Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Ordered 2 months ago and without news since, I send a message... finally a package arrives...
With a beanie... but not the one I had chosen.
Forced to return it, and I am waiting for the follow-up.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery issue.
We have sent you a return slip by email.
Upon receipt, we will keep you informed.
Currently, Kopka is changing owners, and in the last delivery, we must have had an error in the references.
Best regards
Traclet Sébastien
J
Jacqueline C.
Rating: 2 out of 5
following a purchase from 16/01/2025
I am very disappointed with the suspenders received! On your site, it is noted that the width of the suspenders is 5cm. In fact, they are only 3.5 cm like all the others! It was for my husband's birthday; he is going to be disappointed. However, the colors are nice.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error in the description of the dimensions.
We will send you a gift voucher by email.
Best regards
Traclet Sébastien
F
Fabrice D.
Rating: 2 out of 5
following a purchase from 24/12/2024
Fast shipping, but misleading item title
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Response from Chapellerie Traclet
Hello
Please excuse us if there is an issue with the information.
Can you tell us what the issue is with this cap?
Remaining at your disposal
Best regards
Traclet Sébastien
P
Pascal E.
Rating: 2 out of 5
following a purchase from 02/01/2025
Lack of precision
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Response from Chapellerie Traclet
Hello
It is of course possible to make an exchange if the model does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
R
René D.
Rating: 2 out of 5
following a purchase from 19/12/2024
Satisfactory order and shipping, but deplorable delivery
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Christophe C.
Rating: 2 out of 5
following a purchase from 03/12/2024
20 days after the order, the delivered model is not the one ordered without any explanation. Following an email, I was told: "The Biarritz model is the same model as the Basica that was delivered to us in order to ship before Christmas." It may be equivalent but it is not identical and it is not the one chosen. I could have been asked for my opinion beforehand...
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Response from Chapellerie Traclet
Hello
We apologize for this inconvenience.
The explanation is that currently the carrier delivering the basica is on strike and our packages have been blocked for 10 days on a platform.
We will have our packages only at the end of the week or early January.
In order for everyone to receive gifts before Christmas; we sent the Biarritz model. Which is of the same quality but with a different logo.
If this is not suitable, we can send you the correct beret with a good return as soon as we receive them.
Thank you for your understanding.
Best regards
Traclet Sébastien
M
Mélanie C.
Rating: 2 out of 5
following a purchase from 03/12/2024
The star is poorly sewn.... I expected better in terms of quality given the price....
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Response from Chapellerie Traclet
Hello
We apologize if there is an issue.
Please send us a photo at [email protected]
Best regards
Traclet Sébastien
C
Chloé I.
Rating: 2 out of 5
following a purchase from 01/12/2024
Hello,
The chapka received is not what it seems to be in the description on your site....
I sent an email to customer service, I am waiting for your response.
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Response from Chapellerie Traclet
Hello
We apologize if we made a mistake.
Please send us a photo at [email protected]
Indeed, we cannot find your message.
Remaining at your disposal
Best regards
Traclet Sébastien
B
Bruno C.
Rating: 2 out of 5
following a purchase from 01/12/2024
Fast shipping but I still haven't received the order
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Response from Chapellerie Traclet
Hello
A complaint has been made so that the post can give you information about your delivery.
Best regards
Traclet Sébastien
A
Anne J.
Rating: 2 out of 5
following a purchase from 30/11/2024
Not at all candy pink, rather raspberry
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Response from Chapellerie Traclet
Hello,
We apologize if we made a mistake.
Please send us a photo at [email protected]
To verify which model you received
Remaining at your disposal
Best regards
Traclet Sébastien
J
Jean-Paul L.
Rating: 2 out of 5
following a purchase from 19/11/2024
Very low quality leather, no finishing (gallon not attached to the back
Product returned
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Response from Chapellerie Traclet
Hello
We have several qualities in Australian leather hats.
Its gallon is of course not fixed on this model because it is interchangeable.
Here is an example of a better quality leather hat
https://www.chapellerie-traclet.com/fr/chapeau-homme/5054-chapeau-australien-oil-marron-jacaru.html?mot_tcid=e9a77eaf-122d-4790-af99-f3f0fc5870fe#/couleur-marron/taille-s_54_55_cm
Best regards
Traclet Sébastien
R
Rene S.
Rating: 2 out of 5
following a purchase from 21/10/2024
Good for the products
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Response from Chapellerie Traclet
Hello
Thank you for your rating and comment, what issue did you encounter?
Best regards
Traclet Sébastien
G
Guillaume C.
Rating: 2 out of 5
following a purchase from 01/10/2024
Price far too high for a very basic cap quality. Return costs at our expense, for changing a size for example, while the price initially paid is ultimately very high. Late delivery. I do not recommend.
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Response from Chapellerie Traclet
Hello
The work cap is as indicated a cap for work and therefore a simple cap that we sell to personnel driving steam locomotives.
We are one of the last to manufacture this type of cap made in Europe.
Please let us know the type of finishing you want to see if we already have this finishing.
Remaining at your disposal
Best regards
Traclet Sébastien
J
Joëlle S.
Rating: 2 out of 5
following a purchase from 18/10/2024
The photo on the site suggests a white and gray fur but that is not the case.
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Daniel P.
Rating: 2 out of 5
following a purchase from 13/10/2024
Product not compliant. Inner band of the Egean cap announced as being leather while it is canvas on the received model.
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Response from Chapellerie Traclet
Hello
We apologize for this description error on the last received, we forgot to change the description. We expect a delivery in 3-4 weeks
We can change it for you.
Remaining at your disposal
Best regards
Traclet Sébastien
E
Eva N.
Rating: 2 out of 5
following a purchase from 04/10/2024
No too small for size 59/61 FROM 59 yes but 60 or 61 certainly not
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Response from Chapellerie Traclet
Hello
In case it is a bit tight, it is possible to enlarge it a bit by stretching it.
Otherwise, we can enlarge it a bit before sending.
Remaining at your disposal
Best regards
Traclet Sébastien
F
Francis M.
Rating: 2 out of 5
following a purchase from 08/09/2024
Yes, only 2 stars, because the choice is too limited.
Indeed, every time I visit the site, I can rarely find the model of my choice.
Again this time, I had to take a default color.
Regards.
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Response from Chapellerie Traclet
Hello
In this case, please let us know the references you want or photos of models you cannot find so we can see if we can do it.
Indeed, we also make hats on order from photos or old references.
Remaining at your disposal
Best regards
Traclet Sébastien
R
Ruffini V.
Rating: 2 out of 5
following a purchase from 02/09/2024
I ordered because it was stated delivery within 72 hours... this did not happen.... they attempted a delivery on September 11 ... I was absent ... but I had written in the notes another address that they did not take into consideration. In the email, they wrote to me where I could go to pick up the package but I have not yet received any news.. I believe that the site has published untrue information and for this reason, I will request a refund.
..
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Response from Chapellerie Traclet
Good morning
we indicated on the delivery address: vittoria ruffini
Rossetti,15
Via dottor Luigi Rossetti, 17
10073 Cirie
Torino
Italy
3341026613
Additionally, we manually wrote as requested
At the store Cuor di Crai
Via Dr Luigi Rossetti 17 Ciriè .10073TB
What did we forget?
remaining at your disposal
Sincerely
Traclet
D
David C.
Rating: 2 out of 5
following a purchase from 16/08/2024
Excessively high customs fees
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Response from Chapellerie Traclet
Hello
when purchasing outside the EU, the French VAT of 20% is exempt but you will have to pay import taxes for Switzerland. These fees are inherent to each country.
Otherwise, we can also deliver to France by remaining post or relay point so that you only pay VAT in France without shipping costs to Switzerland and import taxes.
remaining at your disposal
best regards
Traclet sebastien
S
Serge G.
Rating: 2 out of 5
following a purchase from 09/08/2024
Errors in your services I ordered size 62 and received size 56
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Response from Chapellerie Traclet
Hello
according to the invoice and the order confirmation we received, the order was for the following hat:
T1 Bucket Hat Natural - Tilley - Size: 56 cm
Reference number: THE ICON T1 NATURAL
85.00 €
Therefore, the error does not come from us as the invoice and the order confirmation that was sent to you by email within a minute of your order; it clearly indicates a size 56 CM.
It is of course possible to change the size if this is not the one you want.
remaining at your disposal
best regards
Traclet Sébastien
F
Francis P.
Rating: 2 out of 5
following a purchase from 12/08/2024
Very good
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Response from Chapellerie Traclet
Hello,
thank you for taking the time to leave a comment.
What is the issue encountered?
best regards
Traclet sebastien
C
Christophe P.
Rating: 2 out of 5
following a purchase from 04/06/2024
The hat is great, but ..... delivery time not respected because out of stock (which I can understand), however no email to notify of this shortage, no alert, if we do not return to the site to check the tracking we know nothing. What is the point of forcing people to create an account in this case. Anyway, an effort on communication would be great!!!
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Response from Chapellerie Traclet
Hello
please excuse us if the information was not clear.
According to our server, an email was indeed sent on the day of your order stating that the hat was being restocked and in this case, the delivery time should have been indicated when choosing the size.
Shipped Armada Levell 08/08/2024 18:01:18
Awaiting restock 04/06/2024 19:21:47
Payment made 04/06/2024 19:21:46
We will see with the IT department how to make this information about delivery times even easier.
remaining at your disposal
best regards
Traclet Sebastien
G
G G.
Rating: 2 out of 5
following a purchase from 18/05/2024
Two and a half months between the order and delivery, that's a bit long (without being informed of the delay). On the other hand, the payment for the order is immediate...
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay for the cap in size 64 cm.
Our workshop has had a delay in its manufacturing.
We hope that the cap in your head size will give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
S
Samy B.
Rating: 2 out of 5
following a purchase from 22/07/2024
Respect the delivery times
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Response from Chapellerie Traclet
Hello
As indicated when ordering, the Alat beret in size 56 had a delay of 1-2 weeks.
The beret was ordered on July 22 and delivered to you on July 27.
We are sorry but the indicated delay is indeed respected.
remaining at your disposal
best regards
Traclet sebastien
T
Thierry R.
Rating: 2 out of 5
following a purchase from 22/07/2024
I do not like at all the wide cotton chin strap that I received. It is way too wide and unesthetic. I ordered instead a round lace in nylon paracord from Crazylace.
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Response from Chapellerie Traclet
Hello
The chin strap mounted on all Tilley hats since their creation in the 80s.
If this one does not suit you, we also offer other models.
We are of course at your disposal to offer you others.
Remaining at your disposal
Best regards
Traclet Sébastien
E
Emmanuelle D.
Rating: 2 out of 5
following a purchase from 03/07/2024
I am not satisfied with the quality of one of the hats, and given the delivery delay issues (10 days in colissimo!), I will try to redo the seams myself.
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Response from Chapellerie Traclet
Hello
Please excuse us for this colissimo delay independent of our will.
What is the issue encountered with the straw hat?
You can send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
J
Jean-Pierre D.
Rating: 2 out of 5
following a purchase from 30/06/2024
I ordered and paid for two suspenders, but I only received one!
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We will proceed to send the missing suspender on Monday.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2024
Delivery too long
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Response from Chapellerie Traclet
Hello
we are sorry if you did not receive our first shipment 6C18899877764
even though the post stated that the package was indeed delivered correctly.
A second shipment has been made https://www.laposte.fr/outils/suivre-vos-envois?code=6C18930094839
we hope that this one will satisfy you.
A complaint for theft has been made for the first shipment.
remaining at your disposal
best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/04/2024
2 and a half months of waiting!!! Much, much too long.
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay, for a cap in size 64 cm our manufacturer had a delay in making it. We hope, however, that its quality and its quite exceptional size will quickly make you forget this delay.
remaining at your disposal
best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/06/2024
Hello
CAP ORDERED IN SIZE 58 DELIVERED IN SIZE 60
THEREFORE OBLIGATION TO RETURN IT
SHIPPING COSTS TO AND FROM FOR ME
IF THERE IS NO MORE SIZE 58 (WHICH I FEAR AND WHICH WOULD EXPLAIN THE DELIVERY IN 60) I WOULD HAVE SPENT SHIPPING FOR NO PURCHASE!
SLOW DOWN!
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Response from Chapellerie Traclet
Hello
please excuse us if we made a size error.
Please send us a photo of the received size with the order reference and we will proceed to send the correct size with a return label.
remaining at your disposal
best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/06/2024
The delivery was quick, but the post office messed everything up. I am not very satisfied with the ordered hat, it is extremely stiff, no comfort. Yet I did not buy a low-end model...
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Response from Chapellerie Traclet
Hello, please excuse us for this inconvenience with the post office. Regarding the stiffness of the hat at Brixton with 8-9 cm brims, the felt is stiffened to hold; otherwise, the brims would be like a wide-brimmed hat and would not hold. If you want to make it softer, you can steam it to remove some stiffness. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/05/2024
The specified name for the delivery address was not respected; fortunately, the person had a proxy and was able to pick up the package at the post office. When ordering, in the comments section, I added that it was a birthday gift for my mother; the irony is that it is the text I wrote for your information that was printed and included in the package. Finally, ordering from a store dedicated to hat making, we expect packaging other than the polluting and impersonal plastic. In short, I see no difference between ordering from you (by choice) or ordering from Amazon where, in the end, I would not have paid shipping fees or had an error regarding the recipient's name.
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Response from Chapellerie Traclet
Hello, we had an address that was below; we did not have any information about another name except that it was for a birthday, but in this case, the name should have been noted directly in the name and surname section for the delivery address. Prisca Groisy, POST OFFICE MONTRICHARD, 58 RUE DE TOURS, 41400 MONTRICHARD VAL DE CHER, France (excluding Dom Tom). For this type of bob at 18 euros, we do not have special packaging apart from our classic packaging. Please excuse us if we forgot to include a note in the package; normally, we add a business card indicating that it is a gift. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/04/2024
Item supposedly available in 15 days, it was for a gift. Result delivered a month after the order. Obviously, I could not give it in time.
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Response from Chapellerie Traclet
Hello, please excuse us for this delay. With the bridges in May, our workshop has had delays in production. We hope that the cap will provide complete satisfaction. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2024
The material and design of the hat seem qualitative; however, I ordered a hat in size M, and the one I received corresponds more to a size L after measuring on my part (despite the fact that it is labeled M). I have therefore contacted the site to have it replaced; I have been without a response for several days, and I hope this comment will attract the attention of the staff managing after-sales service...
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Response from Chapellerie Traclet
Hello, we will resend you the email we sent on May 28. If there is a size issue, it is of course possible to exchange it for the smaller size. The link will also be sent to you by email; otherwise, here it is below: https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/05/2024
Hello, I receive many emails, but that's all. No hat and no refund for the hat I returned several days ago. THIS IS A VERY POOR AFFAIR IF YOU WANT MY OPINION;
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Response from Chapellerie Traclet
Hello, there must be a mistake because the package is still at your pickup point. It has not been picked up. You have until June 1 to retrieve it: https://www.laposte.fr/outils/suivre-vos-envois?code=6A36586918996. You must therefore have made an order error. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/05/2024
Ordered a specific model of hat that I had liked in the past, very happy to see it back in stock. The hat is not the same. The cut and materials have changed (not the same velvet, nor the same color, and the inner lining is now very cheap). I would have liked these changes in the model to be specified on the site.
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Response from Chapellerie Traclet
Hello, please excuse us if there has been an internal change. Please provide us with the reference of your previous order so we can verify the model received before, as we cannot find any previous order with your account. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2024
My order does not match my needs; I made a mistake in size. You ask me to return the package, but for that, I need to go to the post office, and I can no longer travel that distance because I no longer drive due to two strokes; what to do?
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Response from Chapellerie Traclet
Hello, we are sorry that this does not suit you. However, for the return, you can do it from your home without having to travel for several months. Indeed, you just need to go through the post office's website to create a Colissimo and get a Colissimo label so that your postman can pick up the package from your mailbox. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/03/2024
Too big, not the right size to return.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. Please send us a photo of the item to [email protected], and we will proceed with the exchange for the ordered size. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/02/2024
Delivery date??? No communication.
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Response from Chapellerie Traclet
Hello, please excuse us for this delivery delay. Normally, we have sent a tracking email indicating the shipping date. We hope that the hats will provide you with complete satisfaction. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/04/2024
Disappointed with the received product. The fabric material and the photo show a patch that was not present at delivery.
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Response from Chapellerie Traclet
Hello, please send us a photo of the received item to [email protected] so we can send you the correct product if we made a mistake. We apologize for this; this error will be corrected. Remaining at your disposal. Best regards, Traclet Sebastien
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