Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2019
Order well processed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2019
excellent service: large choice and speed of dispatch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2019
Very good. Wide choice. Fast and efficient.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/07/2019
Delivery of a hat that did not correspond to the order. With the heatwave, this is all the more regrettable. There was no return label in the package. To this day we are still waiting for the delivery of the ORDERED ITEM.
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Response from Chapellerie Traclet
Hello, the correct package has been sent to you by email following your call. Did you receive it? Under no circumstances is the return covered if we do not make a mistake. Moreover, we have sent you an email to ask for confirmation of your new delivery address. Please communicate it to us upon receipt of this email at [email protected]. Best regards, Traclet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2019
Nothing to report,
Order received quickly and impeccable product
I didn't ask for anything else.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2019
Fast delivery and item in accordance with its description.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2019
Good reception, without too much waiting.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2019
Efficient, fast!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2019
Extremely fast and in accordance with my order.
Moreover, it did not pose any problem when I asked to exchange it for another one.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2019
Serious site. Order received quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2019
Fast and in accordance! great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2019
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2019
Very attentive on the phone - great efficiency
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2019
Even better than the photo!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2019
A priori I hate the internet
Here, I would say it's bearable…
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2019
pleasant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2019
large choice
competent and efficient service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2019
Good site and good products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2019
Very good service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2019
Very good quality service. Very fast order processing. Very good quality products. The site made me want to wear the hat with class and modernity.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2019
Serious company - fast - to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2019
Serious company - fast delivery - item as described - very beautiful and of good quality.
I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2019
very good. Real professionals.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2019
Fast shipping, careful packaging, item conforms to the detailed information on the website; I recommend and will recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2019
Quite a large choice
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2019
I am already a customer of Traclet hat shop and as always all services are worthy of all praise.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2019
good quality/price ratio. very well packaged and well protected. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2019
a bit expensive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2019
The site is clear and pleasant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2019
a completely dedicated service to satisfy the customer: courteous staff on the phone: rarely seen!!!!! excellent!!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2019
As usual, Traclet offers a service of very high quality: always attentive to the customer to provide all the desired advice; particular care is taken in the realization of the package, which is shipped in record time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2019
good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2019
Easy and reliable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2019
Hat completely conforms to the description, delighted with my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2019
site that offers a complete range of hats, easy to navigate.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2019
headband Lou, product well presented on the site, perfectly matching my expectations, delivery within the chosen timeframes
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2019
Clear, easy to use, good visuals on the products and secure.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2019
Lots of choices on the site. Hat received corresponds exactly to the description. Very beautiful hat at a very nice price.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2019
Product conforms and speed of order processing
Only downside: high price of the product
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