Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Order received very late. Almost 3 months instead of the 15 days planned. However, the product remains compliant.
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Response from Chapellerie Traclet
Hello Gregory,
We are sincerely sorry to learn that your order took longer than expected. We understand your disappointment and invite you to contact us privately to discuss your situation and find an adequate solution.
Thank you for your understanding.
The boutique team.
M
Mirco R.
Rating: 2 out of 5
following a purchase from 04/09/2026
Hello, I wrote you an email on September 11, six days ago, in which I explained the problem, but I have not yet received a response. Below, I am attaching the text of the email. Hello, I bought from your online store the hat 7765-78771, order number LSXYMQLAE September 5, 2026, but I received the model 2642. The photo on your website is also different, as you can see in the attached photos. Although it is only slightly different, it is precisely for these small details that I chose to buy it from your site, even though it was more expensive than on other online stores. Moreover, the hat was protected for shipping by a simple thin plastic bag and it arrived a bit wrinkled and slightly stained. Finally, I take this opportunity to point out that your site indicates that shipping is free from 90 € of purchase, without further precision or exception, but I had to pay 5 € even though the hat cost 110 €. Please let me know the procedure to return this item and receive the Sweet Seduction hat that I ordered, without decoration on top and with more decoration under the brim. Sincerely, Mirco Ricci
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Response from Chapellerie Traclet
Hello Mirco,
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your order did not meet your expectations and that you did not receive a quick response to your email.
We just checked but no email was sent to [email protected] (email indicated on our site) nor any email through the contact form.
We invite you to contact us privately so that we can review your situation and find a satisfactory solution.
Best regards,
The Chapellerie Traclet team
M
Myriam H.
Rating: 2 out of 5
following a purchase from 19/05/2026
Article announced with a 5-6 week delay, received after 3 and a half months and I think because I made a complaint. Otherwise, the item is in accordance with the description.
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Response from Chapellerie Traclet
Hello Myriam,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that the delivery time was longer than expected and we understand your frustration. We invite you to contact us directly so that we can discuss your situation and find a solution together.
Best regards,
The shop team
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Luc D.
Rating: 2 out of 5
following a purchase from 13/06/2026
A lot of waiting,... and the result is not at all up to the quality one can expect for such a price. I am very disappointed.
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Response from Chapellerie Traclet
Hello Luc,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that you were not satisfied with your order and we would like to understand what happened. Please feel free to contact us directly so that we can find a solution to your situation together.
Best regards,
The Traclet Hat Team
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Dany L.
Rating: 2 out of 5
following a purchase from 26/07/2026
First shipment very good. But I am returning a beret that is too large size 62 for a size 61 and I receive again a size 62
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Response from Chapellerie Traclet
Hello Dany,
We are sincerely sorry to learn that the second shipment did not meet your expectations. We understand your disappointment and invite you to contact us privately so that we can find a solution together.
Sincerely,
The Traclet Hat Team
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Guillaume S.
Rating: 2 out of 5
following a purchase from 19/07/2026
Having ordered a few flat caps, this is the first time I am disappointed with the product, not the color seen in the catalog at purchase.
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Response from Chapellerie Traclet
Hello Guillaume,
We are sincerely sorry to learn that the color of the flat caps received does not meet your expectations. Your disappointment touches us and we would like to discuss it in more detail to find a solution that will satisfy you.
Please do not hesitate to contact us directly so that we can assist you.
Best regards,
The Traclet Hat Team
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Nadia D.
Rating: 2 out of 5
following a purchase from 19/07/2026
Speed of shipping, product conforms to the description but the label was cut so you can see the cut white label on the green visor, it's not a nice finish, especially for a gift.
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Response from Chapellerie Traclet
Hello Nadia,
Thank you for taking the time to share your experience. We are pleased to learn that the speed of shipping and the compliance of the product met your expectations, but we are sorry to hear that the finish did not meet your expectations, especially for a gift.
To resolve this issue, we invite you to contact us directly so that we can provide you with an appropriate solution.
Best regards,
The store team.
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Marine L.
Rating: 2 out of 5
following a purchase from 25/06/2026
I was very excited about the idea of ordering from this site, but my experience was very disappointing. First disappointment: an essential element regarding the hat is buried in the description. It is stated that it does not sink on the head but simply rests on it and is held in place by the tie. I did not see this when I ordered and the hat did not meet my expectations at all. I then wanted to exercise my right of withdrawal. The product sheet states that 'no exchange or refund is possible', which is particularly discouraging. After contacting customer service, my return was finally accepted, which shows that this mention is at least misleading. The return procedure is also unnecessarily complicated: you have to request authorization to return the item, wait for validation, print a first document received by email, then go to the FAQ to find a second form to print, complete and sign by hand before slipping it into the package. Nothing is simple or intuitive. Finally, return shipping costs are entirely the responsibility of the customer. In my case, I had to pay nearly €10 to return an item that I simply tried at home. At a time when most sites offer simplified returns, this policy is very penalizing. Customer service did accept my return, but the entire purchasing and return process made me feel that everything was done to discourage customers from exercising their right of withdrawal. This is regrettable, as the products seem to be of quality.
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Response from Chapellerie Traclet
Hello Marine,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your order did not meet your expectations and that the return process was complex. Your feedback is valuable and helps us improve. We invite you to contact us directly by private message so that we can discuss your situation in more detail.
Best regards,
The boutique team
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Valerie L.
Rating: 2 out of 5
following a purchase from 11/06/2026
My hat arrived much later than announced and it was too small so I didn't have time to exchange it. Very disappointed!
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Response from Chapellerie Traclet
Hello Valérie,
Thank you for taking the time to share your experience. We are sorry to hear that your hat does not fit you and that the delivery time did not meet your expectations. Indeed, we delivered on June 29 as agreed during our exchanges.
For the size, we make it from size 52 to 62 cm, it would have been quite possible to redo it quickly.
Remaining at your disposal
Best regards,
The Traclet Hat Team.
S
Stéphanie K.
Rating: 2 out of 5
following a purchase from 03/06/2026
Very disappointed... Apparently one of the items is out of stock (but not indicated when ordering). After 15 days without any news, I had to write to receive the rest of the order. Still no news of the missing item to this day... It was a gift... I had to do without...
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Response from Chapellerie Traclet
Hello Stéphanie,
Thank you for taking the time to share your experience, even though we are sorry to hear that your order did not meet your expectations. We understand the disappointment this may have caused, especially for a gift. Please do not hesitate to contact us directly so that we can help you resolve this issue.
Best regards,
The Traclet Hat Shop team
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Thomas W.
Rating: 2 out of 5
following a purchase from 07/06/2026
I got the wrong hat. And after soon two weeks I still am waiting for my right hat.
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Response from Chapellerie Traclet
Hello Thomas,
Thank you for your feedback and we are sincerely sorry to hear that you received the wrong hat. To resolve this issue as quickly as possible, we invite you to contact us directly by email or by phone.
Best regards,
The shop team.
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Patrick V.
Rating: 2 out of 5
following a purchase from 31/05/2026
The product received does not match your site. There is no perforated part on the crown, the band around the crown is different from the photo, disappointed
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Response from Chapellerie Traclet
Hello Patrick,
Thank you for taking the time to share your opinion. We understand your disappointment and wish to clarify this situation. Please do not hesitate to contact us directly so that we can help you resolve this issue as best as possible.
Best regards,
The boutique team
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Ethan D.
Rating: 2 out of 5
following a purchase from 02/05/2026
Order received after significant delays. Moreover, the details of the item do not match the price and the company's standing. The observed finishes are catastrophic!
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Thibaut L.
Rating: 2 out of 5
following a purchase from 24/05/2026
I did not receive my entire order
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Response from Chapellerie Traclet
Hello Thibaut,
We are sorry to hear that you did not receive your entire order. Your satisfaction is important to us, and we invite you to contact us directly to resolve this issue.
Best regards,
The Traclet hat shop team.
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Claude C.
Rating: 2 out of 5
following a purchase from 21/05/2026
Product not very effective
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Response from Chapellerie Traclet
Hello Claude,
Thank you for your feedback. We are sorry to learn that the product did not meet your expectations. Your satisfaction is our priority and we would be happy to discuss your experience and find a solution. Please do not hesitate to contact us directly.
Best regards,
The Chapellerie Traclet team
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Christophe O.
Rating: 2 out of 5
following a purchase from 15/05/2026
Hello The hat corresponds to my needs Best regards
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Alan J.
Rating: 2 out of 5
following a purchase from 25/04/2026
Hello, I have not yet received my package regarding order BXRFPFBUK. Can you provide me with an update on the shipment and estimated delivery date? Thank you, Alan Johnson
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Response from Chapellerie Traclet
hello
here is the tracking of your package sent by email by our services as well as by post
the delay for the USA is 5-9 days depending on customs
https://www.laposte.fr/outils/suivre-vos-envois?code=EY968608519FR
H
Hervé D.
Rating: 2 out of 5
following a purchase from 19/04/2026
No exact size
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Response from Chapellerie Traclet
hello
on this ordered model, there is no exact size as indicated it is SM and Lxl, we have a similar model the Raguse available in size 54 to 62 made in Italy
best regards
Traclet
J
Jean-Jacques M.
Rating: 2 out of 5
following a purchase from 06/04/2026
Does not meet my expectations, compared to our previous purchase
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Response from Chapellerie Traclet
Hello Jean-Jacques,
Thank you for your feedback. We are sorry to learn that this purchase did not satisfy you. Please do not hesitate to contact us directly so that we can better understand your expectations and find a solution. Your satisfaction is our priority.
Best regards,
The Chapellerie Traclet team
H
Hervé M.
Rating: 2 out of 5
following a purchase from 31/03/2026
The one-size-fits-all nightcap ordered and the high elasticity of the material means it detaches very quickly during the night. It clearly loses its interest.
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Response from Chapellerie Traclet
Hello Hervé,
Thank you for taking the time to share your opinion. We are sorry to learn that the nightcap does not meet your expectations.
We can also offer you this model in other less elastic weaves.
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we wish to provide you with a service that reflects our values. Please do not hesitate to contact us directly to discuss your concerns.
Best regards,
The Chapellerie Traclet team
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Michel J.
Rating: 2 out of 5
following a purchase from 09/02/2026
I ordered a cap in size 58 and I received size 59
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Response from Chapellerie Traclet
Hello Michel,
Thank you for your feedback. We are sincerely sorry to hear that the size of your cap did not meet your expectations.
The cap from this manufacturer comes in sizes S, M, L, and XL, which are 55, 57, 59, and 61.
If size 59 cm is the size you received, the next smaller size is 57, as this manufacturer does not size in centimeter increments.
It is certainly possible to exchange it if you wish.
Your trust is our priority.
Best regards,
The Chapellerie Traclet team
M
Mahamoud B.
Rating: 2 out of 5
following a purchase from 11/02/2026
Delivery times are very long
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Response from Chapellerie Traclet
Hello Mahamoud,
Thank you for taking the time to share your opinion. We fully understand your frustration regarding the delivery times. Please know that we are doing everything possible to improve this point and ensure our customers have an optimal experience. Your satisfaction is our priority and we hope to provide you with a service that meets your expectations during your next order.
Best regards,
The Chapellerie Traclet team.
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Gilles C.
Rating: 2 out of 5
following a purchase from 11/02/2026
The delivery time was not respected. I received no information from the merchant to inform or reassure me. However, I like the product...
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Response from Chapellerie Traclet
Hello Gilles,
Thank you for your feedback and we are sincerely sorry to learn that the delivery time was not respected. We understand the importance of proactive communication and will do our best to improve this point in the future.
In order to improve the information, please let us know in addition to the solutions implemented which are:
Highlighting the delivery time in red instead of green on the product sheet.
Then the time indicated in the order summary.
Finally, an email is sent upon ordering indicating a restocking.
We would be happy to implement other solutions to improve this.
We are glad that you like the product and remain at your disposal for any questions.
Best regards,
The Chapellerie Traclet team
G
Gilles D.
Rating: 2 out of 5
following a purchase from 03/02/2026
I would have liked a docker without a back attachment. The product presentation was not clear on this point
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Response from Chapellerie Traclet
Hello Gilles,
Thank you for your feedback. We are sorry to hear that the docker presentation was not clear. Your opinion is valuable and we will work on improving the description of our products. Please feel free to contact us with any questions before purchase if you need, we will be happy to help you.
Finally, it is also possible to exchange it for another model.
Best regards,
The Chapellerie Traclet team.
P
Pierre M.
Rating: 2 out of 5
following a purchase from 09/02/2026
Average
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Response from Chapellerie Traclet
Hello Pierre,
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with our site "Chapellerie Traclet" did not meet your expectations. Your satisfaction is our priority, and we are committed to improving our services. Please feel free to contact us directly with any questions or suggestions. We hope to provide you with a better experience during your next visit.
Best regards,
The Traclet team
R
Rade S.
Rating: 2 out of 5
following a purchase from 12/11/2025
It would have been 5 stars for the excellent cap, but waiting 2.5 months for delivery is totally unacceptable and disappointing.
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Response from Chapellerie Traclet
Hello Rade,
Thank you for taking the time to share your feedback. We are delighted to hear that you appreciate the quality of our hat. However, we understand your frustration regarding the delivery time and we apologize for this experience. Your feedback is valuable and helps us improve our services.
We hope to count you among our customers again and provide you with a better experience in the future.
Best regards,
The Chapellerie Traclet team
G
Gérard G.
Rating: 2 out of 5
following a purchase from 04/02/2026
Hello, I have not yet received the cap I ordered. I do not know if I will receive it.
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Response from Chapellerie Traclet
Hello Gérard,
Thank you for your feedback and we are sorry to hear that you have not yet received your cap. Your satisfaction is our priority.
According to the tracking, the package was picked up on February 16th
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00364894338
Thank you for your patience!
Best regards,
The Chapellerie Traclet team
D
Dominique P.
Rating: 2 out of 5
following a purchase from 02/01/2026
the quality of the products is good overall, but the proposed deadlines are not respected and you have to claim by email to get information about the delivery, it's regrettable
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Arno H.
Rating: 2 out of 5
following a purchase from 02/01/2026
The products they sell are certainly good, it's mainly the service... Not respecting promised delivery times and not getting a response for a return.
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Response from Chapellerie Traclet
Hello Arno,
Thank you for your feedback. We are delighted that you like our products. We are sorry to hear that you encountered problems with our service. Your experience is valuable to us, and we are actively working to improve our communication and delivery times. Please do not hesitate to contact us directly for any questions or requests, we will be happy to assist you.
Best regards,
The Chapellerie Traclet team
V
Véronique A.
Rating: 2 out of 5
following a purchase from 08/01/2026
Hat supposedly one size fits all but it is too big!
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Response from Chapellerie Traclet
Hello Véronique,
Thank you for taking the time to share your opinion. We are sorry to hear that the size of your hat does not suit you. Please feel free to contact us, we would be happy to help you find the ideal size. Your satisfaction is our priority.
Best regards,
The Traclet Hat Shop Team
J
Jean-François L.
Rating: 2 out of 5
following a purchase from 18/12/2025
I find that Traclet is a bit forceful: I was offered a credit note instead of an exchange. The return fees when making an exchange might be a bit excessive. Everyone knows that in fashion you don't find the "shoe that fits" on the first try. After my return was accepted, I heard nothing: received? not received? Also no information about my new order which apparently was delayed. It took a very long time... with no news! However, I was not disappointed with the replacement order (but I knew the brand).
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Response from Chapellerie Traclet
Hello Jean-François,
Thank you for taking the time to share your experience. We are sorry to hear that the exchange process did not go as you would have liked. Your feedback is valuable and we take it into account to improve our service. We are glad that you are satisfied with your replacement order and remain at your disposal for any questions.
Best regards,
The Chapellerie Traclet team
C
Christine B.
Rating: 2 out of 5
following a purchase from 04/01/2026
The description of the hat was false on the Traclet site. I was offered an exchange with a quite different hat, I made a counter-proposal that remained unanswered by Traclet despite 2 follow-ups. I will not order from this site again.
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Response from Chapellerie Traclet
Hello Christine,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that the description of your hat did not meet your expectations and that our communication was not up to par. Your feedback is valuable and will help us improve our services. We hope to have the opportunity to satisfy you in the future.
Here are our exchanges, we have not received a response following our last message
09/01/2026 - Sébastien TRACLET
Hello,
We are following up on your message.
Please excuse us for this error regarding the inner lining.
This model no longer has its lining this winter.
If you would like a model with lining, we can offer to exchange it for this model
https://www.chapellerie-traclet.com/fr/traclet/17441-bonnet-a-pompon-perla-noir-traclet.html#/taille-taille_unique
09/01/2026 - Christine Barancourt
"Pompon Hat Danica Black - Traclet
A soft and comfortable pompon hat for this winter. An accessory as practical for city walks as for skiing.
An accessory easy to wear and match with many outfits. Its black pompon adds a touch of style. It is a hat that offers very good value for money.
The little extra of this hat is a very soft and pleasant lining, in gray, to keep you even warmer! "
Hello,
I have received the Pompon Hat Danica Black. Unfortunately, it does not match the description as there is no "very soft and pleasant lining, in gray" inside. I chose it for that!
Thank you for proposing a solution.
Have a nice day,
Christine Barancourt
Please let us know in return what you would like.
Best regards,
The Chapellerie Traclet team
A
Alain D.
Rating: 2 out of 5
following a purchase from 31/12/2025
After calling for information about the size, the beret was too tight on the head......
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Response from Chapellerie Traclet
Hello Alain,
Thank you for taking the time to share your experience with us. We are sorry to hear that the size of the beret does not suit you. At Chapellerie Traclet, we place great importance on our customers' satisfaction and we are committed to providing you with the necessary assistance. Please do not hesitate to contact us to exchange your item. Your comfort is our priority.
Best regards,
The Chapellerie Traclet team
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Nathan M.
Rating: 2 out of 5
following a purchase from 21/11/2025
Delivery time of 2 months, and wrong model of hat.
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Anne-Perrine B.
Rating: 2 out of 5
following a purchase from 02/01/2026
Disappointment with one of the two ordered products which should be size 55 and fits perfectly... to a head size 50 of a 6-year-old child
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Response from Chapellerie Traclet
Hello Anne-Perrine,
Thank you for your feedback and we are sorry to hear that one of your products does not meet your expectations in terms of size. We invite you to contact our customer service to find a suitable solution. Your satisfaction is our priority.
Best regards,
The Chapellerie Traclet team.
J
Jerome C.
Rating: 2 out of 5
following a purchase from 23/12/2025
I was delighted to buy nightcaps made in France, but I clicked wrong and bought nightcaps made in China. Grrrrrrrrrr…
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Response from Chapellerie Traclet
Hello Jerome,
Thank you for taking the time to share your feedback. We are glad that our nightcaps interest you. We understand that this may have been frustrating and we hope you will find satisfaction in your purchase.
It is of course possible to exchange it for one of our models made in France.
Remaining at your disposal
Best regards,
The Chapellerie Traclet team
S
Samy C.
Rating: 2 out of 5
following a purchase from 06/12/2025
Color does not match the photo on the website. Much duller
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Response from Chapellerie Traclet
Hello Samy,
Thank you for your review and for taking the time to share your experience. We are sorry to hear that the color of your item does not meet your expectations. Our teams strive to present accurate photos, but we understand that shades may vary. We appreciate your feedback and remain at your disposal to discuss your order and offer solutions.
Best regards,
The Chapellerie Traclet team
M
Michelle R.
Rating: 2 out of 5
following a purchase from 08/12/2025
The beanie frankly disappointed me in terms of quality and design (a small stitch right in front that has no business being there) - and the color is not nice at all - this beanie does not deserve the price it costs
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Response from Chapellerie Traclet
Hello Michelle,
Thank you for your feedback and we are sorry to hear that the beanie does not meet your expectations. Your opinion is valuable, and we take your comments regarding quality and color into account.
It is possible to change the color if the chosen colors do not suit you. Regarding the stitching, could you please send us a photo because on hats, the stitching is normally placed at the back except in certain cases.
Feel free to contact us to discuss your experience.
Best regards,
The Chapellerie Traclet team
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Denis P.
Rating: 2 out of 5
following a purchase from 04/12/2025
The hat size is too big so not suitable but I was able to remedy it by soaking it in a special bath. The bright red color of the beanie does not match, I will not wear it (not in this state that's for sure unless playing Commander Cousteau)
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Response from Chapellerie Traclet
Hello Denis,
Thank you for your feedback. We are sorry to hear that the size and color of the hat did not satisfy you. Your opinion is valuable, and we are working to improve our products. Please feel free to contact our customer service for any assistance or to exchange your item.
Best regards,
The Chapellerie Traclet team
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