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Rating: 5 out of 5
Fast shipping and well packaged. Hat received as described.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good, very easy to access site, layout is very clear, I didn't have to contact customer service, the order placed suits me (beret), now I will think of you for my future headwear, the prices are reasonable for a French house and I prefer items made in France.
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A
Rating: 5 out of 5
Very clear site!
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A
Rating: 5 out of 5
I am satisfied with the execution of the order and the quality of the product.
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A
Rating: 3 out of 5
2 strange things:
In my order, it is specified that I would have to wait because there are supply difficulties... I asked by email for explanations, an idea of the new deadline... no response!!!!
And yet within 48 hours I was notified that my order was shipped and I could track my package!!
On the announced day of receiving my package at a Relay point, I received a text message saying that my package was blocked because I had customs fees to pay and I was invited to connect to a website.... I did not respond to this text which was a scam..... I received my package without any issues
BUT HOW DID THEY GET MY NUMBER??????????????
Translated reviews
In my order, it is specified that I would have to wait because there are supply difficulties... I asked by email for explanations, an idea of the new deadline... no response!!!!
And yet within 48 hours I was notified that my order was shipped and I could track my package!!
On the announced day of receiving my package at a Relay point, I received a text message saying that my package was blocked because I had customs fees to pay and I was invited to connect to a website.... I did not respond to this text which was a scam..... I received my package without any issues
BUT HOW DID THEY GET MY NUMBER??????????????
Response from Chapellerie Traclet
Hello
Several strange things.
On our side, we sent an email following yours on April 20, 2021.
The post office sent you two emails on April 22, 2021, which you opened.
The phone number was indeed communicated to us as well as to the post office, you indicated it both during the order and on the post office's website.
Remaining at your disposal.
Best regards
Traclet
Several strange things.
On our side, we sent an email following yours on April 20, 2021.
The post office sent you two emails on April 22, 2021, which you opened.
The phone number was indeed communicated to us as well as to the post office, you indicated it both during the order and on the post office's website.
Remaining at your disposal.
Best regards
Traclet
A
Rating: 5 out of 5
Satisfied in every way. Speed of processing, consideration of a specific request (another color than the one available). Easily reachable by phone and very good packaging for shipping. The hat is perfect
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A
Rating: 4 out of 5
Delivery was compliant and fast.
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A
Rating: 5 out of 5
Fast delivery, packaging ok, quality product, reasonable price
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A
Rating: 5 out of 5
Site to recommend, very serious, very responsive, quality at the rendezvous.
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A
Rating: 4 out of 5
Fast Delivery
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A
Rating: 5 out of 5
100% satisfied
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A
Rating: 5 out of 5
A discovery for this site and very satisfied with the fast delivery within the deadlines.
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A
Rating: 5 out of 5
Very pretty hat
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A
Rating: 5 out of 5
very satisfied with the speed of delivery as well as the quality of the product.
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A
Rating: 5 out of 5
fast delivery, very nice beret!!
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A
Rating: 5 out of 5
In accordance with the description.
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A
Rating: 5 out of 5
Easy contact and quick response to my question. Gray leather cap not found elsewhere.
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
Delivery on time, qualitative product in accordance with the description on the site, a flawless performance, waiting to choose the future cap for winter
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A
Rating: 5 out of 5
Package received super quickly, and hat is great!
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A
Rating: 5 out of 5
Bravo! Package delivered on time, perfect protection and packaging. Congratulations to all!
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A
Rating: 5 out of 5
Product well packaged excellent
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A
Rating: 5 out of 5
Good quality and very short delay
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A
Rating: 4 out of 5
Include photos with faces or head shapes
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A
Rating: 5 out of 5
Perfect
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A
Rating: 4 out of 5
Simple navigation, a wide choice of products, fast delivery.
However, returns could be handled by the company (other than for payments via PayPal).
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However, returns could be handled by the company (other than for payments via PayPal).
A
Rating: 5 out of 5
very clear and fast
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A
Rating: 5 out of 5
Compliant with the presentation. Good quality, fast delivery. Satisfied.
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A
Rating: 5 out of 5
Very good and very fast
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A
Rating: 5 out of 5
Delighted, product conforms to the description and perfect delivery within the given time. I recommend the site
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A
Rating: 5 out of 5
More time to wait for the product to be available on the site (several weeks). However, 2 days max between order confirmation and delivery! "Hats off"!!!
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A
Rating: 5 out of 5
Beautiful product meeting my expectations. Conforms in all respects to the sales site. Very fast shipping. Great care in packaging. Thank you very much.
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A
Rating: 5 out of 5
The site is great, I recommend
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A
Rating: 5 out of 5
Very satisfied with the product, the price, the delivery, perfect, thank you!
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A
Rating: 4 out of 5
Great, thank you, they are perfect, I recommend you, thanks again
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A
Rating: 5 out of 5
very satisfied with the product, the order and the delivery times
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A
Rating: 4 out of 5
Good packaging of the package
speed of sending the package
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speed of sending the package
A
Rating: 5 out of 5
Very happy
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A
Rating: 5 out of 5
Good product and very fast shipping.
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A
Rating: 5 out of 5
A lot of choices
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