Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 5 stars

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Acheteur Vérifié

Published on 10/03/2017 à 12h50 following a purchase from 01/03/2017

Awesome!!

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Acheteur Vérifié

Published on 10/03/2017 à 08h36 following a purchase from 28/02/2017

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Acheteur Vérifié

Published on 10/03/2017 à 07h10 following a purchase from 25/02/2017

Fast shipping and careful packaging

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Acheteur Vérifié

Published on 09/03/2017 à 21h20 following a purchase from 28/02/2017

Very good

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Acheteur Vérifié

Published on 09/03/2017 à 18h44 following a purchase from 01/03/2017

The hats are very beautiful, well finished and the service is impeccable. Thank you

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Acheteur Vérifié

Published on 09/03/2017 à 15h18 following a purchase from 27/02/2017

Good

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Acheteur Vérifié

Published on 08/03/2017 à 20h33 following a purchase from 27/02/2017

My hat is magnificent, thank you very much

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Acheteur Vérifié

Published on 08/03/2017 à 19h56 following a purchase from 27/02/2017

Surprised by such fast delivery.

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Acheteur Vérifié

Published on 08/03/2017 à 17h37 following a purchase from 28/02/2017

fast and impeccable delivery!

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Acheteur Vérifié

Published on 08/03/2017 à 14h48 following a purchase from 23/01/2017

Responsive customer service.

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Acheteur Vérifié

Published on 08/03/2017 à 13h52 following a purchase from 27/02/2017

PERFECT

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Acheteur Vérifié

Published on 08/03/2017 à 13h12 following a purchase from 28/02/2017

Clear....

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Acheteur Vérifié

Published on 08/03/2017 à 12h50 following a purchase from 28/02/2017

very good

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Acheteur Vérifié

Published on 08/03/2017 à 12h34 following a purchase from 28/02/2017

very professional

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Acheteur Vérifié

Published on 07/03/2017 à 12h48 following a purchase from 26/02/2017

good site received the order very quickly

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Acheteur Vérifié

Published on 07/03/2017 à 12h47 following a purchase from 27/02/2017

Very good follow-up

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Acheteur Vérifié

Published on 07/03/2017 à 12h35 following a purchase from 26/02/2017

good correct site

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Acheteur Vérifié

Published on 06/03/2017 à 21h40 following a purchase from 24/02/2017

fast delivery article conforms to the order

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Acheteur Vérifié

Published on 06/03/2017 à 06h48 following a purchase from 22/02/2017

easy to use, complete

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Acheteur Vérifié

Published on 05/03/2017 à 09h05 following a purchase from 15/02/2017

I am very satisfied with my purchase. Impeccable product received within quick deadlines.

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Acheteur Vérifié

Published on 04/03/2017 à 18h56 following a purchase from 23/02/2017

Perfect! Speed, efficiency...

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Acheteur Vérifié

Published on 04/03/2017 à 18h18 following a purchase from 17/02/2017

Very good site

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Acheteur Vérifié

Published on 04/03/2017 à 16h14 following a purchase from 24/02/2017

ON TIME DELIVERY - IMPECCABLE PACKAGE AND PRODUCTS MEETING MY EXPECTATIONS

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Acheteur Vérifié

Published on 03/03/2017 à 22h03 following a purchase from 22/02/2017

Very serious

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Acheteur Vérifié

Published on 03/03/2017 à 16h26 following a purchase from 02/02/2017

Very serious and correct brand. I am considering a new purchase. To recommend.

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Acheteur Vérifié

Published on 03/03/2017 à 12h25 following a purchase from 22/02/2017

TNT delivery was terrible (driver saying the recipient is absent while we are present, then a rodeo to retrieve the package on the other side of the city... Not great

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Response from Chapellerie Traclet Published on 04/03/2017

Hello, We are sorry if the delivery was not done correctly and following your call after 7 PM, we asked TNT for a redelivery which is not possible when it is already at a relay point. It is still a shame to give a rating that does not correspond to the service of the Traclet hat shop which did everything on its side for the shipment as well as the follow-up, but it is TNT that did not do its job correctly. This rating of 2 should have been given for the delivery tracking that was sent by Btrust. Best regards, Traclet

Acheteur Vérifié

Published on 02/03/2017 à 17h44 following a purchase from 22/02/2017

lots of choices and affordable models

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Acheteur Vérifié

Published on 02/03/2017 à 16h00 following a purchase from 22/02/2017

Perfect

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Acheteur Vérifié

Published on 02/03/2017 à 13h08 following a purchase from 21/02/2017

Very good

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Acheteur Vérifié

Published on 02/03/2017 à 13h04 following a purchase from 21/02/2017

nothing to complain about, everything is serious and conforms. Thank you and see you soon

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Acheteur Vérifié

Published on 01/03/2017 à 18h41 following a purchase from 20/02/2017

Very good site for selling hats and caps. I recommend it to all hat lovers!

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Acheteur Vérifié

Published on 01/03/2017 à 17h16 following a purchase from 16/02/2017

Many problems due to the absence of a key person in the sales service!!!

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Response from Chapellerie Traclet Published on 02/03/2017

Hello, I am sorry if I was sick but there are only two of us and as I indicated to you by phone, I did my best to ensure you received them on time. I even contacted DPD several times to speed up the delivery. It is still very hard to give such a low rating when I did my utmost to deliver to you on time.

Acheteur Vérifié

Published on 01/03/2017 à 16h46 following a purchase from 20/02/2017

I received my order quickly and in good condition I am happy everything is perfect...a big thank you.

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Acheteur Vérifié

Published on 01/03/2017 à 15h19 following a purchase from 21/02/2017

Quality brand.

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Acheteur Vérifié

Published on 01/03/2017 à 14h53 following a purchase from 16/02/2017

CLEAR

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Acheteur Vérifié

Published on 01/03/2017 à 13h17 following a purchase from 20/02/2017

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Acheteur Vérifié

Published on 01/03/2017 à 13h09 following a purchase from 19/02/2017

Very good site and super serious

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Acheteur Vérifié

Published on 01/03/2017 à 12h55 following a purchase from 21/02/2017

Fast shipping....Perfect in every way.

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Acheteur Vérifié

Published on 01/03/2017 à 12h48 following a purchase from 20/02/2017

A lot of choices (enough to lose your mind) careful and fast delivery.

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Acheteur Vérifié

Published on 01/03/2017 à 12h38 following a purchase from 20/02/2017

Nothing to say, delivery met my expectations. Fast delivery, I recommend.

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