Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
'Same model' in a larger size! So I ordered, but it is not the same model
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Response from Chapellerie Traclet
Hello, As previously indicated, our distributor sent us this type of leather mitten for larger sizes. If this one does not fit, please let us know as previously suggested. Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2016
I ordered size 59 and upon receipt, I noticed that no size was indicated on the hat and when trying it on, I found it was a size 60 or even 61, then it was covering my eyes. I am waiting for the shipment of another hat and I will return the first one.
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Response from Chapellerie Traclet
Hello, The hat is indeed on its way to you; you should have already received the tracking for the package. Normally you should receive it tomorrow or Saturday at the latest. Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2016
I did not receive the correct merchandise, there is an error on two items.
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Response from Chapellerie Traclet
Hello, Please excuse us if we made a mistake. It would have been simpler to send us an email on our site or by phone at 04 77 71 40 58 to send you the correct product. So please send us back the model where we made a mistake and we will do what is necessary to change the product for you. Happy holidays. Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/10/2016
Not enough images and product descriptions (dimensions, size, etc.)
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Response from Chapellerie Traclet
Hello, Here is the link on our site along with the noted information. For the description, there is the composition, the sizes of the cap hat, as well as its visor length. Then for other images, it is true that we could add more even if there are some on the other colors that are also visible on the product sheet and which are images of worn products. If you need more information, please let us know which ones to help us improve. http://www.chapellerie-traclet.com/fr/bonnet/1853-bonnet-casquette-tribe-noir.html?search_query=tribe+noir&results=1 Text visible on the product sheet: Tribe black cap hat Hat with visor for men and women 100% acrylic. This cool style comes from a successful blend between the Army cap and the hat. Combining both the design of the hat and the visor of the cap. Very nice cap hat in the shape of a cube covering the neck and ears. Quality of the cap hat Size unique either 55-59 cm Composition: 100% polyacrylic Visor of 4.5 cm Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/09/2016
I ordered a hat size 58 and received size 62. 10€ for the return.... the hat is also clearly labeled made in China which I did not see when purchasing it.
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Response from Chapellerie Traclet
Hello, You did indeed order a size 58 cm Brixton hat, the size indicated on the manufacturer's label is indeed 58 cm. We verified with the confirmer during your return and the measured size is 59 cm. In no case is the size received a size 62 cm. Therefore, we have sent back the product in size 56 cm which is the size below at Brixton. Furthermore, you indicate that the hat is made in China. This information is clearly indicated on the product sheet. Country of manufacture: China http://www.chapellerie-traclet.com/fr/chapeau-fedora/5999-chapeau-fedora-nelson-marron.html Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/08/2016
At first glance, the hat is very nice but the stitching inside is undone which means there are threads hanging from the hat... I cannot return it, I am going on vacation and I need a head covering....
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/07/2016
The color did not match what was seen on the site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/07/2016
The hat I received has creases all around it which does not look nice and even less finished........very disappointed with the item as it is not very presentable, a quality control would be welcome
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/07/2016
The shipping is fast, but I find it a shame that you have to pay 4€ for a simple box in addition to the shipping costs... Especially when returning an order that is not correct, I paid 4€ + 6.80€ for the first order, then 6.90€ for the return, then again 4€ + 6€ for the new order. The return or the second shipment could be free for a purchase at such a high price... I certainly will not order from this site again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/06/2016
Several months to obtain a specific hat without any news. Upon arrival, I have a hat that is too big which is clearly not the one I ordered.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/05/2016
One of my hat boxes was very damaged and pierced while the packaging of the package was impeccable.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/05/2016
First order placed for Christmas 2015, unfortunately the size did not fit. No refund possible so I waited to replace the hat which was no longer in stock. Despite the mention 'coming soon in stock' the hat never returned. I had to take one that I liked less to avoid losing my money. Generally, there are a lot of out-of-stocks, I find it unacceptable to only offer store credits under these conditions.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/03/2016
I am satisfied with the delivery and its speed but I had ordered an anthracite beanie and received a black one instead... I find that unprofessional.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/01/2016
Deadlines not respected, order delivered incomplete. I did not receive the feather.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/01/2016
The sending of the hat was only done after a complaint after 10 days because nothing had been sent before. Too long. But at the complaint, it was sent immediately. Too bad, the necessary hat for a show arrived after the first performance of the show. So quite unprofessional service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/01/2016
bad advice on the size
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2015
The site trusts its suppliers too much and did not verify the size of the item I ordered.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/11/2015
the product does not match the description: I was expecting a 100% cotton product and it is 67% polyester. I will return it.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/11/2015
I find it catastrophic to accept an order and not be able to deliver an item, the alpine hunter beret, that I ordered and, above all, paid for. To this day, I still have no news.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/10/2015
ONE MONTH AND TWO WEEKS WAITING TO RECEIVE MY HAT.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/09/2015
I received an announcement regarding the autumn novelties. I consulted it and chose a model. Unfortunately, it only existed in one size (surprising for a new item). I contacted Traclet by email to express my surprise and to check if there was a way to obtain the desired item. I received a proposal for another item in return, which I unfortunately did not verify, fully trusting my supplier. Upon receipt of the item, I noticed the error and returned the item.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/09/2015
Good but I ordered a vanity keyone beanie in white and black of the same model but they are not the same...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/07/2015
I received a hat with a concavity, and too big (wrong measurement on my part) so I returned it to you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/07/2015
I did not receive my entire order... not normal.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2015
Nice site with a large quantity of products. Interesting choice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2015
Despite a very friendly telephone service, the products sent do not match the photos on the site. Also beware of false promises of delivery on Saturday morning. Too bad because as mentioned above, the people on the phone are very competent. However, I am very disappointed with the product received as it is not identical to the photo and having to wear it as part of a dress code for a wedding, I end up with a hat that I do not like in the end. So be careful, do not rely on the photos on the site!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/06/2015
One cap out of two was not the right one. It was adult size while I chose them in the children's category. I am disappointed with this order and request a refund.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2015
Perfect delivery but product not compliant with the site!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/06/2015
Size error
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/05/2015
Very slow delivery, took two weeks.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/04/2015
The delivery time is confusing
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/04/2015
does not respect the requested size
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2014
The order paid in December was sent twice but not received until the end of February. Completely torn box, poor packaging.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/09/2014
Delivery date not well indicated. The quality of the product image could be better.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/06/2014
Not complete enough.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/06/2014
No comment.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/10/2014
Order of a non-existent gift package
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2013
I ordered and paid for a Tilley hat nearly 10 days ago. To date, no delivery, no information on delays or setbacks, and no response to my inquiries. If the situation persists, I plan to inform Tilley in Canada.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/01/2013
Well done but it's a scam
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/04/2013
I was disappointed due to a sizing issue with a cap that was incorrect. The S was 56cm when it should have been 54. After 3 returns and €18 in shipping fees, I finally have the right size, but the cap received is stained. I'm throwing in the towel... With the return fees, the cap cost me very dearly!
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