Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 5 stars

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Acheteur Vérifié

Published on 12/08/2018 à 17h11 following a purchase from 02/08/2018

Great. Everything matches. To recommend

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Acheteur Vérifié

Published on 12/08/2018 à 14h25 following a purchase from 02/08/2018

One hat too big, the other much too. Delivery length. Otherwise okay

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Response from Chapellerie Traclet Published on 14/08/2018

Hello
Please excuse us for the Post as the order was placed on August 2, 2018 after 2 PM and it could only be sent on August 3, 2018.
With the weekend, it could only be delivered to the relay point on Tuesday due to road transport being blocked on weekends.
We are aware that this delay may have been significant for you and we apologize for the constraints imposed by the administration.
We hope, however, that the hats will satisfy you.
Best regards
Traclet

Acheteur Vérifié

Published on 12/08/2018 à 12h30 following a purchase from 03/08/2018

Very good!
Very nice product quality, fully meets my expectations. Products perfectly well packaged, with a pen as a gift thank you!

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Acheteur Vérifié

Published on 12/08/2018 à 01h08 following a purchase from 24/06/2018

Despite a first shipment not received because lost by the delivery person, Traclet did their best to send me another one as quickly as possible. I recommend this establishment.

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Acheteur Vérifié

Published on 11/08/2018 à 23h25 following a purchase from 27/07/2018

Clear

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Acheteur Vérifié

Published on 11/08/2018 à 18h04 following a purchase from 01/08/2018

no problems

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Acheteur Vérifié

Published on 11/08/2018 à 09h45 following a purchase from 01/08/2018

Very large choice of models, sizes (even for large head sizes) and brands.
The various delivery and payment options are appreciated.
The processing of my order and delivery were very fast.
The packaging of the ordered items was perfect: each item was protected by tissue paper and the shipping box was ideally proportioned to the items.
From browsing the site to receiving the order, a single rating = 5 stars!

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Acheteur Vérifié

Published on 10/08/2018 à 22h56 following a purchase from 23/07/2018

Trust in this site that a friend recommended to me.

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Acheteur Vérifié

Published on 10/08/2018 à 19h16 following a purchase from 23/07/2018

very serious

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Acheteur Vérifié

Published on 10/08/2018 à 16h38 following a purchase from 01/08/2018

Fast delivery

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Acheteur Vérifié

Published on 10/08/2018 à 14h46 following a purchase from 02/08/2018

Efficient

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Acheteur Vérifié

Published on 10/08/2018 à 14h33 following a purchase from 07/07/2018

Very satisfied and quickly

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Acheteur Vérifié

Published on 10/08/2018 à 14h28 following a purchase from 25/07/2018

A very complete and professional site

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Acheteur Vérifié

Published on 10/08/2018 à 13h41 following a purchase from 02/08/2018

Very large choice, very fast shipping. Perhaps improve the referencing on the site (not easy to find certain accessories like cork bands).

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Acheteur Vérifié

Published on 10/08/2018 à 13h24 following a purchase from 23/07/2018

Disappointed with my order because the size sent does not match the size ordered .....
I received size XL and ordered M ....
And since I had an urgent need for this item, I am unhappy ...

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Response from Chapellerie Traclet Published on 10/08/2018

Hello
Please excuse us if we made a mistake.
Can you send us a photo of the hat with the size to [email protected]
This way we can quickly proceed with the exchange of the hat.
Best regards
Traclet

Acheteur Vérifié

Published on 10/08/2018 à 13h23 following a purchase from 31/07/2018

Good, a bit long delay for Roanne Sainté

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Acheteur Vérifié

Published on 10/08/2018 à 12h52 following a purchase from 31/07/2018

Fast shipping, careful, perfect item! +++++

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Acheteur Vérifié

Published on 10/08/2018 à 12h40 following a purchase from 19/07/2018

It's very convenient, there are many choices of hats. No need to go through the supplier to place an order.
They are very serious, the delivery times are more than acceptable compared to the estimates at the time of ordering.
I will highly recommend it to those around me.

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Acheteur Vérifié

Published on 10/08/2018 à 12h38 following a purchase from 02/08/2018

practical site, precise, trustworthy

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Acheteur Vérifié

Published on 10/08/2018 à 12h32 following a purchase from 24/07/2018

good advice, fast delivery, items conform to the description

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Acheteur Vérifié

Published on 09/08/2018 à 15h26 following a purchase from 27/07/2018

very good

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Acheteur Vérifié

Published on 09/08/2018 à 11h42 following a purchase from 30/07/2018

Very good product. Fast delivery: I recommend!

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Acheteur Vérifié

Published on 09/08/2018 à 09h03 following a purchase from 31/07/2018

nothing to say, it's perfect and I will return

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Acheteur Vérifié

Published on 09/08/2018 à 07h19 following a purchase from 30/07/2018

lots of choices and fast service

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Acheteur Vérifié

Published on 08/08/2018 à 15h27 following a purchase from 29/07/2018

Fast and efficient. Good order

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Acheteur Vérifié

Published on 08/08/2018 à 15h25 following a purchase from 29/07/2018

Very good hat site
Very good quality

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Acheteur Vérifié

Published on 08/08/2018 à 14h07 following a purchase from 31/07/2018

Well stocked, and humans available on the other side of the screen.

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Acheteur Vérifié

Published on 08/08/2018 à 13h10 following a purchase from 30/07/2018

Service meets expectations, careful shipping. Nothing to complain about

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Acheteur Vérifié

Published on 08/08/2018 à 13h04 following a purchase from 30/07/2018

fast and careful shipping. Item conforms to good quality.

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Acheteur Vérifié

Published on 08/08/2018 à 12h49 following a purchase from 31/07/2018

very clear site that allows for effective choice.

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Acheteur Vérifié

Published on 08/08/2018 à 12h39 following a purchase from 31/07/2018

Excellent

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Acheteur Vérifié

Published on 08/08/2018 à 12h36 following a purchase from 30/07/2018

Lots of choices. Fast and efficient customer service. Ultra fast shipping

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Acheteur Vérifié

Published on 08/08/2018 à 12h26 following a purchase from 29/07/2018

Perfect

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Acheteur Vérifié

Published on 08/08/2018 à 12h23 following a purchase from 30/07/2018

Very good, lots of choices.

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Acheteur Vérifié

Published on 08/08/2018 à 12h22 following a purchase from 30/07/2018

very intuitive navigation

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Acheteur Vérifié

Published on 08/08/2018 à 12h21 following a purchase from 30/07/2018

Very satisfied. Fast delivery

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Acheteur Vérifié

Published on 08/08/2018 à 10h04 following a purchase from 29/07/2018

serious seller - fast delivery - impeccable packaging - no bad surprises on the design of my hat - this hat corresponds well to a good choice - high quality material -

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Acheteur Vérifié

Published on 07/08/2018 à 23h54 following a purchase from 26/07/2018

Simple and very fast

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Acheteur Vérifié

Published on 07/08/2018 à 19h24 following a purchase from 25/07/2018

serious

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Acheteur Vérifié

Published on 07/08/2018 à 17h40 following a purchase from 28/07/2018

Hello,
I had already bought a Crambes hat at a market in Saint Gildas in Morbihan, it shrank after washing (at 30°) size 'L', that's why I ordered a new one in size XL. Too big for my head, but after washing it turned out to have shrunk to the right size.
I hope, however, that this phenomenon will not happen again during a future wash!
And that it does not lose its UV protection qualities after successive washes.
Best regards.
Vincent Scalese

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Response from Chapellerie Traclet Published on 07/08/2018

hello
Thank you for your message.
Regarding the size issue, it often shrinks because when you clean it; you need to clean it well with cold water and ammonia and not warm or hot because that's when it shrinks.
Otherwise, the Tanzania Safari hat in cotton has a fabric with UV Standard 801 - Protect 80 - UVP 504/1 to effectively protect you from the sun even when wet.
Best regards
Traclet