Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Delivery of a different product than the one ordered!
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Response from Chapellerie Traclet
Hello
please excuse us for this error, we sent the ANTI UV Hat by Lofck PEYRON instead of the cap. We hope this one suits you and gives you satisfaction.
please again accept our apologies for this inconvenience.
Best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/02/2021
Delivery time is way too long and no information on this subject.
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Response from Chapellerie Traclet
Hello
please excuse us for this delay longer than the attached one by 2 weeks.
We are sorry but currently with the health conditions our manufacturers are delayed.
We hope, however, that the hat gives you satisfaction.
remaining at your disposal.
best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/03/2021
I only received 1 item out of 2 without explanation, without a letter. I called, the lady told me there was an error with the stock of the 2nd item but it had been ordered. But in my account, nothing proves that I am missing an item. I would like to receive an email confirming that an item is awaiting delivery.
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay.
As indicated by phone, we confirm that the authentic Laulh re beret in greige color is missing from the delivery.
It is awaiting delivery from Laulh re.
As soon as it arrives, we will send it to you.
Please excuse us for this inconvenience.
remaining at your disposal.
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/03/2021
The return conditions are terrible, I will not order again on your site!
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Response from Chapellerie Traclet
Hello
as indicated in our sales conditions.
During an exchange, we share the shipping costs; you take care of the return to us and we take care of the reshipment.
Otherwise, if you do not want to pay the shipping costs at all, you can use the PayPal system which will cover the return to us and the shipping costs will be refunded by PayPal.
Thus, you will not have to bear the return; it will be refunded to you by PayPal.
What solution would you like in addition?
Remaining at your service.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/01/2021
To date, after a ordering error I returned the item but more than a month later no news.
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Response from Chapellerie Traclet
Hello
please excuse us for this delay, we will refund you because the person who mistakenly received your hat did not return it to us and is no longer responding to our messages even though we sent her a return label.
Please excuse us for this inconvenience.
Best regards Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/02/2021
I did not receive the right color (black instead of brown).
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Response from Chapellerie Traclet
Hello
please excuse us for this error, please send us a photo of the received chapka by email at [email protected] and we will proceed with its exchange.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/02/2021
I am disappointed with the received item because it has a weird shape that is really not nice, it has 2 bumps on the sides... if I want to exchange, I have to pay fees to return it. I had already paid shipping fees, it starts to be a lot. No commercial gesture from customer service. So be careful, be sure of yourself!
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Response from Chapellerie Traclet
Hello
we are sorry if the product does not suit you. This model has been sold for many years with a rating of 4.4 out of 5 which is still a good rating for a product at 13 euros.
As with any exchange, we share the shipping costs, you take care of the return to us and we take care of the reshipment.
On a product at 13 euros, we cover the reshipment which amounts to 4.95 euros but we cannot cover all shipping costs.
Thank you for your understanding.
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2021
marking issue
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Response from Chapellerie Traclet
Hello
yes the person made a mistake who does the marking made a mistake, a new one is being sent back.
Please excuse us for this error.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2021
for the delivery great but the cap leaves much to be desired
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Response from Chapellerie Traclet
Hello
What is the problem with the cap?
We have several qualities of caps in this model ranging from 29 euros to 70 euros.
It is possible to change it if it does not suit you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2020
-email not received before delivery.
-delay in delivery.
-order at 190 euros and not a single gift in my package (hat care). disappointed and I would even say very disappointed.
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Response from Chapellerie Traclet
Hello
As indicated during our exchanges, one of the Tilley hats had a delay because it is made in Canada and with the Covid pandemic, the hat has been delayed a lot.
We have taken your comment into account for a care product.
We can offer to send you a hat brush.
Thank you for your feedback.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/01/2021
Order received a week later, without order tracking, even though I had paid for express delivery (max 48h).
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Response from Chapellerie Traclet
Hello
Please excuse us, the order was placed Friday afternoon and it was sent out on Monday by TNT.
An email was indeed sent on Monday at 6 PM.
Following your calls this week we have made complaints.
To date we have not received any feedback from TNT.
We will keep you informed on Monday.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/01/2021
First order on this site and really disappointed. Cap ordered supposedly available within 48h. Cap received different from the one ordered, without any explanation and strangely the one actually ordered is no longer available for 3 to 4 weeks!!! So I think it was a default shipment. Otherwise, delivery of the wrong product was done within the deadlines.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/01/2021
Disappointed. Bad information on the site:
1/ engraving at 250 characters but an email asks me to limit to 20 characters!? : so I would have chosen a competitor.
2/I receive an email informing me of the shipment of my package while I receive an email afterwards asking for a modification: so my order was not processed!
I hope to be an isolated case.
Normal delivery and good protection.
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Response from Chapellerie Traclet
Hello
Yes when receiving your order, we sent you an email because there was an error.
The length of the text was over two lines in full length and it is not possible to make it that long.
We have modified the information on the length of the text.
It is not that we want to limit the text but mainly that afterwards the text is unreadable and therefore the customer is not satisfied.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2021
5 hours to finally manage to place an order at 2 AM ... NOT NORMAL!!!
Payment difficulties on your site!!!
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Response from Chapellerie Traclet
Hello,
We are sorry for this ordering issue, if you have a problem in this case please contact us by email or at 04 77 71 40 58.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/01/2021
I find the cap not compliant, way too big
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Response from Chapellerie Traclet
Hello, in this case, it is of course possible to change it for a less wide model.
This type of cap is indeed the Irish cap of the peaky type. Then, depending on the face, it can also change on oneself.
Remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2020
I placed an order on December 2. As soon as I finished, I received a first questionnaire from you. Then, after almost 3 weeks of silence, I sent an email asking what was happening since I had received nothing. In response, I was told that the package had been sent while I had no information from the postal service. A week later, still having nothing, a new email with a delivery deadline. A package arrived on Monday, January 4, with only 2 items. I asked for explanations for these items and I am still waiting for a response.
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Response from Chapellerie Traclet
hello
you received an email from avis verify because we already made a first shipment as we indicated in our emails.
A second shipment was made of the items we still had in stock. We should send you the missing items by next week.
Sorry, we were able to respond yesterday to your email of the day.
Thank you for your understanding, please excuse us for these inconveniences beyond our control due to the non-receipt of the first shipment.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2020
excellent choice but the photos are not representative of the item for example for the 3 beanies that I will unfortunately send you
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Response from Chapellerie Traclet
hello
what is the problem with the beanies?
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/12/2020
Product received and well followed. But packaging much too simple, cardboard damaged and dented everywhere. And the disappointment came upon opening. Many poorly made details (visor edge poorly cut, headband with non-sewn threads, inside of the hat different from what is indicated on the site). For a hat at 195 euros, we end up with a hat worth 45 or 60 euros. After the material and the overall product is compliant.
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Response from Chapellerie Traclet
Hello
thank you for sending us a photo of the received cardboard and a photo of the hat.
In case the cardboard is damaged, please refuse the package to avoid any issues with the post.
If it is not the right product, we will proceed with its exchange.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2020
I am disappointed because I paid for a gift package. In the box, the packaging is all deformed and the gift package is poorly done... I have to make another one. 3 euros for that is limited.
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Response from Chapellerie Traclet
Thank you for sending us a photo of the packaging at [email protected]
Thus we can proceed with the refund of the 3 euros.
Happy end of year celebrations.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2020
Poorly packaged
The box is too small for the delivered hat.
A hard box would be more appreciated. Quite disappointed given the price of the hat
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Response from Chapellerie Traclet
hello
thank you for sending us a photo of the box and the hat because normally our boxes are adapted to the dimensions of the hat.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2020
Hello order placed on October 25 delivered on December 17 after several emails and phone calls but the beanie is compliant with the ordered product happy
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Response from Chapellerie Traclet
hello
please excuse us for this delay which was however well noted as about 2 weeks for delivery.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2020
Received without a label, without the order or delivery slip
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Response from Chapellerie Traclet
Hello
the miki beanie only has a manufacturing label on the product. It includes both its composition, its reference but no paper label.
For the order slip, as indicated on the site, they are sent by email and are also on your personal space.
Remaining at your disposal
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2020
Disappointed because when I ordered I had the choice between size 57 or 59 and upon receipt it turned out to be M or L so size error
Misinformed and extra cost for exchange!!!
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Response from Chapellerie Traclet
Hello
the size of hats at the international level is 56/57 or M and L 58/59 cm.
You chose during the order a size 59 or L.
This does not change anything about the error during the order.
Since you want a size 57 or M which is equivalent.
Thank you for your feedback.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2020
I have not yet received delivery
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Response from Chapellerie Traclet
hello
yes it is normal since as indicated during the order, the cap will leave at the end of the week from us.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2020
Beautiful site good delivery too bad for the defect of the ordered product
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Response from Chapellerie Traclet
Hello
please excuse us if the cap has an issue.
Thank you for sending us a photo at [email protected]
thus we can proceed with its exchange.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/07/2020
This was not what I ordered and the delivery was chaotic
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Response from Chapellerie Traclet
Hello
the order was placed on Saturday, July 4, and it was sent on Monday, July 6, then for Austria currently with COVID, the delays may be a bit longer.
For the hat, what model did you receive?
Thank you for sending us a photo at [email protected]
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/06/2020
Delivery times extremely long, without explanations or apologies... Regarding the games, even if you win, you receive nothing. Not reliable, indifference towards the customer.
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Response from Chapellerie Traclet
Hello, please excuse us for the delays, but as indicated when ordering the umbrella and the straw hat, the delay was 2-3 weeks for the hat and 1-2 weeks for the umbrella. The delay for both products was 1-2 weeks in addition to the announced delays. We apologize for this. For the gift, please send us the message at [email protected] so we can send it to you as we did not receive this information. We hope, however, that the products satisfy you. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2020
A good product exactly as advertised. However, a total lack of communication from the after-sales service. After the purchase, no further information on the progress of the order.
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Response from Chapellerie Traclet
Hello, we apologize for the manufacturing delay, but our Italian manufacturer had a lot of delays due to the lockdown, which caused production delays. We tried to keep you informed by email and phone. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/04/2020
I am disappointed for a site that claims to be French; the hat is not French.
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Response from Chapellerie Traclet
Hello, we are a French site and we sell international products. But also many French products. Examples: https://www.chapellerie-traclet.com/fr/chapeau-traveller/669-chapeau-safari-coton.html https://www.chapellerie-traclet.com/fr/chapeaux-tissu/4793-chapeau-safari-serengeti-coton.html Furthermore, the information on the product sheet, the place of production is clearly noted https://www.chapellerie-traclet.com/fr/chapeaux-printemps-ete/8212-chapeau-de-randonnee-cache-nuque.html#/taille-m_56_57_cm Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/06/2020
Not satisfied, did not get what I wanted.
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Response from Chapellerie Traclet
Hello, we indicated that the product would be sent later as we were waiting for the Flechet hat since we ordered it from Flechet. It will therefore be sent to you in the tax since when the shipment is made, it is already paid. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2020
We are not very far from fraud!
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Response from Chapellerie Traclet
Hello, the hat, meaning the material and the bell, is made in Montecristi and the shaping, as indicated, is made in Italy. This information is noted on the product sheet. Thank you for checking your messages. Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2020
Hello, I apologize, but the material is missing the famous adhesive much more practical than having to provide a tube of glue to attach the cork to the hat! So a purchase error for me. Best regards.
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Response from Chapellerie Traclet
Hello, the cork wedges are not glued. They are fixed between the grosgrain and the fabric of the headgear. Cork strip - head reducer To quickly and easily reduce the circumference of your hat. If your hat is a bit large, you can adjust it by inserting a cork strip under the inner band of your hat. To do this, simply place it between the inner grosgrain and the felt/fabric or straw (depending on the material of your hat). Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/05/2020
No navigation issues on the site, however, I am very unhappy with the customer service I contacted because I am not satisfied with my product, it is damaged, I never received a response.
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Response from Chapellerie Traclet
Hello, we have indeed responded to your message. To date, we have not received any feedback from you. Best regards, Traclet Hat Traclet Hat Traclet - Hanae TRACLET Sent on 02/06/2020 19:12:55 Subject Customer service Discussion ID 32866 Message ID 79886 Message Hello, Thank you for sending us photos at [email protected] We will check with our manufacturer if we can get it without marks. Indeed, we had them in stock and we sent you the last one. We should have more in about 2 weeks to replace it. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet [email protected] Sent on 01/06/2020 10:39:59 Browser Mozilla/5.0 (iPhone; CPU iPhone OS 13_4_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Mobile/15E148 Saf Subject Customer service Discussion ID 32866 Message ID 79787 Message Hello, I am contacting you regarding my order number 211861, the item is all scratched and shows signs of wear, it seems second-hand. I am very unhappy to have spent 80€ for an item in this condition! I can send you photos to show you what it is. I await your news, best regards. Fanny Buisson Reply to this message
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2020
Delivery in 24-48h on the product sheet. Shipped 12 days later following a demand through PayPal. And while I had indicated that given the delay I was canceling my purchase. So the package was shipped, which will stay 10 days in storage before returning to the seller, as I am no longer there to retrieve it.
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Response from Chapellerie Traclet
Hello, The information on the delay is clearly noted on the product sheet when choosing the size. You can check https://www.chapellerie-traclet.com/fr/chapeaux-tissu/439-chapeau-safari-coton-3-coloris.html#/taille-l_58_59_cm The delay indicates delivery within 2-3 weeks. Furthermore, this delay is also indicated in the order summary. Finally, an email was sent to you at the same time as the order to inform you that we had a restocking. Payment accepted 20/05/2020 18:09:18 Waiting for restocking 20/05/2020 18:09:16 The information on the delay has therefore been provided three times. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/05/2020
Not satisfied, this is my first and last order on this site.
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Response from Chapellerie Traclet
Hello, The information on the place of production of this hat is clearly noted in China. We also have models made in France, but we are not responsible if you ordered a product made in China which is clearly noted on the product sheet. It is of course possible to change it if it does not suit you. Example of a product made in France https://www.chapellerie-traclet.com/fr/chapeaux-de-paille/553-chapeau-de-jardin-paille-naturelle-traclet.html But also made in Italy. At your disposal to exchange the product. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2020
Quality product indeed... but does not correspond to the model ordered! I ordered fine wooden clogs with a rounded tip and received a wide model with a pointed tip!
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Response from Chapellerie Traclet
Hello, We only have two models of clogs. One classic and the other in leather. The tip may be different but the shape is indeed the same. Please send us a photo of the model received for verification. Email [email protected] We hope, however, that this product satisfies you. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/05/2020
If the design of a cap with a protective visor was a good idea during this health crisis... the quality of the adult caps is deplorable... very thin fabrics ready to tear when trying to remove the visors... a shame for a purchase at 25 euros nonetheless! And the cap does not at all have the quality of the one displayed visually... and two snaps instead of one which weigh down and pull even more on the very thin fabric of the cap...
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Response from Chapellerie Traclet
Hello, Thank you for sending us a photo of the model received, we can send you a replacement model if the received model has a defect. Please excuse us for this inconvenience. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2020
Satisfied with the order but very disappointed with the bucket hat received. The shape does not meet my expectations at all. This model does not suit me at all.
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Response from Chapellerie Traclet
Hello, in the case where the model does not suit you, it is of course possible to change it for a more suitable model for you. Best regards, Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2020
Hello, I had ordered nice blue masks and I received others with a different fabric that I do not like at all. Have a nice day.
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Response from Chapellerie Traclet
Hello
yes it's normal because as shown in the photos, each mask is different.
This is also in our description
If these models do not suit you, we can exchange them.
We can send you photos of the models currently in stock
French manufactured mask designed and made by MTM for Non-Sanitary Use
Composition Three-layer mask outer fabrics: 100% cotton (different colors)
Inner fabric: 100% polyester
Attention Printed fabrics matched - each mask has a different pattern
Washing test for 40 washes (approval by the DGA)
Category 1 mask standard - DGA approval - Ministry of the Armed Forces of April 16, 2020 signed by General Engineer of Armament Raymond Levet)
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/04/2020
Good for delivery, disappointed by the size reducers.
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