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Rating: 5 out of 5
Huge choice and very good advice (by email and phone)
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Super product
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A
Rating: 5 out of 5
Very good quality products, impeccable order and delivery, to recommend!
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A
Rating: 5 out of 5
good
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A
Rating: 5 out of 5
very professional
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
very satisfied
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A
Rating: 5 out of 5
Everything is always perfect
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very good thank you
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A
Rating: 5 out of 5
order delivered in 2 days. very professional
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A
Rating: 5 out of 5
thank you
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A
Rating: 5 out of 5
Very clear site, logical construction. Easy to see items, quick order.
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A
Rating: 5 out of 5
Clear site, product as described, fast shipping and well-protected package.
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A
Rating: 5 out of 5
I will recommend it to those around me very satisfied with the order upon receipt nothing to report
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A
Rating: 5 out of 5
Nothing to complain about, a lot of choice and availability. Fast and careful shipping.
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Fast and excellent site
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Fast delivery. the items are as described. a hat was too big, it was exchanged without problem and very quickly! I am very satisfied! I recommend 100%
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Order completely in line with expectations. Quality product delivered on time. Nothing to say except to recommend!
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A
Rating: 5 out of 5
exhaustive
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A
Rating: 5 out of 5
Serious, product as shown in the photo, fast delivery
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Fast delivery, serious site
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
very fast service, even considering the distance (18,000 km) surprised by the efficiency
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A
Rating: 2 out of 5
I paid for express shipping and the package arrived after 4 days.
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Response from Chapellerie Traclet
Hello
The order was placed on Saturday for Colissimo shipping and the delay for this mode of transport is 2-3 days.
According to the tracking, it was presented to you for the first time on Wednesday and delivered on Thursday.
In case you wanted next-day delivery, you need to choose TNT or Chronopost delivery.
Best regards
Traclet
The order was placed on Saturday for Colissimo shipping and the delay for this mode of transport is 2-3 days.
According to the tracking, it was presented to you for the first time on Wednesday and delivered on Thursday.
In case you wanted next-day delivery, you need to choose TNT or Chronopost delivery.
Best regards
Traclet
A
Rating: 5 out of 5
very clear site, fast and careful shipping
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A
Rating: 5 out of 5
Article received very quickly and my mom is satisfied with the hat!!! Thank you
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A
Rating: 5 out of 5
nothing to say
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A
Rating: 5 out of 5
The hat is very good, it arrived in good condition and quickly.
Two downsides: it was a gift. Why isn't the code written in a more readable way?
Furthermore, I am drafting my order, and I notice that the shipping costs are not automatically included in the total amount, but should be paid additionally, while there is still available money. This is incomprehensible, I should not have to pay extra for a gift when the allocated amount is not exhausted.
The person from Taclet I contacted found solutions to get everything back in order, I thank them for that.
I know it takes several hours (even days) for a good computer scientist to correct the errors made in the preparation of the specifications. In any case, this is an improvement to be made for the next version of the site.
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Two downsides: it was a gift. Why isn't the code written in a more readable way?
Furthermore, I am drafting my order, and I notice that the shipping costs are not automatically included in the total amount, but should be paid additionally, while there is still available money. This is incomprehensible, I should not have to pay extra for a gift when the allocated amount is not exhausted.
The person from Taclet I contacted found solutions to get everything back in order, I thank them for that.
I know it takes several hours (even days) for a good computer scientist to correct the errors made in the preparation of the specifications. In any case, this is an improvement to be made for the next version of the site.
A
Rating: 5 out of 5
To hat lovers, I say: "Cap! Traclet! Here is a true hat maker...."
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
very good site.
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A
Rating: 5 out of 5
Good
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