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Rating: 5 out of 5
exactly as expected, quality product, reasonable price.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 5 stars
Reset filtersN
Rating: 5 out of 5
Received on time
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T
Rating: 5 out of 5
Very nice cowboy hat made of felt manufactured in Mexico
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A
Rating: 5 out of 5
The website is easy to navigate, with a great selection of headgear.
Prices are quite competitive. I will use Traclet again.
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Prices are quite competitive. I will use Traclet again.
R
Rating: 5 out of 5
Order placed on 19.07, a Saturday, shipped on 21.07, Monday, very fast..well done!, arrived on Thursday 24.07 instead of 23.07 because the Post rescheduled the delivery... Gift for my partner who is delighted, quality product as described, maybe a bit more expensive, but justified, unlike the pseudo French site but actually Chinese..! Recommended company and to be bookmarked if you like hats..! Rémy Z.
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J
Rating: 5 out of 5
Product conforms and is of quality, received on time, well packaged
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E
Rating: 5 out of 5
I recommend, fast and efficient!
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P
Rating: 5 out of 5
Thanks to all the advice found on this site, I found exactly the shape of hat that suited me. This is not my first order, the hats are of great quality packaging. Perfect. Delivery the same
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E
Rating: 5 out of 5
Fast service, good product
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C
Rating: 5 out of 5
Very good, quality and my size. Delighted with my purchase
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M
Rating: 5 out of 5
Speed, reliability, choice.
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S
Rating: 5 out of 5
Order received quickly. No issues with the product, it's the hat I wanted
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F
Rating: 5 out of 5
Speed and efficiency
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M
Rating: 5 out of 5
Cap conforms to the photo on the site. It is very pretty and comfortable of good quality. Very fast delivery.
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F
Rating: 2 out of 5
Package still not received. Waiting since July 11.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. We are sorry to hear that your order has still not arrived and fully understand your frustration. Your order was placed on July 10 and it also shipped on July 10 under Colissimo tracking 9H00287543047 https://www.laposte.fr/outils/suivre-vos-envois?code=9H00287543047 as shown in the tracking above, the package is currently on a Colissimo platform. A complaint was immediately made after your email indicating this issue and as we just responded to you by email, this complaint has been confirmed by the post office under number 250723024805 and they should provide you with information quickly on the delivery date. Please excuse us for this inconvenience beyond our control. Best regards, Traclet
M
Rating: 5 out of 5
Great hat thank you very much I will come back
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S
Rating: 5 out of 5
Pretty hat
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R
Rating: 5 out of 5
Top!
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G
Rating: 5 out of 5
Wide choice, recognized brands, and fair prices, the service is also top-notch!
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B
Rating: 5 out of 5
Fast delivery. Product conforms to the description.
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P
Rating: 5 out of 5
A bit long in delivery, but when I said I needed it by a certain date, they sent it express as soon as they received it so that it arrives on time. Person on the phone very cordial and friendly. I recommend
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L
Rating: 5 out of 5
the site is very well designed, payments are secure and there is a wide choice.
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M
Rating: 5 out of 5
Everything is fine under a beautiful Traclet cap!
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P
Rating: 5 out of 5
Very good site.
Article conforms to the description.
Fast delivery.
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Article conforms to the description.
Fast delivery.
S
Rating: 5 out of 5
Pleasant site. Good advice. Fast and careful shipping.
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J
Rating: 5 out of 5
Very good, very fast.
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P
Rating: 5 out of 5
I have already ordered several times from the site. The company has not usurped its reputation. It is extremely serious with products of very high quality. The first hat I ordered is still in perfect condition. The size range is such that I was able to choose one that fits me perfectly. I highly recommend it.
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J
Rating: 5 out of 5
A failure to process the order despite the transaction being accepted by my bank.
Error corrected by the manager during a phone call, which allowed me to receive my order on time thanks to express delivery.
Thank you to him for his responsiveness and kindness.
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Error corrected by the manager during a phone call, which allowed me to receive my order on time thanks to express delivery.
Thank you to him for his responsiveness and kindness.
C
Rating: 5 out of 5
Quality products
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F
Rating: 5 out of 5
Great
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P
Rating: 5 out of 5
Very good institution that I highly recommend. Never had delivery problems for any purchases. Products meet my expectations.
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P
Rating: 5 out of 5
Perfect size, durable, completely meets my expectations. I recommend.
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O
Rating: 5 out of 5
Very nice cap, fast delivery, thank you!
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M
Rating: 5 out of 5
A lot of choices with ease of finding the desired hat.
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P
Rating: 5 out of 5
very good site, always very satisfied!
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I
Rating: 5 out of 5
Fast delivery, careful packaging. The item is elegant with beautiful finishes; the visor is wide and protects the eyes well.
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P
Rating: 5 out of 5
Very satisfied.
I was delivered quickly (2-3 days), I made a mistake on the size, I returned the hat and then Traclet quickly sent me the correct size again.
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I was delivered quickly (2-3 days), I made a mistake on the size, I returned the hat and then Traclet quickly sent me the correct size again.
Y
Rating: 5 out of 5
Deadlines, package, content... everything perfect
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M
Rating: 5 out of 5
Conforms to my expectations, very good quality-price ratio and fast delivery. What more could you ask for?
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L
Rating: 5 out of 5
Hat of very good quality, perfect packaging, the hat arrived without creases.
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