Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2014
There is a lot of choice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2014
Item corresponds exactly to the searched product. Good value for money. Time taken for order processing and delivery is very appreciated.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2014
very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2014
Fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2014
Very good welcome including on the phone, great team, I didn't rate very well to avoid giving them a big head but it deserves it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2014
Perfect, fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2014
Excellent presentation, easy access, top-notch communication!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2014
GOOD
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2014
the site is not bad. I had made a mistake on the size and the Traclet company changed it for me quickly and without any problem.
Good on negotiation, on delivery but the product disappoints me
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2014
corresponds to what is presented
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2014
very good site, choice and quality items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2014
Good overall
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2014
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2014
no problems to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2014
great, very smooth, lots of choices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2014
Fast processing and delivery, slightly light packaging, package arrived damaged but product intact.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2014
Nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2014
Very responsive site, good communication, fast and careful shipping, all at a very affordable price. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2014
Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/10/2014
very serious, thank you...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2014
Good contact with customer service who adapted to my particular request.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/07/2014
Good store, very difficult products to find elsewhere. No issues during the order. However, the sizes do not necessarily match.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2014
Quality products. Good telephone reception and impeccable delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2014
Quite an interesting site. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2014
Very serious site, fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2014
Very good site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2014
well designed and clear
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2014
the site is quite good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2014
This order did not pose any particular problems either in terms of payment or delivery times.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2014
a bit expensive but the product I wanted and that my husband has been wearing for over 30 years thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2014
Fast, clear and serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2014
very good, serious, efficient, beautiful items
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/10/2014
several hats have been ordered and it's always very good keep it up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2014
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2014
Communication with the team is effective
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2014
Super hat
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2014
Good choice, the interface could be improved.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2014
This is at least the seventh or eighth hat we have bought from Traclet (men's caps, chapka, wedding hat...). True professionals in hat making and a great service. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2014
Superb product, impeccable service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2014
No problem
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