Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The photo on your site is not representative of the actual color. I wanted a light beige as represented in the photo and I received a camel beige. I wrote to you in this sense. For the brown, no problem there.
Translated reviews
Response from Chapellerie Traclet
Hello, please send us a photo at [email protected]. We will be able to verify the model sent. Remaining at your disposal. Best regards, Traclet Sebastien.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/01/2023
The size M 56-57 that I usually take is too small.
Translated reviews
Response from Chapellerie Traclet
Hello, it is of course possible to exchange it if it is too small. What we notice in our hat shop in Roanne is that this cap tends to run large compared to a cap made in France or Italy. You should check which cap you are comparing the size with. Remaining at your disposal. Best regards, Traclet Sebastien.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/12/2022
An order of 2 items without communication. We wait, we wait, and one day we notice that the product is out of stock. We contact them because they do not keep you informed, no! The items arrive... Finally, there is only one product out of the 2, and still no communication. We call. "Oh oops, I will check". Another item out of stock. Damn, when I ordered everything was available though. Refund made without offering another solution beforehand, 24 hours before Christmas, great, it was a gift obviously. A proposal arrives, a similar item but more expensive and express shipping costs waived. Well, thank goodness, I paid shipping costs on my initial order with 2 items and I only received one! In short, no commercial gesture, I do not recommend even if, once everything received and everything offered, the person is delighted!
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us if we had a communication issue. The information about one of the out-of-stock issues was indicated during the order as well as by email. Shipped: Armada Levell 19/12/2022 18:02:17. Awaiting restocking: 08/12/2022 10:28:37. Payment accepted: 08/12/2022 10:28:37. Following your message, we proposed a similar model in stock and we covered the express shipping cost of 12 euros. We are sorry that this could not satisfy you; fortunately, the person who received the items was satisfied. Again, sorry for this inconvenience. If we could have delivered the out-of-stock product, we would have done so gladly, but we could no longer receive it quickly. Best wishes for 2023; Remaining at your disposal. Best regards, Traclet Sebastien.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2022
Does not know where my package is.
Translated reviews
Response from Chapellerie Traclet
Hello, here is the colissimo tracking: https://www.laposte.fr/outils/suivre-vos-envois?code=6M18642852512. A complaint for the delay will be made tomorrow morning. Remaining at your disposal. Best regards, Traclet Sebastien.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2022
It is noted "made in Europe" on the site, but it is "made in RPC", that is to say made in China, and this is an important criterion for me...
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us in this case, as we have two similar models.
Thank you for sending us a photo of the received model at [email protected]
so we can proceed to send the correct model.
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/12/2022
Received hat stained (stain removed with water) + a broken seam.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience. Thank you for sending us a photo of the issues encountered with the hat at [email protected]
so we can proceed with a commercial discount.
remaining at your disposal.
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2022
The cap is too small .. I need a 57 instead of a 56. And I can't reach anyone..??
Translated reviews
Response from Chapellerie Traclet
Hello
It is certainly possible to make an exchange, here is the procedure to do it directly on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Otherwise, we can be reached at 0477714058.
There is an answering machine if we are already with clients.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2022
Hello,
For this type of product, I expected French manufacturing.
Disappointed for a beret: expensive for 'made in Taiwan'.
Translated reviews
Response from Chapellerie Traclet
Hello
We are also disappointed with this comment.
Indeed, the information is clearly stated on the product sheet of this Kangol cap that it is made in Taiwan.
https://www.chapellerie-traclet.com/fr/kangol/213-caquette-wool-504-camel-kangol.html
If you want a cap made in France, we also have some, here is the link on our site
https://www.chapellerie-traclet.com/fr/casquette/16497-casquette-beret-laine-pau-camel-laulhere.html
It is certainly possible to exchange it if you want a cap made in France.
remaining at your disposal
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/10/2022
The website is quite average but some hats are very very beautiful
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your message, can you tell us what you mean by a quite average website? What can we improve to make the site better?
remaining at your disposal
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/10/2022
There are not enough photos with the hat on real heads and not just one person. I know it's work!!
Translated reviews
Response from Chapellerie Traclet
Hello
Yes, we are looking into being able to show each hat or cap worn.
If you need a worn photo at the moment, it is possible. For that, please let us know the reference(s) you would like so we can take the photos.
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/11/2022
Fast delivery! Products conform but really large compared to the size indicated, be careful! Return of the product for me..
Translated reviews
Response from Chapellerie Traclet
Hello
The Mr. Mitchell Duckbill Cap Navy Blue- Barts has an adjustment system at the back under the large inner grain that allows it to fit well on a head size of 56 if it is a bit large.
Were you able to adjust it?
remaining at your disposal
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/10/2022
I ordered 2 identical beanies in 2 different colors, I received 2 different beanies, one of which does not satisfy me.
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us if we made a model error.
Thank you for sending us a photo at [email protected]
so we can send you the correct model in the wrong color.
remaining at your disposal.
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/10/2022
Hat way too big
Translated reviews
Response from Chapellerie Traclet
Hello
in case the hat does not fit, it is certainly possible to exchange it.
remaining at your disposal.
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
error on the merchandise sent
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
Thank you for sending us a photo of the received item at [email protected]
so we can proceed with the correction.
remaining at your disposal
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
Hello.
Beanie, damaged, upon opening the package, moreover does not correspond to the display, very disappointed. I have returned the package (order number 273905) to the address TRACET impasse bardin 42300 ROANNE, with tracking. I would like a refund; Best regards.
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us if you encountered an issue.
It would have been much simpler to send us a photo of the received beanie indicating the problem encountered and we would have done what was necessary to send you back the beanie. Our email is [email protected]
Upon receipt, we will keep you informed.
Remaining at your disposal
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/10/2022
First order good nothing to say. 2nd beret too tight light blue instead of navy blue. 3rd order Night beanie useless zero
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your comment.
For the cotton beret, the ordered beret was in blue, if you want it in navy color it is certainly possible to exchange it for a darker color.
Regarding the night beanie, what is the issue?
Indeed, we have been selling it for a long time and we are trying to improve it if feasible.
Thank you for your feedback.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/09/2022
my opinion has already been given on the product
Translated reviews
Response from Chapellerie Traclet
Hello
thank you for your message, it is unfortunate to have such feedback. If the product does not suit you, it is certainly possible to return it. We have 3 photos showing the product, from our side at no time did we indicate that it was sewn or glued because for the garnishes to be on the beret the simplest is to glue them since we do not have these garnishes with a button to sew them.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/08/2022
Hello team, in fact I find that the delivery was too long, I received my order a month and a week after placing the order!!!
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2022
Impact on the Stetson hat which is deformed, it's tiring, I had to reshape the hat. Problem in the packaging or in the delivery. Nothing to report on the tricorne.
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us for this inconvenience. Can you send us a photo of the issue encountered? An email with a discount for a future order will be sent to you. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/08/2022
Hat that you will find on AliExpress, at half the price.
Translated reviews
Response from Chapellerie Traclet
Hello, sorry, according to your order it is a children's cap and not a hat. This cap is indeed as indicated made in China. However, unless mistaken, our cap is not sold on AliExpress. It is a cap made for a brand and is not resold on this marketplace. If this model does not suit you, it is of course possible to change it for another product or a refund. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/08/2022
Not satisfied with the order.
Translated reviews
Response from Chapellerie Traclet
Hello, if one of the two caps does not suit you, it is of course possible to change it or return it. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/08/2022
I had given 5 to my previous order because it was impeccable, now 2 (Bad). It's far from being the case for this one. My partner's hat costing over 100€ arrived with numerous defects, several threads had to be properly adjusted as well as pieces of straw.
Translated reviews
Response from Chapellerie Traclet
Hello, we have taken your message into account. As we have indicated since 1995 that we sell online for any issues, please send us an email with a photo of the problem with the hat along with an explanation of the issue, and we will try to find a solution. No one is perfect, but we always strive to satisfy everyone in good faith. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/07/2022
The photo and description of the hat on the website do not correspond at all to the delivered merchandise.
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. Please send us a photo to [email protected]. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2022
Delay on the order, without explanation. No information on the shipment.
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us for this delivery delay, the straw hat took longer to manufacture. Normally, an email regarding the manufacturing delay was sent as well as the day of the order's shipment. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2022
Order without issue but despite measuring the head circumference at 56, the size of the delivered hat is unfortunately too small. I use it because I have no choice due to leaving for vacation, but the Large model seems unsuitable. Given the price, I admit my disappointment. My forehead is marked after wearing it even for a few minutes. Disappointing.
Translated reviews
Response from Chapellerie Traclet
Hello, there is definitely an issue, size L corresponds to a head circumference of 58/59 cm. Did you follow our size guide to measure your head circumference? https://www.chapellerie-traclet.com/fr/content/6-mesurer-sa-taille-de-chapeau-casquette-tour-de-tete. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/06/2022
The French colonial helmet in large size is much smaller than expected. I bought this colonial helmet which is described as adjustable for sizes 60-64. My head measures 61.5 cm, but even in its widest position, it is too tight for me. To end on a positive note: the hat was delivered quickly.
Translated reviews
Response from Chapellerie Traclet
Hello, for this model, normally the indicated size is BH and fits well for sizes 60-64 cm. What is the size indicated inside? Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/04/2022
See our exchanges by email.
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us for this manufacturing delay. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2022
Only 1 item out of 2 corresponds to what I ordered.
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us if we made a model error. What is the reference that has an issue and what model did you receive? Can you send us a photo of the model to [email protected]? Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2022
The order tracking is non-existent.
Translated reviews
Response from Chapellerie Traclet
Hello, thank you for your message. Please let us know the missing information for tracking. Indeed, here is the tracking of our various messages indicating the tracking of your order until its shipment. More than 4 messages have been sent ranging from payment confirmation, delays to shipping with the Colissimo tracking (see below). Remaining at your disposal to understand the shortcomings in tracking. Best regards, Traclet Sebastien. Shipped, Shipped, Armada Levell, 25/05/2022 18:00:47, Waiting for restocking, 25/05/2022 18:00:46, Waiting for restocking, 11/05/2022 18:55:07, Payment accepted, 11/05/2022 18:55:07
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2022
Upon taking it out of the padded envelope, the product looks more like a cloth for cleaning the car than a hat to wear on the head... does not correspond to the representation on the Traclet site... at 45 euros, it's expensive.
Translated reviews
Response from Chapellerie Traclet
Hello, as shown in the photos of the bucket hat, the bucket is not a stretched fabric but more flexible since this bucket is not a hat that holds like the organic bucket reference 11530. https://www.chapellerie-traclet.com/fr/bob-chapeau-bucket-hat/11530-bob-organic-anti-uv.html. Remaining at your disposal to find a headgear that suits you better. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2022
the color of the cap does not match the color in the photo
Translated reviews
Response from Chapellerie Traclet
hello
what is the color you received?
the cap is in beige color, this photo is the one proposed by our supplier.
If this one does not suit, please indicate the color or shade you see so we can see if we can make the corrections to the army beige cap at 10 euros.
remaining at your disposal
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/03/2022
Too long delivery wait
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delay, our manufacturer has had delays in the supply of raw materials which has caused delays in the delivery of our summer items.
We hope the hat meets your satisfaction
Sincerely
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/03/2022
Order placed 1 month wait announced received 3 months later
After several email and phone reminders
Abusive sales service
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay.
We had delays in obtaining the felt bell from our manufacturer and this pushed back production.
We hope the hat meets your satisfaction
Sincerely
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/05/2022
The return part does not work at all, it needs to be completely reviewed
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your comment.
Currently, returns can be made either directly on our site or on plain paper.
With a return by post.
What are your expectations?
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/02/2022
the first model did not quite meet my expectations. There is a rod that stiffens the chapka too much. I kept it anyway. The second model was being restocked. But when it was available again, I had to claim it to receive it.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/03/2022
nothing to say
Translated reviews
Response from Chapellerie Traclet
hello
can you tell us the reasons for this rating of 2 out of 5 for this Stetson hat with a 50% discount?
remaining at your disposal
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/03/2022
Cap ordered on the Traclet site. The visor is thick, which is good, but the fabric is really very thin and the color does not match what is displayed on a computer (I checked it on 3 different computers in total!)
Translated reviews
Response from Chapellerie Traclet
Hello
For the visor, it is normal that it is thick because it is made of plastic. We also have caps with soft and foldable visors.
As for the color, what color do you see?
From our side, the color is indeed taupe, we have been selling it for many years and we have not had any issues with the color.
Remaining at your disposal
Sincerely
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2022
Disappointed with the product
Translated reviews
Response from Chapellerie Traclet
hello
thank you for your message, can you tell us more about the issue encountered with this model. Do you find the cap unsuitable, size issue, fabric issue?
remaining at your disposal
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2022
expensive for a light beanie, not very warm for a sailor's beanie
Translated reviews
Response from Chapellerie Traclet
hello
this beanie model is a short acrylic model made in France. We also offer the same model in wool made in France. Otherwise, we also have models in fleece, cashmere, as well as waterproof models. It is of course possible to change it if it does not suit.
Sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2022
Difficulty in completing the order on the site, likely to discourage the customer. Navigation difficulties
Translated reviews
Response from Chapellerie Traclet
hello
thank you for your comment, what issues did you encounter in finalizing the order?
Where are the issues located?
sincerely
Traclet sebastien
We use cookies for audience measurement and improving user experience.
English 
Français