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Rating: 5 out of 5
Very good item received quickly and of quality
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very satisfied
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O
Rating: 5 out of 5
Very responsive customer service, I had made a mistake on the size of a product, the response to my email was immediate and everything was corrected.
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M
Rating: 5 out of 5
Perfect, the purchased product meets my expectations and is in accordance with the description.
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Y
Rating: 5 out of 5
perfect
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S
Rating: 5 out of 5
I bought two cowboy hats; they are beautiful. Order shipped very quickly. Careful shipping. Always very available and attentive on the phone.
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Y
Rating: 5 out of 5
fast shipping and quality hat
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K
Rating: 5 out of 5
Fast shipping
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M
Rating: 5 out of 5
Top of the top, nothing to say
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E
Rating: 5 out of 5
Great!
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Y
Rating: 5 out of 5
Perfect
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L
Rating: 5 out of 5
Nothing to report.
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M
Rating: 5 out of 5
Easy to navigate, wide choice, market prices.
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F
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
item matching the description
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A
Rating: 5 out of 5
I ordered twice from this company and I couldn't be happier! The site is easy to navigate, the prices are fantastic, and the quality of the hats is really good. I bought a cadet cap the first time and I was so satisfied with the material, quality, and fit that I ordered 4 more in different colors! I found nothing similar in the UK. Everything was made cheaply in polyester (I need cotton due to allergies) and twice as expensive. I love these hats and I will definitely order again from Traclet hat shop. 10/10
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Y
Rating: 5 out of 5
The product was as described, just a bit big for me
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B
Rating: 5 out of 5
123456
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N
Rating: 5 out of 5
Aaaa
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L
Rating: 5 out of 5
The products arrived well packaged and of nice quality, thank you
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J
Rating: 5 out of 5
Simple navigation on the site, I got additional information by phone. I received my order on time, well packaged. I am very satisfied.
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W
Rating: 5 out of 5
Always satisfied
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W
Rating: 2 out of 5
The hat was too big. The return process went perfectly. However, the return postage was at my expense at full price. Ideally, the return should be free to ease concerns about sizing. At a minimum, a negotiated rate between Traclet and a carrier that the customer could benefit from. It cost me €12 to try on a hat. That’s too expensive and I will think twice before renewing the experience. Best regards, William
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Response from Chapellerie Traclet
Hello William, Thank you for taking the time to share your experience. We are glad to hear that the return process went well, but we also understand your disappointment regarding the shipping costs. We have been testing a solution for three days to facilitate returns and partially cover return costs. Here is the link for returns now https://returns.itsrever.com/chapellerietraclet?_ga=2.135388404.437982320.1752670002-1355316227.1752670002 Best regards, Traclet Sébastien
E
Rating: 5 out of 5
Very good choice of hats, good filtering.
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E
Rating: 5 out of 5
Well-designed site. Very good quality item. Very fast delivery in 24h
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B
Rating: 5 out of 5
Great job, as usual!
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D
Rating: 5 out of 5
.....
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Response from Chapellerie Traclet
Hello, Thank you very much for your flattering review and for the 5/5 rating! We are pleased to know that you appreciate our service and our products. Your satisfaction is our priority and your feedback is essential to us. Please do not hesitate to reach out to us for any other questions or needs, we are here for you. Best regards, The team at chapellerie-traclet.com
O
Rating: 5 out of 5
The hat is exactly what I have been looking for a long time. Thank you
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B
Rating: 5 out of 5
The quality of the hat matches the order, now all that's left is to wear it and see how it holds up over time.
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M
Rating: 5 out of 5
Package carefully wrapped. Nice cap and well protective.
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R
Rating: 5 out of 5
56/57 slightly too small 58/59 slightly too big. Tough life for the 57. Superb hat. Thank you
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T
Rating: 5 out of 5
Deadline respected as well as the merchandise. Very nice hat, light, practical, and the right size. Very happy with my purchase
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G
Rating: 5 out of 5
Great variety of items, easy to search, fast delivery
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A
Rating: 5 out of 5
Really enjoyed packaging and product care inside delivery box. The site looks like a little old fashion web, but still no problem to navigate and place order. Nice choice of Kangol hats, it’s really hard to find them in local stores.
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C
Rating: 5 out of 5
perfect
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D
Rating: 5 out of 5
Super work cap
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H
Rating: 5 out of 5
I had already tried this site, always serious!
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A
Rating: 5 out of 5
Excellent service. Thank you very much
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R
Rating: 5 out of 5
Good value for money with excellent quality products
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J
Rating: 5 out of 5
Very nice white marine caps for our orchestra
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