Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Very thin UV protection bucket hat on top to the point of letting light through so I doubt its effectiveness. Therefore, expensive item with a very poor quality/price ratio. I will keep my old one which is much thicker.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2022
Simple to use site..!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2023
Like all sites, nothing complicated. Disappointed with my order
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2023
Average finishing quality
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2023
Correct site, easy order, normal delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2023
Sale of an item NOT IN STOCK. Delivery time 'very long'. But, once not customary, I will remain a customer of TRACLET.
PLG.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2023
Hello, unfortunately the product does not fit my hat I am returning it today, otherwise generally very happy with the service and the products purchased.
Translated reviews
Response from Chapellerie Traclet
Hello
what shape are you looking for for the protective cover?
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2023
Perfect and fast service.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2023
Announced delivery time 2 to 3 weeks. After 4 weeks I send an email of dissatisfaction because no news of my order. As if by miracle, barely 48 hours after my letter, this order was sent to me, my hat was 'sleeping' somewhere, if I hadn't manifested myself I might still be waiting!!
Otherwise the ordered product is compliant, I regret the lack of information regarding its maintenance: hand wash or machine? No notice or label.
La Chapellerie Traclet had accustomed me to better.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2023
I am waiting to know, after having asked in the procedure, if I can yes or no return the item, after having asked for the size above....
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2023
Too bad there is no size for the caps
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2023
I think that with the given head circumference, you should consider a larger diameter for the beret. We are not on site to try it on.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2022
Good quality, but endless delivery time
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2023
Top quality
very long delivery for an item announced as available
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2023
No review regarding Traclet to provide for now.
Return request sent as soon as the package was received.
Reason for return in the comments.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2023
I followed the size recommendations for a cap, but I should have probably taken my size. What bothers me is that I have to pay for the return of said headgear... we'll see how the refund is handled...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2022
The hat is very successful and of good quality, but the delivery times have nothing to do with what was highlighted. I received mine at the last minute, 4 days before my wedding, even though I had ordered it 4 months ago. Thank you anyway for the product.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2023
The product fits well, but unfortunately for navy blue, it looks more like black... Otherwise, beautiful hat.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2023
The size of the beret delivered is a 57 instead of the 56 ordered (actually, I would have needed a 55).
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2022
On the site, the ribbon of the hat is black, but the one received is gray...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/12/2022
Good communication - Good quality of the product. Delivery 3 weeks after the order (much longer than expected). - Cap much too big despite having strictly followed the advice regarding head measurement.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2022
We had a phone interview, during which we confirmed my order. I received one product out of the two ordered, and I won't receive the entirety of my order before my trip.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2023
The size is not very respected.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/12/2022
Fast delivery and good quality packaging. The site is not very user-friendly. It quickly becomes apparent that the requested filters are not applied! As a result, it's a bit of a hassle to find what we really want. Prices are within the norm. A bit expensive, but with enough searching, you can find cheap hats. However, I have never received a discount code.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2022
The product is great, good value for money. But very little information about the delivery was communicated; I was left without news for nearly 2 weeks before having to fish for information to know what was happening. The exchange was complicated, but the product eventually arrived, well packaged and in line with my expectations.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2022
Only 3 stars because my order placed on 20/12, which was supposed to be delivered in 24 to 48 hours (planned as a Christmas gift), was delivered on 26/12 and at a pickup point much further away than the one selected!!! Failed Christmas gift... Thank you Traclet!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2022
The item does not exactly match the image on your site; it is not assembled in the same way.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2022
It is regrettable to charge the amount of the order more than 3 weeks before delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2022
Correct
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2022
Difficult to find the dimensions of this specific reference. Otherwise, processing and delivery times are extremely satisfactory.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2022
For a delivery to overseas territories, they could charge tax-free since customs taxes upon arrival, ending up with more shipping and tax than the price of the item.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2022
I ordered other goods in France, and this is the first time this has happened to me.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2022
I do not understand why the beret I bought, which is supposed to come from the Laulhère factory, does not bear the characteristic label in the cap nor the small verification badge on the side.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2022
Correct delivery, but the item (women's hat) is small, and the fleece lining is only on a small part (edge), and it is in openwork knit that will let the cold through.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/11/2022
Not satisfied with half of my order.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2022
My package was received torn and dirty... as for the product, there were hairs inside... WITHOUT A DOUBT A RETURNED PRODUCT THAT WAS RE-SOLD TO ME.... what hygiene!!!....
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2022
Product conforms to the description.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2022
Order on 5/11, delivery on 26/12.........
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2022
Cap not branded compared to the photo on the site.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2022
Hello, Regarding the product, nothing to say, it is very good. However, regarding customer service, there are points to review, namely: - I would have liked to be informed by email that the product I ordered was being restocked, and that I was given an approximate delivery date. Instead, I was left without news, wondering if I would receive my order before Christmas. - Not having any news, I called the company, and I spoke to someone who was borderline polite who told me that I shouldn't have called, but that I should send an email. Where is the Customer Service?
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français