Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2020
Correct site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2020
chic, comfortable, practical. very nice effect on the head. A little apprehension when ordering regarding the only size choices of 57 or 59 cm, having a head circumference of 55 cm. good surprise since having ordered and received a 57 cm, the hat fits perfectly. Good depth to insert the provided hair, and the best part for me is finally having a hat that stays on my head even in strong winds (I am in Brittany) because it is equipped with a tie, a very nice non-hurtful cord that is adjustable. Very careful packaging. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
Everything is going well, it's perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
very clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
Serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2020
Very beautiful masks, quality and nice fabrics
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
Pleasant site with easy search
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
I would improve the return service. The items you sell have the characteristic of needing to fit well and size exchanges should be frequent. It is difficult to find your section dedicated to this service. You require a form that I could not print: I sent it handwritten. The customer has to pay for the return and I also think for the new shipment: the pair of gloves becomes quite expensive and takes a long time to arrive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2020
Just perfect! My man looks like Indiana Jones with it!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2020
very clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2020
Perfect+++quality of workmanship, choice of items and speed of processing. Thank you. My son is so happy.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
Bravo and thank you for your efficiency and competence, which we sorely miss in this 'superficial' world.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2020
Careful shipping, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
Well-designed site. I called for information and received a quick response. Product sent as soon as the internet order was received. I have nothing to say on my side and if needed, I will place another order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2020
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2020
Good.
They respond very quickly to emails. Very good point
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
Varied items and good navigation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2020
very satisfied with my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
Simple, rational, and easy navigation in the catalog. Exceptional responsiveness from customer service. I recommend Traclet to anyone who wears caps and hats and wants original headgear.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2020
Well advised on the phone. Product delivered matching the description and advice. Careful packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
I recommend this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
Fast delivery--quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
Super straw hat, the next one is the triple straw
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2020
perfect,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
Fast delivery, good communication.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2020
The cap purchased is of very good quality but I had ordered it with gift options and a little note... it was wrapped in a very thin paper bag with the note written in black marker on the packaging... what a disappointment...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2020
It corresponds exactly to what I wanted. Super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
I am very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2020
Speed of processing and shipping despite the health situation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2020
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2020
not enough photos of hats worn on mannequins
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2020
Fast delivery, the hat was well protected.
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