Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3, 4 and 5 stars

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S
Sandrine C.
Rating: 5 out of 5
following a purchase from 06/12/2024
Good quality product, conforms to the photo and delivered quickly
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Catherine A.
Rating: 5 out of 5
following a purchase from 21/11/2024
Full trust in TRACLET!
Deadlines are met and the products are impeccable
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Moustapha H.
Rating: 5 out of 5
following a purchase from 05/12/2024
A 20/20...!!!
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Edwin L.
Rating: 5 out of 5
following a purchase from 09/12/2024
Nothing to report, it's perfect
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R
Roger M.
Rating: 3 out of 5
following a purchase from 27/11/2024
The presentation photos on the site do not show that the underside of the brim is dark khaki. Too bad, I probably wouldn't have chosen this model if I had known about this particularity
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Pascale G.
Rating: 5 out of 5
following a purchase from 06/12/2024
simple and clear navigation
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Herve L.
Rating: 5 out of 5
following a purchase from 06/12/2024
Very good quality item
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Valentin M.
Rating: 5 out of 5
following a purchase from 04/12/2024
Very satisfied with the product
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Anne A.
Rating: 5 out of 5
following a purchase from 08/12/2024
Very easy to use
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Isabelle B.
Rating: 5 out of 5
following a purchase from 07/12/2024
Easy to search, great choice
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Christine P.
Rating: 5 out of 5
following a purchase from 02/12/2024
Careful shipping and on time.
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Sylvie D.
Rating: 5 out of 5
following a purchase from 08/12/2024
Well received
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Cecile B.
Rating: 5 out of 5
following a purchase from 09/12/2024
Very fast delivery. Beautiful quality
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Jean-Luc H.
Rating: 5 out of 5
following a purchase from 08/12/2024
Conforms to my expectations
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Gwenola K.
Rating: 5 out of 5
following a purchase from 06/12/2024
Product conforms and well packaged. Very satisfied with my order.
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Jean Louis C.
Rating: 5 out of 5
following a purchase from 07/12/2024
ras .everything is fine
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Jean-Alain C.
Rating: 5 out of 5
following a purchase from 22/11/2024
I still have a lot to discover
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Robert B.
Rating: 4 out of 5
following a purchase from 09/12/2024
I got the same hat in Canada a few years ago; the quality of this one is superior to the one received. Chinese manufacturing... While the previous one is made in Canada. You are not to blame.
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Odile F.
Rating: 5 out of 5
following a purchase from 03/12/2024
Article that matches the description well, very careful packaging, fast delivery. Very good
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Brigitte O.
Rating: 5 out of 5
following a purchase from 04/12/2024
Navigation on the site very easy, order placed following an information request. Fast delivery!
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Philippe D.
Rating: 4 out of 5
following a purchase from 26/11/2024
Several purchases in previous years, no problem even when I had to exchange a hat that I took too large.
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Laura S.
Rating: 5 out of 5
following a purchase from 04/12/2024
I sent an email to make a change to my order. Quick and efficient response, thank you! Same for the shipping and delivery. Everything is perfect
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Hubert J.
Rating: 5 out of 5
following a purchase from 28/11/2024
Super satisfied
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Bernadette N.
Rating: 5 out of 5
following a purchase from 29/11/2024
very satisfied, thank you for taking into account the size modification of the cap following my call.
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Carole B.
Rating: 5 out of 5
following a purchase from 01/12/2024
Well-designed site, very fast delivery, satisfied with the order
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Chantal R.
Rating: 5 out of 5
following a purchase from 04/12/2024
Fast delivery but Pressing Gambetta in Chelles seems overwhelmed...
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Ivan Lozano I.
Rating: 5 out of 5
following a purchase from 05/12/2024
Very good service. The shipment arrived quickly and in perfect condition. The hat is beautiful.
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Fabienne B.
Rating: 5 out of 5
following a purchase from 28/11/2024
Products of very good quality - perfectly matches the order
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Patrick P.
Rating: 4 out of 5
following a purchase from 06/12/2024
Beautiful product, very comfortable.
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Malika T.
Rating: 5 out of 5
following a purchase from 03/12/2024
Excellent site and quality products. Attentive to your needs and very quick response to your questions. I highly recommend
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Felix A.
Rating: 3 out of 5
following a purchase from 30/11/2024
Nothing to report and in accordance with commitments
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Brigitte C.
Rating: 5 out of 5
following a purchase from 01/12/2024
2nd order and still happy with the gavroche caps. I just wish for new colors. Delivery to a parcel relay. Great!
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Christine R.
Rating: 4 out of 5
following a purchase from 26/11/2024
Good
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Esther G.
Rating: 5 out of 5
following a purchase from 05/12/2024
fast delivery very happy with the product
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Daniel L.
Rating: 5 out of 5
following a purchase from 19/11/2024
The rating should satisfy you.
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Oceane W.
Rating: 3 out of 5
following a purchase from 01/12/2024
Quality item but disappointed upon receipt as it does not match the order. Quick response from customer service stating that the item in question was no longer available and immediate change of the webpage but too late for me.
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Patrick M.
Rating: 5 out of 5
following a purchase from 02/12/2024
a lot of choice and very good quality
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Marie Ange B.
Rating: 5 out of 5
following a purchase from 06/12/2024
Everything is perfect: order placed easily, product corresponding 100% to the description
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Dominique M.
Rating: 5 out of 5
following a purchase from 02/12/2024
Very good quality
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Didier K.
Rating: 4 out of 5
following a purchase from 02/12/2024
Very easy delivery, top
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