Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2019
Fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2019
Nothing to complain about, everything is perfect,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2019
Very good site, clear and efficient. Exemplary welcome at the Roanne store. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2019
As already said, pleasant site to browse. Excellent choice. Beautiful quality. Fast delivery even abroad
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2019
Very good site, well designed and attractive.
Lots of choices at all prices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2019
I am a very old customer so ...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2019
Very reliable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2019
Very operational and well-built site. Nothing to say. I will not be long in returning.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2019
Perfect!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2019
Very good service, I will surely return. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2019
I RECOMMEND
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2019
Very nice walking stick, received well packaged and within a normal timeframe, beautiful engraving, the gift was appreciated
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2019
Good visibility
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2019
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2019
Easy order, fast delivery, the item corresponds exactly to the description
Very satisfying
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2019
I received the ordered items very quickly (4 days) which corresponded exactly to the description made on the website.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2019
Fast, serious and of quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2019
Hello splendid Bumblebee of excellent quality. My mother is delighted for her future project in St Jacques de Compostelle. I highly recommend this seller for all the qualities gathered in the products. Thank you. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2019
Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2019
Very good product !! Too bad it is made in CHINA
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2019
very good quality of the product and delivery time respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2019
Super quality products, fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2019
very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2019
Serious, fast and careful delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2019
Very sincerely, completely satisfied with the range, quality and delivery. Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2019
We found what we wanted
Perfect. Responsive
Delivery within the deadlines
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/05/2019
The item does not match the description, it was supposed to be fully lined with 100% acrylic fleece which is not the case.
Unfortunately, having worn it because I did not see the problem right away, I can no longer return it.
Moreover, I informed the service that handles complaints who responded immediately the first time but then played ostrich for more than a week afterwards.
If I had not followed up again to get a response, I think that at this point I would still not have an answer.
This is the second time I order from you with 2 major problems each time.
Please do not send me notifications anymore as I will now order from another site.
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Response from Chapellerie Traclet
Hello,
Please excuse us for the error on the inner lining of this docker beanie.
At no time did you indicate that you had worn it and we refused a return.
We could have made a commercial gesture by exchanging it for another product or a credit.
Furthermore, if we did not respond more quickly to the second email, it is because we were waiting for a response from Stetson to communicate the information to you.
We are trying to find a solution but we are still waiting for Stetson after your second email.
Moreover, you indicated that you had already ordered while we find no trace of a previous order.
We invite you to contact us again to find a solution to your problem.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2019
super satisfied. thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2019
Meets expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2019
Simple site but easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2019
Reliable and serious site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2019
fast and reliable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2019
Product conforms to the description. Fast shipping and hassle-free tracking.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2019
a lot of choices and compliant hats.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2019
very good
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