Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The hat was delivered late, the package was open.
The delivered hat is not the correct model ordered:
"Kangol Tropic player" delivered, "Kangol Mowbray gray" ordered.
Translated reviews
Response from Chapellerie Traclet
hello
Thank you for simply sending us as requested by email a received photo in order to proceed with its replacement with a good return.
In the case where the package is open, as we indicate in our sales conditions but also in all messages like here; refuse the package because we have no proof that the hat has not been stolen.
Regarding the delay, everyone knows that currently with COVID 19, the postal logistics platforms are delayed and especially that they do not operate every day (also indicated on our site)
Thank you for sending us the photo as soon as possible.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2020
There is a missing snap on the hat, I am not satisfied
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for sending us a photo of the hat with the issue encountered at [email protected]
it is easier to contact us to find a solution together in order to move forward.
Criticism is good but it is also good to contact us.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/02/2020
I had trouble connecting and creating my account. More choices on Kangol beanies please.
Translated reviews
Response from Chapellerie Traclet
hello
we have taken your remark into account regarding account creation, we will try to improve the creation for our next site updates.
Regarding the Kangol beanies, we remain at your disposal if you do not find the desired model.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/01/2020
A bit complicated to communicate with this hat shop.
Not attentive enough to the customer and errors in the order.
Translated reviews
Response from Chapellerie Traclet
hello
Thank you for taking the time to respond to our request for feedback.
For communication, we have exchanged a few times by phone, you did not indicate having communication issues.
As indicated during our exchanges, we took your order by phone and when we had the products, you were able to order them on our site.
Our Hat Shop remains at your disposal to better understand your communication issue.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/12/2019
1 month delivery delay instead of the announced 48h. Otherwise, the product is satisfactory.
Translated reviews
Response from Chapellerie Traclet
hello
Please excuse us for the slightly longer delay than announced of 2 weeks.
Indeed, when ordering, the delay was well noted when choosing the size and also confirmed during the supply process by email.
We hope that the product will satisfy you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/11/2019
Very good site, unfortunately I made a mistake in size and when I returned it to exchange for the larger size, it was no longer available, so I waited nearly a month before asking for a refund but even that was complicated, I ended up with a credit note and the bob in question is still not available ...
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2019
They took a month to supply.
Translated reviews
Response from Chapellerie Traclet
hello
it's normal since you changed size and we had to order them.
We cannot send a product immediately when it is not in stock.
We are sorry if you decided to change the size of the products and we did not have them in stock.
It's not nice because we had to order them for you.
It would have been simpler to choose the right sizes and then we would have ordered them for you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2019
Lack of product information, - unlined not indicated.
Translated reviews
Response from Chapellerie Traclet
hello
thank you for sending us a photo of the inside of the cap to verify (email [email protected]).
Indeed, the product sheet indicates the information
About the Bagnola Brown Leather Flat Cap - Traclet
Composition: 100% leather
Lining: 50% viscose and 50% wool
Brim: approximately 6 cm
Made in Italy
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/12/2019
site ok, delivery ok, but disappointment because discovered that the product is made in China!
Translated reviews
Response from Chapellerie Traclet
hello
the information about the production location is well noted on the product sheet (information noted: country of manufacture China) This does not mean that it is of poor quality but we also offer it because some customers want this model:
https://www.chapellerie-traclet.com/fr/bonnet/7355-bonnet-de-nuit-noir.html#/couleur-noir/taille-taille_unique
Moreover, we sell night caps made in France, in Roanne in the Loire at the price of 19 euros.
https://www.chapellerie-traclet.com/fr/bonnet/2056-bonnet-de-nuit-noir.html
It is of course possible to change it if it does not suit you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2019
Notable small defect on the felt, absence of the cork bands usually provided with Stetson items, size (Chinese) very approximate - larger than American references: the M corresponds largely to an L -, hat delivered without the original brand box, in packaging too tight for the width of the brims, additionally poorly secured packaging (loose paper bands scattered around the hat). Usually, one expects more care to be taken with an order, especially when it is made at a high price. Too bad...
Translated reviews
Response from Chapellerie Traclet
Hello
For the felt defect issue, please send us a photo to [email protected] to see if we can change it or if it comes from transport.
Regarding the size, the information that the Stetson brand even made in China runs large is noted on the product sheet at the same level as the size choice.
Furthermore, the information about the production location is noted as with every Stetson hat, here the place of manufacture is noted in China
Regarding the transport box, it is not provided with this type of hat and on the other hand no hat box is offered for this model because the classic Stetson boxes are too small.
Finally, for the size reducers, we can send them to you because like the boxes, they are not provided with all Stetson hats but we can of course send you some from our stock.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/11/2019
Delivery received after 3 weeks when during the order this was not indicated and never an email to warn!
Translated reviews
Response from Chapellerie Traclet
hello
The information about the delivery time of 2-3 weeks was indicated three times.
First during the size selection, this information is repeated at the same level as the add to cart button.
Second time, during the order summary, this information is noted once again.
And finally, this restocking information is sent by email (see below the order tracking).
Furthermore, the information is repeated on the order when you log into your account.
Best regards
Traclet
Shipped Hanae TRACLET 12/17/2019 4:41:24 PM
In delivery Hanae TRACLET 12/17/2019 10:40:44 AM
Payment accepted 11/22/2019 7:30:01 PM
Awaiting restocking 11/22/2019 7:29:59 PM
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/11/2019
The products are very good but the customer service is a disaster! Difficult to get advice before the purchase, you feel like you are waking up the person on the other end of the line. And then, the same, complicated to get information for a return. It took more than 7 calls to customer service to get a follow-up and a refund for my purchase. Really very unfortunate. The products may be impeccable, it cools to try the experience again.
Translated reviews
Response from Chapellerie Traclet
hello
Thank you for your comment. For your information, your order was placed on November 5 at 8 PM and it was shipped on November 6. Then, you called several times and as I indicated to you, we are waiting for a response from Flechet.
Unfortunately, the information could not be given quickly because Flechet is in the process of being bought out at the end of this year and if you cannot reach me on my side, I have little information from Flechet. That is why I proposed another model that I sent you by email.
You are judging my character which is not very nice.
Finally, readers will be able to judge your comments.
Best regards
Merry Christmas and Happy New Year
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/11/2019
Very difficult like every year to have Massoud pakols in size 61/62 with the right model and color.
Translated reviews
Response from Chapellerie Traclet
Hello, we do not understand the comment because you ordered a sailor cap in size 61 cm. For the pakol, we can make them in size 61 cm. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/11/2019
This hat that I have to give for Christmas seems quite ordinary for the price. Moreover, I fear it will be too small even when opened to the maximum.
Translated reviews
Response from Chapellerie Traclet
Hello, this model of docker hat is made from a high-quality fabric compared to the other model we offer. Furthermore, these hats are not worn down like a classic beanie. If, however, this does not suit you; it can be exchanged within 100 days. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/10/2019
Good quality of the product.
Translated reviews
Response from Chapellerie Traclet
Hello, we apologize for this slightly long manufacturing delay. We had only one in stock out of the two ordered, and the manufacturing took a bit of time. We hope that the caps will give you complete satisfaction. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2019
06-Oct
Translated reviews
Response from Chapellerie Traclet
Hello, the rating does not correspond to the comment. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2019
I think the information about the fabric used and how it is treated is insufficient or not highlighted. I probably wouldn't have bought it if I had known that the product was mostly polyester.
Translated reviews
Response from Chapellerie Traclet
Hello, we have taken your remark into account and we thank you for taking the time to respond to our request for feedback. However, the information about the fabric is well noted on the product sheet like all the products we sell. In two places, one in the long description and also in the information table about dimensions, the quality of the fabric. Please let us know where you would have liked to see it because we put this information on all our products in two places and until today, this remark has not been communicated to us, especially since this product was developed for a customer based on a fabric we proposed among many others. Finally, it should be noted that this product is a cap made from an old model of Norman cap. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/09/2019
Sorry to say this, but the caps have nothing to do with the photos on your site. I feel like I have very wide plates on my head. It's a real shame.
Translated reviews
Response from Chapellerie Traclet
Hello, this impression of a plate is normal because the caps are about 28 cm. It is even more noticeable on the summer cap because it is worn and this one is wide and exceeds the face of the person wearing it. If this shape does not suit you, we have many others. Notably, the Brooklyn shape which is more tapered and less wide, the duckbill cap, as well as the traditional flat cap. We invite you to look for a shape that is more suited to your tastes. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2019
Not very responsive. Too slow for exchanges. Free exchange, but return at your expense. And 3 weeks after the return still nothing in sight. On the phone, I am told that it is in progress. Moreover, when ordering, the item went from available to 'in restocking'. In short, if you know what you want, and you are really sure of the size, go ahead, otherwise move on.
Translated reviews
Response from Chapellerie Traclet
Hello, we are following up on your message regarding your exchange of the Tilley hat. You ordered a size 56 cm which was sent to you on time and which we received at the beginning of September (September 6). Regarding the exchange for size 58 cm, we had to order it and since Tilley Europe did not have it, it is coming from Canada which takes a bit of time. However, we should receive it this week. An email with the tracking information will be sent to you as soon as it is shipped. Hoping to have answered your inquiry. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/08/2019
I am not satisfied because on one hand I had to contact them to receive my order and on the other hand I was not satisfied with my product which I found neglected. When I sent a message with photos, I was told that they found the received product to be compliant and expected. I simply notice that I have quality requirements that the Traclet company does not have. It's a real shame.
Translated reviews
Response from Chapellerie Traclet
Hello, we have taken your remark about the quality of the product into account. However, one cannot expect a hat worth 18 euros to have the same quality as a hat worth 29 euros or 69 euros. Otherwise, there would be no price difference or only the brand or a fashion effect would justify a price difference. Indeed, we offer hats starting from 10 euros but this one is not of equivalent quality to a hat at 100 euros and to us, that seems normal. Thank you for clarifying your message so we can move forward, especially since our message on Facebook has gone unanswered. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/08/2019
I did not receive the correct size for the kangol cap that I ordered.
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. What size did you receive? You ordered a size L which is 58/59 cm. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2019
Deplorable telephone reception.
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us if we have not been able to respond adequately to your expectations. For this model of hat in size 63 cm, the delay was longer than expected by our workshop. We apologize for this. Here is a discount code of 20 euros valid for your next order. Code: W2UAQNIH. We hope that the hat will satisfy you. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/06/2019
I informed that I would not be there in August and yet the hat was sent. I have no news of this hat, moreover when ordering no one informed me that it would take about a month for it to be available. In a word, my experience has been bad in every way.
Translated reviews
Response from Chapellerie Traclet
Hello, yes as indicated by phone, we have taken into account that you were closed in August. We therefore agreed on a return at the end of August. We do not understand your message at all. Please contact us at 04 77 71 40 58, we just left you a message. Moreover, you must have received an email from the post office because the address lacks information while we have correctly placed all the noted information on the package. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/07/2019
Delivery of a hat that did not correspond to the order. With the heatwave, this is all the more regrettable. There was no return label in the package. To this day we are still waiting for the delivery of the ORDERED ITEM.
Translated reviews
Response from Chapellerie Traclet
Hello, the correct package has been sent to you by email following your call. Did you receive it? Under no circumstances is the return covered if we do not make a mistake. Moreover, we have sent you an email to ask for confirmation of your new delivery address. Please communicate it to us upon receipt of this email at [email protected]. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/06/2019
A lot of choices, but the product is less pretty than on the website.
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for letting us know your expectations for this bucket hat at 18 euros made of 100% cotton, tailored and with metal eyelets on each side.
We have a photo of this bucket hat that is not necessarily well presented.
Thank you for helping us better understand your comment.
As for the delay, you ordered on Thursday, June 27 at 4 PM. The package was sent out on Friday, June 28. It was delivered to you on Monday, July 1 because, as indicated, delivery takes 2-3 business days since the post does not deliver everywhere on Sundays.
Thank you for your feedback.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/06/2019
Very well-stocked site regarding headwear. Lots of choices.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, the order must have passed among other orders and we did not carry out the necessary verification.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/06/2019
Hat arrived deformed
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us if the hat has an issue.
Thank you for sending us photos of the hat and the box so we can make claims with our post and we will do what is necessary to send you a compliant hat.
Here is our email for the photos: [email protected]
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/06/2019
While the delivery time was very good, the quality of the product leaves much to be desired: this beanie seems to have already been posted, it has a crease inside and does not look new! Moreover, the brim does not sit flat on the head which is not very aesthetic.
Translated reviews
Response from Chapellerie Traclet
Hello
It will be difficult for the beanie to be worn as they have just arrived.
Regarding the creases, as shown in the photos, this model is not without creases or seams.
We have other models made in France like the Beton Ciré brand that are better finished.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2019
Order too long, paid 4.80 € to wait 5 days, that's long.
Translated reviews
Response from Chapellerie Traclet
Hello
The order being placed on Thursday, the post did not deliver on Saturday but only on Monday of the week.
For next-day delivery, you need to choose TNT or Chronopost.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/05/2019
A first package containing 2 caps (amounting to 80€) indicated as sent but never received. After a week of waiting, I called customer service who sent a second package which was well received but with only one of the 2 caps without any explanation from the seller regarding the absence of the second cap. Following a second call to customer service, after discussion, a refund for the second cap was issued with average politeness, implying that some customers call and say they have not received their package when they actually have. I would not recommend this site again despite the quality products. Perhaps it would be wise to consider changing delivery providers as the first shipment was lost without information.
Translated reviews
Response from Chapellerie Traclet
Hello
I still find the email not very nice.
Indeed, we sent a new shipment so that you would receive at least one cap without waiting for a return from the post.
As I indicated, we sent you only one in the second shipment because we only had one that had already been sent to you.
As proposed during the order, we have several transport methods including Colissimo, TNT, Chronopost.
Unfortunately, none are perfect.
We tried to do our best and I find your message very unfortunate.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/05/2019
The item does not match the description, it was supposed to be fully lined with 100% acrylic fleece which is not the case.
Unfortunately, having worn it because I did not see the problem right away, I can no longer return it.
Moreover, I informed the service that handles complaints who responded immediately the first time but then played ostrich for more than a week afterwards.
If I had not followed up again to get a response, I think that at this point I would still not have an answer.
This is the second time I order from you with 2 major problems each time.
Please do not send me notifications anymore as I will now order from another site.
Translated reviews
Response from Chapellerie Traclet
Hello,
Please excuse us for the error on the inner lining of this docker beanie.
At no time did you indicate that you had worn it and we refused a return.
We could have made a commercial gesture by exchanging it for another product or a credit.
Furthermore, if we did not respond more quickly to the second email, it is because we were waiting for a response from Stetson to communicate the information to you.
We are trying to find a solution but we are still waiting for Stetson after your second email.
Moreover, you indicated that you had already ordered while we find no trace of a previous order.
We invite you to contact us again to find a solution to your problem.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/05/2019
Product does not exactly match the definition given by Traclet.
Translated reviews
Response from Chapellerie Traclet
Hello
If the product does not satisfy you, that is an opinion, but we have been selling it for several years and we have good feedback.
We do not understand your very negative message towards us when we always try to do our best.
If the product does not satisfy, it is like everything, it cannot please everyone.
In this case, it needs to be returned and we should not disparage a quality French product.
Best regards
Traclet
PS/customer review on the product
here below are two reviews on the product
Number of reviews: 2
Average rating: 5/5
Show the trust certificate
J. Laura on 05/02/2019 5/5
Very nice product, quality
C. Réjane on 15/03/2018 5/5
I like it a lot
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/02/2019
Deadline not respected despite reminders, no explanations, no commercial gesture, received the item after 10 weeks.
Translated reviews
Response from Chapellerie Traclet
Hello
The explanation is simple: the person who makes them was sick for several weeks and we had delays in personalizing your tricorn hat.
We hope that the tricorn will give you complete satisfaction.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/02/2019
The delivery of the ordered item was far too long compared to the initial forecasts, however the debit of the amount of this order was immediate.
Translated reviews
Response from Chapellerie Traclet
Hello
Yes, the delay was extended because Crambes no longer had fabric in stock and we had to wait for their replenishment to provide you with the right color.
We hope that the hat will give you complete satisfaction.
Please excuse us for this inconvenience.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/03/2019
I ordered a hat in size XL 60/61 like the 2 Traclets I have been wearing for 10 years, but this one is clearly cut larger, and it has sunk on my head until it hides my eyes.
I returned the hat at a return cost of 7.10€
Translated reviews
Response from Chapellerie Traclet
Hello
Regarding the sizes of the hats, they have not changed. However, it is possible that the ones you have had for 10 years have shrunk because cotton models shrink with sweat and during cleaning.
It is therefore possible to change it for a smaller size. However, be careful that the hat is not too tight.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/03/2019
Average / correct
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/02/2019
The product is good but the delays are very long.
Translated reviews
Response from Chapellerie Traclet
Hello
As indicated by phone, you made two orders of the same product.
One was in stock and was therefore sent within the indicated time. The other being on order, we could not send them together.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/03/2019
Unhappy because I am a loyal customer and I was sent a hat without a size and brand label.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us if this model does not have a label; sometimes certain brands send them to us this way and we have to do the verifications before sending.
The hat is too big by a lot or a few centimeters.
We can send you cork wedges to adjust it by mail.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2019
The announced elosegui finish is not at all up to par,
The first order was compliant, meaning an elosegui product, however the second one is aaaaaa!!!!!!.....Product of mediocre industrial quality with wool that
pills.
Translated reviews
Response from Chapellerie Traclet
Hello
We offer different qualities of berets ranging from berets sourced from Asia, Italy, Spain with Elosegui but also French qualities with Laulhère and the French Beret.
If the quality of Elosegui does not suit you, it needs to be changed but this cannot be attributed to us.
Indeed, each customer being unique, we offer different qualities.
If this one does not suit, it is better to change it.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/01/2019
It took a month to receive my order, I called three times and sent an email
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay.
For this delay, we sent it express so that you receive it quickly.
We hope that the caps will satisfy you.
Best regards
Traclet
We use cookies for audience measurement and improving user experience.
English 
Français