Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2017
The site is good but unfortunately the delivery leaves much to be desired.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2017
Elegant and classy, very good quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2017
Small delivery delay issue but the quality of the cap is great, it is beautiful
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2017
fast, efficient, extraordinary choice, very reliable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2018
well designed and practical
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2017
Excellent service, responsive, very friendly and helpful!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2018
Very complete, easy and very readable. Suggestion: have more hats or caps in situation on a head as the rendering is difficult to imagine. I think that way there would be fewer returns...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2018
very good site with beautiful products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2017
1st order placed by phone on December 19 and received, after a reminder from me, on January 7.... I think they simply forgot to validate my order - too bad there wasn't an apology from them - human error but does not prevent courtesy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2018
everything was perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2018
hello. I received my order as expected. the black cotton flat cap is impeccable and the size is also good. I am very satisfied and recommend it. thank you Traclet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2017
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2017
Clear and quick
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
Very simple order and very fast delivery. Very good, I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2018
easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2018
Perfect, one more to my collection!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2017
Reliable site and very correct tracking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2017
fast and efficient, product properly packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2017
Everything is clear, user-friendly and well organized.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2017
compliance, speed, seriousness.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2017
Pleasant site, easy navigation, photos true to the proposed items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2017
Perfect
Skills
Listening
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2017
After several purchases on your site, I have never been disappointed. Both by the choice of hats and their quality as well as by the delivery.
I highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2017
Very good, good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2017
Very good, a lot of choice and quality. Very good customer service. Do not hesitate
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2017
Fast! Received on time. Be careful with packages opened during transport!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2017
Products of excellent quality and delivered within the expected time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
Serious, the order was quickly taken into account. One problem though: head reducers should be proposed more clearly, I have to make a new order. To improve, the delivery by (TNT), because notified at 8:35 in the morning even by sms, I had to wait until 1:30 PM for the delivery (which could have been done until the evening) without having more information on a more precise schedule, so half a day lost (this can be one day).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2017
very good, the product meets my expectations, the online tracking of the delivery is great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2017
Very fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2017
Site with a very wide choice of hats
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2017
Very good quality and fast shipping. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2017
Fast delivery, responsive customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2017
Effective and reliable. My first order on this site gave me complete satisfaction and encourages me to make new purchases there.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2017
Very good site with a lot of choices, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2017
good quality item
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2017
Good site but the caps are too thin, my yankee is all deformed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2017
Very good, fast delivery and in good condition. I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2017
Always perfect for speed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2017
Very good product, the quality is well present. Fast delivery, correct packaging. However, the feathers on the side of the hat are neither sewn nor glued so I have already lost them and fortunately found them again.
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