English 
Français A
Rating: 5 out of 5
Very happy with this saharienne!
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good advice on choosing the size. Effective search by criteria.
Translated reviews
A
Rating: 5 out of 5
Have a good head...
Translated reviews
A
Rating: 5 out of 5
Fast delivery and product conforms.
Translated reviews
A
Rating: 5 out of 5
Serious it's perfect. And the videos are cool.
Translated reviews
A
Rating: 5 out of 5
Very good service and impeccable product. I am completely satisfied. JYV
Translated reviews
A
Rating: 5 out of 5
Very good
Translated reviews
A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
Translated reviews
A
Rating: 5 out of 5
very good
Translated reviews
A
Rating: 5 out of 5
always good, on time and at a good price
Translated reviews
A
Rating: 5 out of 5
great choice, great brands of good quality, low prices for everyday items, deadlines respected
Translated reviews
A
Rating: 5 out of 5
All perfect
Translated reviews
A
Rating: 2 out of 5
Order too long, paid 4.80 € to wait 5 days, that's long.
Translated reviews
Response from Chapellerie Traclet
Hello
The order being placed on Thursday, the post did not deliver on Saturday but only on Monday of the week.
For next-day delivery, you need to choose TNT or Chronopost.
Best regards
The order being placed on Thursday, the post did not deliver on Saturday but only on Monday of the week.
For next-day delivery, you need to choose TNT or Chronopost.
Best regards
A
Rating: 2 out of 5
A first package containing 2 caps (amounting to 80€) indicated as sent but never received. After a week of waiting, I called customer service who sent a second package which was well received but with only one of the 2 caps without any explanation from the seller regarding the absence of the second cap. Following a second call to customer service, after discussion, a refund for the second cap was issued with average politeness, implying that some customers call and say they have not received their package when they actually have. I would not recommend this site again despite the quality products. Perhaps it would be wise to consider changing delivery providers as the first shipment was lost without information.
Translated reviews
Response from Chapellerie Traclet
Hello
I still find the email not very nice.
Indeed, we sent a new shipment so that you would receive at least one cap without waiting for a return from the post.
As I indicated, we sent you only one in the second shipment because we only had one that had already been sent to you.
As proposed during the order, we have several transport methods including Colissimo, TNT, Chronopost.
Unfortunately, none are perfect.
We tried to do our best and I find your message very unfortunate.
Best regards
Traclet
I still find the email not very nice.
Indeed, we sent a new shipment so that you would receive at least one cap without waiting for a return from the post.
As I indicated, we sent you only one in the second shipment because we only had one that had already been sent to you.
As proposed during the order, we have several transport methods including Colissimo, TNT, Chronopost.
Unfortunately, none are perfect.
We tried to do our best and I find your message very unfortunate.
Best regards
Traclet
A
Rating: 5 out of 5
Serious, fast, well packaged
Translated reviews
A
Rating: 5 out of 5
Delivery without problems
Translated reviews
A
Rating: 5 out of 5
a unique store, with a human contact on site. Just like in the past!
Translated reviews
A
Rating: 5 out of 5
Very well described, very good quality for years, I recommend
Translated reviews
A
Rating: 5 out of 5
perfect, I recommend!
Translated reviews
A
Rating: 5 out of 5
Beautiful product. Neat finishes, fast shipping and well packaged. Thank you very much.
Translated reviews
A
Rating: 5 out of 5
very wide choice, complete and clear descriptions, fast delivery
Translated reviews
A
Rating: 5 out of 5
I am happy to know your company,
Translated reviews
A
Rating: 5 out of 5
I am happy
Translated reviews
A
Rating: 5 out of 5
Package conforms to the order and quick reception.
Translated reviews
A
Rating: 5 out of 5
Very good
Translated reviews
A
Rating: 5 out of 5
very good site. complete and clear.
Translated reviews
A
Rating: 5 out of 5
Beautiful hat, conforms to what I expected
Translated reviews
A
Rating: 5 out of 5
Perfect. Very satisfied.
Translated reviews
A
Rating: 5 out of 5
Great, we are delighted
Translated reviews
A
Rating: 5 out of 5
VERY GOOD SITE
Translated reviews
A
Rating: 5 out of 5
Very good
Translated reviews
A
Rating: 5 out of 5
Serious, quality. Very good.
Translated reviews
A
Rating: 5 out of 5
Very good site, too bad you don't have more stores because it's hard to know if a hat will suit you
Translated reviews
A
Rating: 5 out of 5
serious site, competent
Translated reviews
A
Rating: 5 out of 5
Very well presented, very easy to buy with PayPal.
Translated reviews
A
Rating: 5 out of 5
nothing to say
Translated reviews
A
Rating: 5 out of 5
Impeccable
Translated reviews
A
Rating: 5 out of 5
Superb
Translated reviews
A
Rating: 5 out of 5
Very good. Large choice
Translated reviews
A
Rating: 5 out of 5
No problem
Translated reviews