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Rating: 4 out of 5
Delivery a bit long
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3, 4 and 5 stars
Reset filtersO
Rating: 5 out of 5
In accordance with my order
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J
Rating: 3 out of 5
The navy blue hat is okay, the gray one is a bit small
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H
Rating: 5 out of 5
Top
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A
Rating: 5 out of 5
Very nice quality hat. Speed and reliability of the order. Excellent satisfaction. Thank you. Alexandre
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J
Rating: 5 out of 5
I am still waiting for a cap from Captain Haddock and have no news.
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N
Rating: 5 out of 5
Hello. The shipping was very fast and the product is of beautiful quality and its aesthetics perfectly meet expectations. Well done!
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B
Rating: 5 out of 5
Nothing to report
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H
Rating: 4 out of 5
I am satisfied.
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J
Rating: 5 out of 5
The product completely meets my expectations.
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F
Rating: 5 out of 5
Transaction was easy and delivered to the UK fast with no problems. My new Alpine Beret is splendid too
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M
Rating: 5 out of 5
Top notch everything is perfect.
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B
Rating: 5 out of 5
Great
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F
Rating: 5 out of 5
Very good product congratulations
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C
Rating: 5 out of 5
Corresponds to the order, well packaged
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G
Rating: 5 out of 5
Fast shipping, product in accordance with the description. Thank you
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J
Rating: 5 out of 5
Satisfied
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S
Rating: 5 out of 5
Satisfied with my order
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N
Rating: 5 out of 5
Perfect! Boxes that protect the hats well during transport, at affordable prices. I highly recommend!
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P
Rating: 5 out of 5
Fast shipping and compliance of a good quality item. Perfect.
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J
Rating: 5 out of 5
Order received quickly, well packaged. Product in accordance with the photo, this is the second time I buy on your site. The only negative point is the customs fees for the island of Reunion +20 euros.
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J
Rating: 5 out of 5
Everything was perfect: order, payment, delivery, compliance and quality of the products
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F
Rating: 5 out of 5
SATISFIED
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P
Rating: 5 out of 5
It arrived a long way from France to Wales! Nice Hat and a good Price! Thank you very much! Good evening
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P
Rating: 5 out of 5
Product conforms. Fast shipping
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A
Rating: 5 out of 5
My husband is satisfied with the purchase at work they do not detach
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J
Rating: 4 out of 5
Was in restocking but in the end delivered well in 8 days and quality seems to be on point.
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Response from Chapellerie Traclet
Hello Jean-François,
We warmly thank you for your positive feedback! We are delighted to learn that your order was delivered well and that the quality of our products met your expectations.
Your satisfaction is our priority, and we hope to see you again very soon in our online shop.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive feedback! We are delighted to learn that your order was delivered well and that the quality of our products met your expectations.
Your satisfaction is our priority, and we hope to see you again very soon in our online shop.
Best regards,
The Traclet Hat Shop Team
D
Rating: 5 out of 5
Product as described, fast and efficient delivery. Secure packaging! All good
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Response from Chapellerie Traclet
Hello Danys,
A big thank you for your warm feedback! We are delighted that you were satisfied with your shopping experience and the quality of our service. We would be very happy to see you again soon in our shop for new discoveries.
Best regards,
The Traclet Hat Shop Team
A big thank you for your warm feedback! We are delighted that you were satisfied with your shopping experience and the quality of our service. We would be very happy to see you again soon in our shop for new discoveries.
Best regards,
The Traclet Hat Shop Team
A
Rating: 5 out of 5
Great!
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Response from Chapellerie Traclet
Hello Arnaud,
We warmly thank you for your positive feedback and your 5/5 rating. It is a real pleasure to know that you are satisfied with your experience with us!
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive feedback and your 5/5 rating. It is a real pleasure to know that you are satisfied with your experience with us!
Best regards,
The Traclet Hat Shop Team
E
Rating: 5 out of 5
The hat is amazing. However, I requested bands to tighten it that I still have not received.
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Response from Chapellerie Traclet
Hello Elodie,
Thank you very much for your positive feedback on our hat, we are delighted that you like it! We take your request regarding the shrinkage bands into account and ensure that you receive them quickly.
Best regards,
The Traclet Hat Shop Team.
Thank you very much for your positive feedback on our hat, we are delighted that you like it! We take your request regarding the shrinkage bands into account and ensure that you receive them quickly.
Best regards,
The Traclet Hat Shop Team.
M
Rating: 5 out of 5
Delivery very well, pretty Australian hat in accordance with my order
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Response from Chapellerie Traclet
Hello Marie Hélène,
We warmly thank you for your positive feedback! We are delighted to learn that the delivery went well and that you are satisfied with your Australian hat. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team.
We warmly thank you for your positive feedback! We are delighted to learn that the delivery went well and that you are satisfied with your Australian hat. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team.
S
Rating: 5 out of 5
Good welcome, competence and efficiency. Top quality product (it comes at a price!)
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Response from Chapellerie Traclet
Hello S.,
We sincerely thank you for your flattering feedback. It is a pleasure to know that you appreciated our welcome and the quality of our products. We would be delighted to see you again soon in our online shop.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your flattering feedback. It is a pleasure to know that you appreciated our welcome and the quality of our products. We would be delighted to see you again soon in our online shop.
Best regards,
The Traclet Hat Shop Team
S
Rating: 5 out of 5
Top notch! The team agreed to slightly reduce the hat to fit my head size, the item is impeccable and the delivery was fast
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Response from Chapellerie Traclet
Hello Sylvain,
We warmly thank you for your positive feedback! We are delighted to learn that our team was able to adapt the hat to your head size and that you are satisfied with your order. We hope to see you again soon in our online shop for new hat adventures!
Sincerely,
The Traclet Hat Shop Team.
We warmly thank you for your positive feedback! We are delighted to learn that our team was able to adapt the hat to your head size and that you are satisfied with your order. We hope to see you again soon in our online shop for new hat adventures!
Sincerely,
The Traclet Hat Shop Team.
D
Rating: 5 out of 5
the site is not very ergonomic to find what you want. but then the follow-up, delivery, and product quality are on point
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Response from Chapellerie Traclet
Hello Doris,
We warmly thank you for your feedback. We are delighted to learn that the quality of our products and the follow-up on your order met your expectations, even though the website's ergonomics could be improved. Your comments help us to progress and serve you better.
Best regards,
The Traclet Hat Shop Team.
We warmly thank you for your feedback. We are delighted to learn that the quality of our products and the follow-up on your order met your expectations, even though the website's ergonomics could be improved. Your comments help us to progress and serve you better.
Best regards,
The Traclet Hat Shop Team.
C
Rating: 5 out of 5
Fast and personalized shipping thanks to the little message left when placing the order. Thank you very much for this attention for my partner's 40th birthday.
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Response from Chapellerie Traclet
Hello Charlotte,
We sincerely thank you for your warm feedback. We are delighted to learn that our attention pleased you and that the shipment met your expectations. It would be a pleasure to welcome you again for other occasions.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your warm feedback. We are delighted to learn that our attention pleased you and that the shipment met your expectations. It would be a pleasure to welcome you again for other occasions.
Best regards,
The Traclet Hat Shop Team
N
Rating: 4 out of 5
Lack of information on delivery times: it was indicated 2 to 3 weeks at the time of ordering and I had no news for 5 weeks
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Response from Chapellerie Traclet
Hello Nicole,
We sincerely thank you for your feedback and are delighted that you chose the Traclet Hat Shop. We take your comment regarding delivery times into account and will strive to improve our communication on this matter.
We hope to see you again soon in our online shop for your future purchases.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your feedback and are delighted that you chose the Traclet Hat Shop. We take your comment regarding delivery times into account and will strive to improve our communication on this matter.
We hope to see you again soon in our online shop for your future purchases.
Best regards,
The Traclet Hat Shop Team
E
Rating: 5 out of 5
Very good quality hat; Very satisfying
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Response from Chapellerie Traclet
Hello Emeric,
We warmly thank you for your positive feedback and your perfect rating! We are delighted that our hat met your expectations and that you are satisfied with your purchase.
Sincerely,
The Traclet Hat Shop Team
We warmly thank you for your positive feedback and your perfect rating! We are delighted that our hat met your expectations and that you are satisfied with your purchase.
Sincerely,
The Traclet Hat Shop Team
B
Rating: 5 out of 5
Perfect RAS TVB
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Response from Chapellerie Traclet
Hello Bruno,
A big thank you for your very positive feedback! We are thrilled to learn that your experience with our shop lived up to your expectations. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
A big thank you for your very positive feedback! We are thrilled to learn that your experience with our shop lived up to your expectations. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
S
Rating: 5 out of 5
nothing to report
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Response from Chapellerie Traclet
Hello S.,
We warmly thank you for your positive feedback! It is a pleasure to know that you are satisfied with your experience with our shop.
We hope to see you again soon.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive feedback! It is a pleasure to know that you are satisfied with your experience with our shop.
We hope to see you again soon.
Best regards,
The Traclet Hat Shop Team
E
Rating: 5 out of 5
Purchase of the Bermuda hat with neck protection. Excellent product. In khaki color, it holds its shape once taken out of the suitcase. Very well ventilated, the hat is not too hot to wear and protects perfectly from the sun. The heat wave seems less exhausting and the hike less difficult thanks to its effective protection. Be careful to take a size up because it fits a bit small, especially with the neck cover installed. Not yet tried in the rain.
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Response from Chapellerie Traclet
Hello Eric,
A big thank you for your very positive feedback! We are delighted to learn that the Bermuda hat brings you satisfaction and optimal comfort during your hikes, especially in hot weather. Your advice on sizing is valuable and we will make sure to share it with our customers.
Sincerely,
The Traclet Hat Shop Team
A big thank you for your very positive feedback! We are delighted to learn that the Bermuda hat brings you satisfaction and optimal comfort during your hikes, especially in hot weather. Your advice on sizing is valuable and we will make sure to share it with our customers.
Sincerely,
The Traclet Hat Shop Team