Customers consistently praise the store for reliable, on-time delivery and careful packaging that protects items during transit, with many mentions of fast shipping and well-presented arrivals. Product quality is a clear strength, with descriptions noting accurate representation, good finishes, and items matching what was ordered, including well-made caps and suitable sizes. The store’s customer service and overall reliability are highlighted through responsive contact, helpful assistance, and repeat positive experiences, with several buyers planning to return or recommend the site to friends. Overall, the experience is described as smooth and dependable, with multiple reviews emphasizing prompt delivery, order accuracy, and supportive staff.
I have been waiting for three days for a response from the seller because my hat is too big and I would like to return it.
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Response from Chapellerie Traclet
Hello, we have already sent you three emails to your address. Thank you for returning it in its packaging with the order reference and the new size you wish or what you want upon return. Our address: Chapellerie Traclet 14 impasse bardin 42300 Roanne. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/12/2021
Colissimo delivery announced on Tuesday arrived on Thursday!
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Response from Chapellerie Traclet
Hello, the order was placed on Monday, December 27, and it was shipped the same day. The normal delivery time with Colissimo is 2-3 days. So delivery on Wednesday or Thursday depending on the volume of delivery. We apologize for this delay beyond our control, especially during a period when the Covid epidemic is significant. Happy New Year 2022. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2021
The product received does not match the description on your site or the label on the packing list. The Hatteras Louvain old cotton cap received does not have ear flaps.
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Response from Chapellerie Traclet
Hello, we apologize for this error. Please send us a photo of the cap received by email and we will proceed with the exchange for the correct cap. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2021
-1 ⭐ mention on site and on article -1 ⭐ Traclet label stuck on the article -1 ⭐ no size on the article
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Response from Chapellerie Traclet
Hello, we apologize if we made a mistake. Please send us a photo of the model received at [email protected] and we will proceed with its exchange. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2021
Delivery on time but not the right product! Indeed, I ordered a sand-colored miki and received it in anthracite. Being for a Christmas gift, there is no time to return it...
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Response from Chapellerie Traclet
Hello, there must be an issue with the order because order 254109 concerns a Saint Nazaire miki wool hat - Color: Anthracite - Size: One size. The color we received on our site is indeed anthracite as indicated on your invoice. Please let us know if your invoice is indeed for the sand color because for us the order is for an anthracite color. It is of course possible to change the color if it does not suit you. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2021
I have received my order before Christmas, thank you. I just have one disappointment regarding the lack of information about the French and artisanal manufacturing of the hat. I thought it would be more valued with, for example, a note attached to the order, explaining that it is a French product, in which city it was made, the name of the artisan. Or otherwise a logo, a label 'made in France'. I therefore feel like it is a scam...
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Response from Chapellerie Traclet
Hello, thank you for your comment, the product sheet clearly states that this product is indeed made in France. Here is the link on our site: https://www.chapellerie-traclet.com/fr/chapeaux-de-paille/11638-capeline-femme-en-paille-canina-traclet.html. Regarding the labeling, normally this hat has a Traclet logo that is associated with the size and its composition. These elements are glued to the bottom of the hat's crown. If there is nothing on it, it must have come off during transport. Remaining at your disposal and wishing you a Merry Christmas. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2021
Of course, all of this is correct but see the added comment.
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Response from Chapellerie Traclet
Hello, thank you for your comment but we do not have information on what is wrong. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2021
I have already given my opinion several times on the ordered item, a very average quality. Too bad because the hat is beautiful.
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Response from Chapellerie Traclet
Hello, thank you for your comment, it is of course possible to change the beret if it does not suit you. Remaining at your disposal. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2021
Usually satisfied. For my last order (I am a loyal customer), I am unhappy. A part of the product (but which gives all the charm to the hat) does not match the photos of the article. The response from customer service: it's the manufacturer's fault, figure it out yourself...
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Response from Chapellerie Traclet
Hello, thank you for your message, I am sorry if due to lack of time I could not respond to you Friday afternoon. I did not at any time tell you to figure it out. Today, Sunday, I will take the time to answer your question. For the cord, you need to pass the end that is too long through the part that remains around the crown. If there is a problem, we can make one to your size to satisfy you as best as possible. During this Christmas and COVID period, we are doing our best to respond as quickly as possible. Thank you for your understanding. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/11/2021
Hat too big, the size does not match my head circumference.
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Response from Chapellerie Traclet
Hello, it is of course possible to return the item for another size. Please let us know when you return it. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/11/2021
The site does not work well. After placing an order, I received a message informing me of a stock shortage, I ask about the delay, same automatic response about the stock shortage, the next day I received the package.
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Response from Chapellerie Traclet
Hello, thank you for your message. The order was placed on 12/11/21 with a product that had a delay of 2-3 weeks as indicated when choosing the size on the site. Then, the bob was shipped on 17/11/21 because we finished it in production; that is why on the day of your email, a tracking email was sent to you. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/11/2021
First hike, the tip of the stick has already detached, a bit disappointed with the product...
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Response from Chapellerie Traclet
Hello, we apologize if you encountered issues. Were you able to reattach it or would you like us to intervene? Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/10/2021
Very beautiful product, however be careful if returning, it is at your expense and delivery costs are not refunded. Too bad.
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Response from Chapellerie Traclet
Hello
thank you for your message, yes the shipping costs remain at your expense for the return and we take care of the reshipment.
As indicated on our site, we have the PayPal system that covers return shipping costs, so you do not pay for the return of the products.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2021
The product is not what I expected, the color rendering is misleading.
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Response from Chapellerie Traclet
Hello
Please excuse us if the photo is not of good enough quality.
What color did you receive?
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2021
Easy to order, I received my package quite quickly. However, I do not like the cap I received at all because it was not highlighted on the site, it is very difficult to see the white visor of this cap which makes it horrible (sorry). I will request a refund.
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Response from Chapellerie Traclet
Hello
Thank you for your message.
This specific feature of the visor is indeed highlighted by a single photo showing its visor that advances with its beige color.
It is certainly possible to return it for a refund if you do not like it.
Remaining at your disposal to exchange before proceeding.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/10/2021
I did not receive the ordered item. Impossible to return it as it was a gift given on the same day and I had to make do with it.
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Response from Chapellerie Traclet
Hello
we have received your photo.
Yes, the cap is indeed of similar shape and quality, the linen is natural and the one received does not have the small speckled aspect.
Regarding the price of the cap at 29 euros, we have just sent you a proposal with a 5 euro discount for this inconvenience.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/10/2021
Color error in the shipment
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake on the color of one of the two scarves.
Can you send us a photo of the model received so we can see if we can change it for you?
Our email is [email protected]
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2021
False description on the site. Hat that was supposed to have a lining inside (hence my choice for this cap) but ultimately did not have one... no gesture from the manager in the face of their mistake... (and an email with lots of spelling mistakes!).
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Response from Chapellerie Traclet
Hello
as indicated by email, yes we made a mistake in the description, we indicated a polyester cap while it is the gros grain inside. We proposed an exchange with a cap that has a lining. It is true that I make spelling mistakes, I am not perfect but I try to respond to you as best as I can by finding a solution which was in this case an exchange of model since you wanted a cap with a lining.
Remaining at your disposal to exchange and find a solution.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/08/2021
For my first order a bit disappointed the package was open even the delivery person asked me what was in the box.
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Response from Chapellerie Traclet
Hello
Thank you for your message, we will make a complaint to the post office. Indeed, the package is sealed so that it is not opened. If it was opened during transport, that is not normal.
Please excuse us for this inconvenience independent of our will.
Remaining at your disposal.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2021
When I placed the order I was supposed to be delivered in 72 hours but after 72 hours the package was not even made and even less given to the carrier. I had to pay 6 euros to have my order on time so you understand my dissatisfaction ???????
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay, we had a problem with the bank's payment confirmation. The order was placed on August 8, 2021, and the payment confirmation was made on August 13, which is also the day the order was sent.
Please excuse us for this inconvenience.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/06/2021
Beautiful Bachis that did not arrive for our Digne corsi lavender contract
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Response from Chapellerie Traclet
Hello
thank you for your comment, please excuse us for this delay but the time it took us to manufacture them in the desired sizes without the text part took a bit longer than expected.
We hope that the bachis will give you complete satisfaction.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/07/2021
I am happy with the hat, but disappointed with the final invoice with the fees that customs charged me. 22.50 CHF or about 20 euros. I will not buy anything in France again.
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Response from Chapellerie Traclet
Hello
Yes, it is normal that you paid customs fees. Indeed, VAT in France is 20%, but you do not pay it since you pay the tax of your country. It is therefore normal that you pay these customs fees since VAT is not paid in France.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/06/2021
The site is very well done, however when you order you are given a delivery time of 3 weeks and I waited 1 month and a half to be delivered (after having called and complained, coincidentally the same day my order was shipped!).
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Response from Chapellerie Traclet
Hello
Please excuse us for this delay, currently Tilley has delays in its production of Tilley wanderer. We had arrivals the week of your call; that is why it was shipped the day of your order.
We hope that the Tilley hat will satisfy you.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/07/2021
I expected to receive my hat in a box to keep it in good condition, but I simply received it in a packaging box, so I have to find a way to store it while keeping its shape... I am very disappointed..:(
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Response from Chapellerie Traclet
Hello,
The Flechet brand does not offer a hat box for its models.
However, we offer hat boxes for storage.
The cartons are necessary for transport so that you can receive them in good condition and in good shape, which is the most important.
Then if you want a hat box for storage, we have them but it is a different service. Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/06/2021
Delay far too long, ordered 14/06 delivered 16/07, without any email indicating the delay
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Response from Chapellerie Traclet
Hello
please excuse us for this delay, our manufacturing workshop had a delay in its production and we had to extend the delivery time.
We hope that the hat will give you complete satisfaction.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2021
Long delays, items in stock on order and out of stock after purchase, hence the one-month wait for delivery?
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Response from Chapellerie Traclet
Hello, the information about the delivery time was clearly noted when choosing the size, and the information was also notified by email. Waiting for restocking 30/05/2021 20:53:33 Waiting for payment by check 30/05/2021 20:53:33 Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/06/2021
Usually no issues, this time the JUSTIN MOORE straw hat received in black is all ripped on the left side and thus shows the white straw, it's milk it's a hat for 130 euros
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Response from Chapellerie Traclet
Hello, we apologize for this issue. Please send us a photo at [email protected] so we can see if we can proceed with its exchange if we still have the model in stock in your head size. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/06/2021
I ordered a Tilley hat, I paid for express delivery with TNT, to receive the package the day after shipping as indicated. The item was shipped on June 25. On June 29, having still received nothing, I called. I was sent an email saying that the item had indeed been shipped. I was finally delivered on July 1. The logistics really leaves much to be desired.
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Response from Chapellerie Traclet
Hello, as indicated when ordering, the delivery time for the ordered size was 2 weeks https://www.chapellerie-traclet.com/fr/chapeau-tilley/4803-le-chapeau-ltm5-airflo-naturel.html#/8-taille-55_cm the order was placed on 20/06/2021 It was delivered to you on 01/07/2021, which is within the 2 weeks as indicated when ordering. In the event that the TNT carrier did not deliver the next day, we made a complaint, but this information should be noted for the carrier and not our company which does not handle delivery. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/06/2021
The site states delivery in 48 hours, ordered on Friday received on Friday, for me that makes 7 days... and oh surprise that half of the order is in the package, I ordered 2 items and it's the cheaper one that arrived, I just made a complaint, I'm waiting for a response...
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Response from Chapellerie Traclet
Hello, we apologize for this delay, for the second one We refunded it because it had a defect and Stetson no longer has this model. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2021
The product does not correspond in any way to the photos
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Response from Chapellerie Traclet
Hello, we apologize if there is an error. Please send us a photo at [email protected] so we can proceed with its exchange. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/06/2021
Hello, the visor is all scratched.
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Response from Chapellerie Traclet
Hello, the visor has a protective film that needs to be removed. If there are scratches on the visor, please send us a photo at [email protected]. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/04/2021
Very long wait
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Response from Chapellerie Traclet
Hello, we apologize for this delivery delay, the manufacturing took longer than expected and we are sorry. We hope that the suspenders will fully satisfy you. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/05/2021
Delivery time much too long (several weeks). Quality/price ratio not interesting. I am not satisfied with the delivery due to the delays. Otherwise, very correct reception by the chosen distribution center.
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Response from Chapellerie Traclet
Hello, thank you for your message, as indicated when choosing the size, as well as during the order summary, the delivery time for the chosen size (57 cm) was 1-2 weeks. For the quality of the product, this model is made in Italy from a straw quality that is more than recognized. What were you expecting more to have better satisfaction? This way we could improve the product. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/05/2021
Fast delivery but poor quality product that does not match the quality of your hats.
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Response from Chapellerie Traclet
Hello, thank you for your message. Please let us know the changes in the enlargement you wish as we have been offering this model for several years and our customers are satisfied. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/05/2021
The shipping and return costs for a €10 item are too high...
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Response from Chapellerie Traclet
Hello, thank you for your message. The shipping costs for a colissimo are €4.95 for sending and we cannot reduce these shipping costs without then deteriorating the delivery. If you have another solution, we are of course listening. Remaining at your disposal for exchanges. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2021
Still not received, it's been almost 10 days
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Response from Chapellerie Traclet
Hello, we have made a complaint today to get the tracking of your package. If there is an issue, we will resend you both berets. Please excuse us for this inconvenience beyond our control. Remaining at your disposal. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/04/2021
Fast delivery but the ordered item is not the right one and my order arrived at another customer...
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Response from Chapellerie Traclet
Hello, we apologize for this error with a very similar model. We have reordered the Kangol cap for you to make the exchange. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/04/2021
Delivery of a different product than the one ordered!
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Response from Chapellerie Traclet
Hello
please excuse us for this error, we sent the ANTI UV Hat by Lofck PEYRON instead of the cap. We hope this one suits you and gives you satisfaction.
please again accept our apologies for this inconvenience.
Best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/02/2021
Delivery time is way too long and no information on this subject.
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Response from Chapellerie Traclet
Hello
please excuse us for this delay longer than the attached one by 2 weeks.
We are sorry but currently with the health conditions our manufacturers are delayed.
We hope, however, that the hat gives you satisfaction.
remaining at your disposal.
best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/03/2021
I only received 1 item out of 2 without explanation, without a letter. I called, the lady told me there was an error with the stock of the 2nd item but it had been ordered. But in my account, nothing proves that I am missing an item. I would like to receive an email confirming that an item is awaiting delivery.
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay.
As indicated by phone, we confirm that the authentic Laulh re beret in greige color is missing from the delivery.
It is awaiting delivery from Laulh re.
As soon as it arrives, we will send it to you.
Please excuse us for this inconvenience.
remaining at your disposal.
Best regards
Traclet
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