best regards, Traclet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2019
Very good site, easy and especially the product upon arrival totally meets my expectations!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2019
very beautiful and good site do not change anything keep your brand image
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2019
Fast delivery, very satisfied with the course of my purchase
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2019
the delivery is always very fast I like it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2019
Responsiveness, quality of products and especially customer relations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2019
Very good and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2019
A site where you can find everything and always of great quality with competence.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2019
Well-designed site allowing a clear choice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Find on Google, the site is pleasant all products are well detailed.
If you have a question about a reference, the answer is given very quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2019
This cap suits me, the delivery too.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2019
Speed efficiency thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2019
Fast delivery, beautiful product quality, comfortable.
I recommend the TRACLET brand.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2019
Received the second cap well, I am waiting for the refund of the first one.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2019
The Traclet hat shop has a clear site for all budgets. Orders, preferences, tracking are done quickly thanks to communicative means and a team. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2019
good service, good items
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2019
I am very satisfied with the item I purchased and the service for sending the package.
thank you.
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