Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 5 stars

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Acheteur Vérifié

Published on 22/09/2017 à 07h53 following a purchase from 13/09/2017

Very fast deadlines, careful packaging and delivery.

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Acheteur Vérifié

Published on 21/09/2017 à 18h15 following a purchase from 13/09/2017

Easy to access site and user-friendly to navigate

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Acheteur Vérifié

Published on 21/09/2017 à 17h13 following a purchase from 12/09/2017

Good site, fast delivery.

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Acheteur Vérifié

Published on 21/09/2017 à 17h01 following a purchase from 13/09/2017

Product conforms, carefully packaged and delivered on time. Reliable order tracking. Everything is good, don't change anything! I recommend and I will come back!
Thank you.

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Acheteur Vérifié

Published on 21/09/2017 à 14h58 following a purchase from 03/09/2017

Serious and competent company, I received my order in 3 days,

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Acheteur Vérifié

Published on 21/09/2017 à 12h31 following a purchase from 12/09/2017

Excellent product and fast delivery.

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Acheteur Vérifié

Published on 21/09/2017 à 12h13 following a purchase from 13/09/2017

Arrived in 1 week when delivery was supposed to be in 24 or 48 hours

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Response from Chapellerie Traclet Published on 22/09/2017

Hello
The order was placed on 13/09/17 and it was sent the same day
Shipped Hanae TRACLET 13/09/2017 14:22:59
In delivery Hanae TRACLET 13/09/2017 11:58:30
Payment accepted 13/09/2017 08:45:38
In this case, you need to contact the post office if there is a delivery issue.
According to the tracking, the package was delayed due to:
Home delivery is currently suspended in this area. Your package will be made available at the usual post office of the recipient.
We are sorry for this inconvenience but this is independent of our will.
Have you contacted the post office to inform them?
Best regards
Traclet

Acheteur Vérifié

Published on 20/09/2017 à 22h20 following a purchase from 11/09/2017

Precise, concise, complete

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Acheteur Vérifié

Published on 20/09/2017 à 13h24 following a purchase from 20/08/2017

Very professional, fast shipping and very good value for money

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Acheteur Vérifié

Published on 20/09/2017 à 08h59 following a purchase from 08/09/2017

The site is well made, practical and smooth to appreciate the different items. The recommendations are very useful. The order tracking is clear, precise, and everything seems very serious.

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Acheteur Vérifié

Published on 20/09/2017 à 07h31 following a purchase from 03/09/2017

It's good

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Acheteur Vérifié

Published on 19/09/2017 à 19h03 following a purchase from 10/09/2017

Wide choice of good products and express delivery!!

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Acheteur Vérifié

Published on 19/09/2017 à 13h00 following a purchase from 09/09/2017

Very good

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Acheteur Vérifié

Published on 19/09/2017 à 12h54 following a purchase from 10/09/2017

Clear site, well-documented photos.
I would suggest more photos on mannequins.

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Acheteur Vérifié

Published on 18/09/2017 à 14h14 following a purchase from 07/09/2017

Clear site, well-documented photos. I would suggest more photos on a mannequin.

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Acheteur Vérifié

Published on 16/09/2017 à 19h19 following a purchase from 07/09/2017

Good company with a good quality/price ratio. Well-made site and easy to place an order. Delivery as expected. Personally, I can only recommend this company.

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Acheteur Vérifié

Published on 16/09/2017 à 12h22 following a purchase from 24/08/2017

perfect transaction!

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Acheteur Vérifié

Published on 15/09/2017 à 17h48 following a purchase from 29/07/2017

very large selection for all heads

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Acheteur Vérifié

Published on 15/09/2017 à 10h37 following a purchase from 30/08/2017

Fast and very careful shipping, great care in packaging. I recommend this site!!

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Acheteur Vérifié

Published on 15/09/2017 à 07h19 following a purchase from 05/09/2017

Very fast and careful shipping

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Acheteur Vérifié

Published on 14/09/2017 à 18h37 following a purchase from 03/09/2017

Very fast shipping, careful, nothing to complain about, just highly recommend!

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Acheteur Vérifié

Published on 14/09/2017 à 18h02 following a purchase from 06/09/2017

excellent product as expected. Kudos for the service

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Acheteur Vérifié

Published on 14/09/2017 à 17h22 following a purchase from 06/09/2017

Very serious, fast to recommend

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Acheteur Vérifié

Published on 14/09/2017 à 15h20 following a purchase from 05/09/2017

This mail order site has a wide range of products at all prices. I recommend it.

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Acheteur Vérifié

Published on 14/09/2017 à 15h16 following a purchase from 03/09/2017

Order delivered quickly, items as described. Highly recommend.

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Acheteur Vérifié

Published on 14/09/2017 à 14h07 following a purchase from 07/09/2017

Fast, well packaged. Perfect.

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Acheteur Vérifié

Published on 14/09/2017 à 14h00 following a purchase from 06/09/2017

Excellent contact with the staff and Mrs. Traclet herself... French hat shop to recommend. Best regards. JeanPi

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Acheteur Vérifié

Published on 14/09/2017 à 13h52 following a purchase from 05/09/2017

Nothing to say, impeccable merchandise, fast tracking and delivery, always nice to deal with serious people.

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Acheteur Vérifié

Published on 14/09/2017 à 12h56 following a purchase from 06/09/2017

Very good site. Lots of choices

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Acheteur Vérifié

Published on 14/09/2017 à 08h07 following a purchase from 05/09/2017

this is my first order and everything is fine

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Acheteur Vérifié

Published on 13/09/2017 à 18h58 following a purchase from 04/09/2017

pleasant, easy, with choices

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Acheteur Vérifié

Published on 13/09/2017 à 15h22 following a purchase from 01/09/2017

Excellent transaction. Fast shipping. Good communication and a very beautiful hat.

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Acheteur Vérifié

Published on 13/09/2017 à 13h47 following a purchase from 04/09/2017

2 superb beanies, of great quality, well made. Very fast delivery. I recommend this hat shop.

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Acheteur Vérifié

Published on 13/09/2017 à 13h30 following a purchase from 02/09/2017

Perfect!

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Acheteur Vérifié

Published on 13/09/2017 à 12h59 following a purchase from 05/09/2017

Easy to use site. Detailed product descriptions, products conform to photos, careful packaging, fast delivery.

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Acheteur Vérifié

Published on 13/09/2017 à 12h28 following a purchase from 25/07/2017

More than a month and a half to receive the hat, while it was announced a delivery within 15 days on the site and while I followed up by calling mid-August to have a delivery around August 20....

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Response from Chapellerie Traclet Published on 16/09/2017

Hello
Yes, the delay was longer because the factory was on holiday in August which caused a delay in delivery. For the delay, we offer you a credit note that will be sent directly to your account valid online as well as in-store.
Please excuse us for this delay.
Best regards
Traclet

Acheteur Vérifié

Published on 13/09/2017 à 12h23 following a purchase from 04/09/2017

Fast delivery

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Acheteur Vérifié

Published on 13/09/2017 à 08h47 following a purchase from 04/09/2017

Never disappointed!

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Acheteur Vérifié

Published on 12/09/2017 à 18h41 following a purchase from 01/09/2017

Serious site, fast delivery, nothing but +++

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Acheteur Vérifié

Published on 12/09/2017 à 15h23 following a purchase from 03/09/2017

as usual.....perfect. Nothing to complain about

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