Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

3 star reviews

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A
André A.
Rating: 3 out of 5
following a purchase from 07/08/2026
It is too big, I have to put several wedges in the circumference.
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Marc F.
Rating: 3 out of 5
following a purchase from 07/09/2026
This is my third order with this merchant. The first two in 2024 went very well: advisor accessible by phone, good responsiveness, attentive service (request for slight enlargement). This year, no more phone contact, an express request for fast delivery (travel abroad), order placed on a Monday, shipping done THURSDAY despite my reiterated request and a promise. Disappointment. I maintain 3 stars for the site and the product.
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Response from Chapellerie Traclet
Hello Marc,

We sincerely thank you for your loyalty and constructive feedback. We are delighted that your previous experiences have been positive, and we apologize for the disappointment you encountered this time. We understand the concern but our tailor, as indicated in our last email, had a health issue and we could not send it out before the shipping date.

Best regards,
The Traclet Hat Shop team
P
Pascal B.
Rating: 3 out of 5
following a purchase from 08/09/2026
Hat too big. Cut not great. Color not compliant (too dark brown and not red).
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Response from Chapellerie Traclet
Hello Pascal,

Thank you for taking the time to share your impressions. We are sorry to learn that the hat does not meet your expectations in terms of size and color. Your feedback is valuable and will help us improve our services.

Best regards,
The boutique team
J
Jean-Michel G.
Rating: 3 out of 5
following a purchase from 03/08/2026
The navy blue hat is okay, the gray one is a bit small
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Marc B.
Rating: 3 out of 5
following a purchase from 31/07/2026
Very good bob but the size XXL is a bit tight... I wear size 62 and I find it a bit tight on my head... too bad
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Response from Chapellerie Traclet
Hello Marc,

Thank you for your feedback! We are delighted that you appreciate the bob, even if the size XXL seems a bit tight. Your opinion is valuable and will help us continue to improve our offer.

Sincerely,
The Traclet Hat Team.
J
Jean-Pierre S.
Rating: 3 out of 5
following a purchase from 29/06/2026
missing a hat,
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Response from Chapellerie Traclet
Hello Jean-Pierre,

We sincerely thank you for your feedback and your response. We are delighted that you found your happiness with us, and we hope to see you again soon to discover our selection of hats.

Best regards,
The Traclet Hat Shop Team.
J
Julien P.
Rating: 3 out of 5
following a purchase from 05/07/2026
The Stetson cap, I expected leather, not suede or nubuck, the hat has a slight defect on the alignment of the eyelets on the left, but surprised by the metallic insert to keep its shape and good leather as expected. Satisfied with my order overall, and see you later for another.
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Michele C.
Rating: 3 out of 5
following a purchase from 21/07/2026
Hello the scarf was a bit too white for my taste, it's not easy by photo ...
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Philippe B.
Rating: 3 out of 5
following a purchase from 20/07/2026
I am disappointed the hat is too high I will not wear it
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Laura C.
Rating: 3 out of 5
following a purchase from 12/06/2026
I received the package, but more than a month after the order. The delivery time was initially announced as 2 weeks. I never received a message saying that the package was delayed or anything. I had to contact customer service several times myself.
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Response from Chapellerie Traclet
Hello Laura,

Thank you for taking the time to share your experience. We are glad that your package has finally arrived, but we apologize for the delivery delay and the lack of communication regarding this matter. Your feedback is valuable and will help us improve our service.

Best regards,
The shop team
J
Jean D.
Rating: 3 out of 5
following a purchase from 13/07/2026
I have bought the same hat several times with the same reference. These hats were made of cotton. The one I received is made of mixed fabric (70% cotton) and much lighter than the previous ones. Disappointment!
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Response from Chapellerie Traclet
Hello Jean,

Thank you for your feedback and for your loyalty to our store. We are sorry to hear that your last purchase did not meet your expectations and we hope you will find a hat that fully satisfies you during your next visit.
For the iringa model, yes this model is not 100% cotton as indicated in our detailed product sheet.
https://www.chapellerie-traclet.com/fr/chapeaux-tissu/3715-chapeau-safari-iringa-2-coloris.html#/taille-m_56_57_cm
If needed, it is of course possible to make an exchange.
Best regards,
The Chapellerie Traclet team.
J
Jackson L.
Rating: 3 out of 5
following a purchase from 10/07/2026
The hat I received did come quickly and the shipping was cheaper than expected. Only big problem, and it is a big one, the hat IS NOT Kangol like was advertised. It is a different brand. I will keep the hat I was sent anyway as I like it and it would be a pain to send back. In future, if you advertise Kangol, sell Kangol.
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Response from Chapellerie Traclet
Hello Jackson,

Thank you for your feedback and we are pleased to hear that the delivery speed and shipping costs met your expectations. We take note of your comment regarding the brand of the hat and assure you that we are constantly working to improve our product information.
Here is the similar kangol model in the Kangol brand
https://www.chapellerie-traclet.com/fr/casquette/213-caquette-wool-504-camel-kangol.html#/taille-xl_60_61_cm
Best regards,
The shop team.
C
Christian C.
Rating: 3 out of 5
following a purchase from 10/07/2026
one size fits all! But for small heads. An adjustment at the back of the hat would have been welcome. + a long delivery (after complaint).
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Response from Chapellerie Traclet
Hello Christian,

We sincerely thank you for your feedback and constructive remarks.
On this model, the cap is indeed adjustable as it has an adjustment system under the grosgrain to fit the cap to your head size.
If needed, we can make a video to show you how to adjust the cap to size.
Remaining at your disposal.

Best regards,
The boutique team.
C
Catherine V.
Rating: 3 out of 5
following a purchase from 29/06/2026
The hat is pretty but it is soft and fragile. I expected a rigid weave that holds.
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Response from Chapellerie Traclet
Hello Catherine,

We sincerely thank you for your feedback. We are delighted that you like the hat, although we understand your expectation regarding the rigidity of the weaving. Your opinion is valuable and helps us improve our offering.

Best regards,
The boutique team
J
Jean Claude G.
Rating: 3 out of 5
following a purchase from 01/07/2026
The size of the hat is a bit too big but it's impossible to use one of the adhesive strips because then it's impossible to wear the hat. But also for a hat designed for even hotter regions than others? Today it seems incredible this hat is very thick, warm and its color does not help the problem. Good luck!
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Response from Chapellerie Traclet
Hello Jean Claude,

Thank you for taking the time to share your experience. We are delighted that you found our hat interesting, even though we understand your concerns regarding the size and warmth. Your feedback is valuable to us and will help us improve our products.
For the inner strips, they are simply placed by lifting the large inner band (the part that touches your head) and once placed, you just need to put this large band back and the strip holds naturally.
If needed, we can make you a video.

Best regards,
The Traclet Hat Team
A
Andre A.
Rating: 3 out of 5
following a purchase from 19/06/2026
Very nice in the photo but the edges are not rigid so more bucket hat than hat, too bad the color is very nice.
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Response from Chapellerie Traclet
Hello Andre,

Thank you for taking the time to share your feedback. We are glad that you like the color, and we take note of your comments regarding the rigidity of the edges. Your feedback is valuable to us.

Best regards,
The shop team.
M
Martin A.
Rating: 3 out of 5
following a purchase from 06/06/2026
The quality of the hat is much lower than what the photos suggested.
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Response from Chapellerie Traclet
Hello Martin,

Thank you for your feedback and we are glad that you took the time to share your opinion. We ensure that our products reflect the quality we wish to offer our customers, and your feedback is valuable to us. Please do not hesitate to contact us for any questions or additional needs.

Best regards,
The Traclet Hat Shop Team.
J
Jean-Marc B.
Rating: 3 out of 5
following a purchase from 01/06/2026
Product seems to be of quality but size choice not suitable
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Response from Chapellerie Traclet
Hello Jean-Marc,

Thank you for your feedback. We are delighted that you find the product of quality, and we take note of your comments regarding the size choice. Your satisfaction is important to us and we are constantly striving to improve our offer.

Best regards,
The Traclet Hat Team.
A
Anne-Marie F.
Rating: 3 out of 5
following a purchase from 25/05/2026
satisfied with the product but not with the shipping: the lockers don't work well, it took us 15 minutes for 2! ..to succeed
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Robert S. F.
Rating: 3 out of 5
following a purchase from 13/05/2026
Hello, Thank you for your message regarding my order JYBLBVQAO. I am pleased to have ordered from Chapellerie Traclet — however, I have not yet received the hat to this day. Could you please check on the delivery status and provide me with an update? Thank you very much, and see you soon! Best regards, RS Field
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Response from Chapellerie Traclet
Hello Robert,

Thank you for taking the time to share your opinion and for choosing Chapellerie Traclet. We are sorry to learn that you have not yet received your hat. We will check the status of your delivery and get back to you shortly with an update.

Thank you for your patience and see you soon!

Best regards,
The Chapellerie Traclet team
S
Serge H.
Rating: 3 out of 5
following a purchase from 16/05/2026
All my current hats are size 57; your 57 size is too big
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Richard C.
Rating: 3 out of 5
following a purchase from 10/05/2026
Awesome service, especially as I made a mistake and had to make a change of size. Prompt, polite, and effective. Thank you
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Response from Chapellerie Traclet
Dear Richard,

We warmly thank you for your feedback and are delighted to hear that you appreciated our service, especially during your size change. Your satisfaction is our priority and your comments encourage us to continue improving our offer. We hope to see you again soon on our site.

Best regards,
The Chapellerie Traclet team
B
Béatrice W.
Rating: 3 out of 5
following a purchase from 08/05/2026
I took a size S/M and even adjusting it to the smallest possible with the Velcro, it is still too big. Otherwise, the packaging and delivery times were impeccable.
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Response from Chapellerie Traclet
Dear Béatrice, we thank you for your feedback regarding your order on our site "Chapellerie Traclet." We are delighted to learn that you appreciated the packaging and delivery times, but we are sorry to learn that the size of your hat does not suit you. Please do not hesitate to contact us to explore return or exchange options to find the size that would suit you better.
M
Michel J.
Rating: 3 out of 5
following a purchase from 06/05/2026
The package arrived well, on time, in good condition, but the 'one size' of the hat is undersized for an adult
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Response from Chapellerie Traclet
Hello Michel, we thank you for your feedback and are pleased to learn that your package arrived on time and in good condition. We take your comments regarding the size of the bucket hat into account and will work to improve our description to better inform our customers in the future. Please do not hesitate to contact us directly if you have any other questions or suggestions.
C
Clément D.
Rating: 3 out of 5
following a purchase from 03/03/2026
The hat is of good quality and corresponds exactly to what I ordered. However, the delays are very long. By ordering it 3 months in advance, the hat only arrived 4 days before my wedding, causing stress and frustration.
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Response from Chapellerie Traclet
Dear Clément, we thank you for your feedback and are delighted that the hat meets your expectations. We are sincerely sorry for the delivery delay that caused stress before your wedding. Please know that we take your comments very seriously and we will work to improve our service to avoid such situations in the future.
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William B.
Rating: 3 out of 5
following a purchase from 24/04/2026
Second purchase on this site for the same hat, serious reason, but the second time, the transport bag and the adjustment straps were missing, too bad.
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Response from Chapellerie Traclet
Dear William,

Thank you for your review and for your loyalty to Chapellerie Traclet. We are sorry to learn that your second purchase was not complete and that the transport bag and the adjustment straps were missing.
For this model from Barmah, the brand does not have a pouch, however, we will send it to you by email in another brand.

Best regards,
The team at Chapellerie Traclet
N
Nathalie D.
Rating: 3 out of 5
following a purchase from 23/04/2026
The hat was unfortunately too small, I had to return it. But, perfect packaging. Perfect tracking link
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Marcel G.
Rating: 3 out of 5
following a purchase from 27/03/2026
Delivery time too long and lack of communication to inform about the delay. Otherwise, the item meets my expectations.
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Bernard P.
Rating: 3 out of 5
following a purchase from 16/04/2026
The hat was a bit flattened and has taken on bad creases. Otherwise, everything was perfect!!!
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Adrien D.
Rating: 3 out of 5
following a purchase from 12/04/2026
I had already bought this model in 54 and it was too small, I reordered it in 55, there is absolutely no difference. However, the management and quality of shipping are impeccable...
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Response from Chapellerie Traclet
Hello Adrien,

Thank you for taking the time to share your feedback. We are delighted that you appreciated our management and the quality of the shipping. However, we are sorry to learn that the size did not meet your expectations. Your feedback is valuable and will help us improve our service. Please do not hesitate to contact us for any questions or additional assistance.

Best regards,
The Chapellerie Traclet team
O
Odile C.
Rating: 3 out of 5
following a purchase from 04/04/2026
The Provençal Mila hat is of excellent quality but I couldn't quite recognize the model which is slightly different from the one that was delivered to me. Fortunately, I was able to modify it to be as I desired.
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Response from Chapellerie Traclet
Dear Odile,

Thank you for taking the time to share your opinion. We are delighted to learn that the Provençal Mila hat meets your expectations in terms of quality. We apologize for the difference between the presented model and the one you received. Your feedback is valuable and will help us improve the presentation of our products. Please do not hesitate to contact us if you have any other questions or suggestions.

Best regards,
The Chapellerie Traclet team
P
Poirrier P.
Rating: 3 out of 5
following a purchase from 19/03/2026
The website order lacks ergonomics, I was looking for a Provencal hat for boys and girls and there were only Nice hats... However, the quality is very nice.
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Response from Chapellerie Traclet
Hello POIRRIER,

Thank you for taking the time to share your feedback on our site "Chapellerie Traclet". We are happy to learn that you appreciate the quality of our hats. We take note of your comments regarding the ergonomics of the search and we will work to improve this experience for our customers.
We also make Provencal hats for girls and boys.
https://www.chapellerie-traclet.com/fr/achat-chapeau-femme/4450-chapeau-provencal-enfant.html#/taille-taille_unique/couleur-naturel

Best regards,
The Chapellerie Traclet team
J
Jean-Claude D.
Rating: 3 out of 5
following a purchase from 19/03/2026
Good product but delivery is average, it must have been done twice.
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Response from Chapellerie Traclet
Hello Jean-Claude,

Thank you for taking the time to share your feedback on our site. We are delighted that you like the product, but we are sorry to learn that you encountered difficulties with the delivery. Your feedback is important to us, and we will work to improve this service. Please do not hesitate to contact us if you need further assistance.

Best regards,
The Chapellerie Traclet team
E
Eric V.
Rating: 3 out of 5
following a purchase from 16/03/2026
Disappointed by the rendering of the product on me, the limits of online shopping!
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Response from Chapellerie Traclet
Hello Eric,

We thank you for taking the time to share your review. We understand your disappointment regarding the rendering of the product on you, and we are aware that online shopping can sometimes involve uncertainties. Please feel free to contact us to discuss your experience, we would be happy to help you find a hat that would suit you better.

Best regards,
The Chapellerie Traclet team.
A
Aline B.
Rating: 3 out of 5
following a purchase from 15/03/2026
Package arrived 1 week late and the parcel was completely torn! Fortunately, the merchandise was not damaged....
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Response from Chapellerie Traclet
Dear Aline, we thank you for taking the time to share your experience. We are sorry to learn that your package arrived late and in a damaged state. Please be assured that we take your comments into account to improve our delivery service.
V
Véronique G.
Rating: 3 out of 5
following a purchase from 11/03/2026
It's a shame that the finishing touches leave something to be desired regarding the ribbon around the hat that is fraying. It's a pity we can't send you a photo.
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Response from Chapellerie Traclet
Dear Véronique, we thank you for taking the time to share your feedback regarding our site "Chapellerie Traclet". We are sorry to learn that the finishing of your hat did not meet your expectations, and we take your comments very seriously. Please feel free to contact us directly by email to discuss your experience and consider a solution.
F
Freddy Lay L.
Rating: 3 out of 5
following a purchase from 10/03/2026
It is regrettable that there are no fixings provided to withstand the wind.
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Response from Chapellerie Traclet
Hello Freddy,

Thank you for taking the time to share your opinion. We are sorry to learn that our product did not fully meet your expectations regarding the fixings. Your feedback is valuable and will help us improve our products in the future. Please do not hesitate to contact us if you have any questions or suggestions.

Best regards,
The Chapellerie Traclet team
A
Alain H.
Rating: 3 out of 5
following a purchase from 20/01/2026
no intermediate information on the delivery delay
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Response from Chapellerie Traclet
Dear Alain,

Thank you for taking the time to share your feedback. We are sorry to hear that you experienced a delivery delay and that you did not receive any interim information regarding this matter. Your feedback is essential to us, and we will work to improve our communication to avoid this type of situation in the future. Please do not hesitate to contact us directly if you have any other questions or concerns.

Sincerely,
The Chapellerie Traclet Team
E
Evelyne L.
Rating: 3 out of 5
following a purchase from 11/02/2026
Satisfied with the product but delivery times excessively long without any information explaining it
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Response from Chapellerie Traclet
Madam Evelyne, we thank you for your feedback regarding your experience on our site "Chapellerie Traclet". We are pleased that you are satisfied with your product, but we are also sorry for the delivery delay and the lack of information on this subject. Please be assured that we take your comments into consideration to improve our service.
J
Joël T.
Rating: 3 out of 5
following a purchase from 31/01/2026
Hello, the size is a bit tight even though I noted my head circumference well. By forcing a bit the seam of the inner leather it loosened. I find the thickness of the beret too thin. Best regards
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