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Rating: 5 out of 5
Very nice hat, conforms to the description, fast delivery, serious site
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 5 stars
Reset filtersJ
Rating: 5 out of 5
It's perfect, it's very well packaged and the site is very well organized, you can find the model you are looking for by navigating in different ways (by brands, by type of hat, etc.)
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N
Rating: 5 out of 5
Products conform to my order. Good quality suspenders.
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C
Rating: 5 out of 5
Respect for the ordered product as well as the delivery time
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G
Rating: 5 out of 5
Fast delivery and great service
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C
Rating: 5 out of 5
Top-notch services. Never disappointed to this day.
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F
Rating: 5 out of 5
Clear and pleasant navigation. There are plenty of good tips for those who love hats but don't really know much about them.
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C
Rating: 5 out of 5
Very good site, a lot of choices of hats, delivery as promised and on time
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C
Rating: 5 out of 5
Wide selection, fast delivery, item matching my order. Very satisfied.
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J
Rating: 5 out of 5
Fast and perfect
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L
Rating: 5 out of 5
Very good
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Z
Rating: 5 out of 5
Top-notch
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P
Rating: 5 out of 5
Very reliable site
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M
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
Product as described
Fast delivery
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Fast delivery
C
Rating: 5 out of 5
Pleasant navigation on the site
Good quality of ordered items
Fast delivery
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Good quality of ordered items
Fast delivery
G
Rating: 5 out of 5
Perfect! Well-constructed site with a lot of choices! Fast delivery, excellent packaging! I recommend this site!
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C
Rating: 5 out of 5
Fast and efficient. Very good
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P
Rating: 5 out of 5
Good
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V
Rating: 5 out of 5
Fast delivery, well-packaged parcel,
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C
Rating: 5 out of 5
Everything was impeccable.
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A
Rating: 5 out of 5
Compliant with descriptions.
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G
Rating: 5 out of 5
everything is fine
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D
Rating: 5 out of 5
I already know your site. It is very interesting to browse. The product is top-notch. The delivery is very fast
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D
Rating: 5 out of 5
Fast delivery and product as described and of very good quality
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P
Rating: 5 out of 5
very fast delivery, quality product.
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M
Rating: 5 out of 5
Fast and efficient delivery for a very large selection
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N
Rating: 5 out of 5
Everything is very satisfactory
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G
Rating: 5 out of 5
Fast delivery, order as expected
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S
Rating: 5 out of 5
I have ordered several times on the site. Perfect as usual. Quality of products and seriousness in delivery. I recommend this site and for my part, I will order again :)
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C
Rating: 2 out of 5
Order not received
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Response from Chapellerie Traclet
Hello,
We are truly sorry to learn that you have not received your package.
A complaint has been made today.
Request No. 250821000001 - Undelivered package - for the package.
The post office should get back to you on the package tracking.
Best regards
Traclet Sébastien
We are truly sorry to learn that you have not received your package.
A complaint has been made today.
Request No. 250821000001 - Undelivered package - for the package.
The post office should get back to you on the package tracking.
Best regards
Traclet Sébastien
J
Rating: 5 out of 5
The site included all the information I needed. The response to my order was quick and helpful.
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P
Rating: 5 out of 5
Serious site with delivery
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P
Rating: 2 out of 5
Package not received today, the package received in the Colissimo locker was intended for another person. My package was searched for, found, and returned to Toulon, I live in the Vosges... For them, it’s the original shipping address... The previous order was not the right size received... In short, 2 orders, 2 troubles.
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Response from Chapellerie Traclet
Hello, We are sorry to hear that you have encountered problems with your orders. Your experience does not reflect our quality standards, and we understand your frustration. For this order, you indicate that the package was found but not received? We are based in Roanne Loire and you in the Vosges, where does Toulon come from? Finally, if the size of your hat does not fit, it is certainly possible to make an exchange. Remaining at your disposal. Best regards, Traclet
P
Rating: 5 out of 5
Product completely meets my expectations, delivered quickly, following an easy order, on a well-designed website, good contact with the seller, what more could you ask for?
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M
Rating: 5 out of 5
Very large selection
Quality products.
Good prices.
Fast service and delivery.
Impeccable.
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Quality products.
Good prices.
Fast service and delivery.
Impeccable.
C
Rating: 5 out of 5
Site already known and used. Perfect.
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C
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
fast delivery and product as expected
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B
Rating: 5 out of 5
beautiful product, quality cotton, nice denim color. Bought a size down because it's an American brand. A bit tight though I need to go between sizes
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