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Rating: 5 out of 5
Super nothing to report
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 5 stars
Reset filtersO
Rating: 5 out of 5
Order compliant, delivered quickly. The cap is very stylish! However, it still lacks a photo with the cap worn on the Traclet site.
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L
Rating: 5 out of 5
compliant with the order
good quality
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good quality
R
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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S
Rating: 5 out of 5
Hat even more beautiful than in the photo. Perfect size (although it is in T.U);
Very nice quality of material.
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Very nice quality of material.
L
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Everything was perfect. Thank you!
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A
Rating: 5 out of 5
Despite the announced long delivery times, my order arrived very quickly, the hat is of impeccable quality
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F
Rating: 5 out of 5
Order received quickly
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T
Rating: 5 out of 5
The navigation is clear, we have a lot of filters which is appreciated.
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T
Rating: 5 out of 5
Everything is perfect, I couldn't say better...
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S
Rating: 2 out of 5
Delivery times not respected, misshapen bicorne hat (asymmetrical shaping), little communication with manufacturers even though I made a special request well in advance...
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to respond. For the Bicorne, you requested the Bicorne in size 52-53 and you wanted to modify the size which we accepted and we had at least a few phone calls regarding this size modification issue. We are sorry for this delivery delay but it takes time to manufacture, especially with this size change we took care of the urgent shipping at our expense. Finally, what issue of deformation on this model that we manufacture for the army museum in Paris as well as the Emperor's museums. Thus, we can improve the hat. Remaining at your disposal as we have done during our various discussions. Best regards, Traclet Sébastien
N
Rating: 5 out of 5
Very good, nothing to say
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M
Rating: 5 out of 5
I appreciated the quality of the packaging
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Y
Rating: 5 out of 5
Excellent site
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P
Rating: 5 out of 5
Very satisfied with the product and delivery times
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Y
Rating: 5 out of 5
Very good, a lot of choices, very fast delivery, quality of products is pure happiness
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M
Rating: 5 out of 5
Easy to use site
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C
Rating: 5 out of 5
Having a size filter would be a plus
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C
Rating: 5 out of 5
The item was well described, including regarding the size. A photo of the inside of the hat would be a plus to give an overview of its finish.
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J
Rating: 5 out of 5
Product meets expectations and fast delivery.
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Y
Rating: 5 out of 5
Very happy with the quality of the products
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P
Rating: 5 out of 5
The site is perfect. It is easy to choose and order
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L
Rating: 5 out of 5
Top-notch in every way
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P
Rating: 5 out of 5
Easy search for items and fast shipping
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C
Rating: 5 out of 5
Deadline respected, very good quality.
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R
Rating: 5 out of 5
very readable
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J
Rating: 5 out of 5
Serious site, a lot of choices. Ultra-fast delivery. Perfect
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M
Rating: 5 out of 5
Well-informed site, detailed. Important choice well distributed by destination. The proposed material is of quality. To recommend.
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N
Rating: 5 out of 5
Everything is perfect
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D
Rating: 5 out of 5
Perfect, good size, clean hat but very well packaged!
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D
Rating: 5 out of 5
It's not easy to order a hat without trying it on, but the return service is efficient if needed. I am a customer of several hats and I am delighted to find my happiness
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D
Rating: 5 out of 5
Well-made site, easy to place an order, effective order tracking, very careful delivery.
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I
Rating: 5 out of 5
I am very satisfied with the received product which corresponds perfectly to the one described.
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L
Rating: 5 out of 5
Attractive site offering a lot of choices for all budgets.
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N
Rating: 5 out of 5
Never disappointed, 3 orders and deliveries, everything is perfect from the order to the preparation time and delivery. Simple, fast, careful
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C
Rating: 5 out of 5
Item conforms to my expectations and its description
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B
Rating: 5 out of 5
Once again, for the umpteenth order, everything went well, both for the requested information and the respected and fast delivery time.
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P
Rating: 5 out of 5
very fast delivery super happy with my order
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Z
Rating: 5 out of 5
I am a customer from the UK, shipment is fast, I got exactly what I wanted.
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