Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Disappointed that there is no sewn label inside the berets with your company's name
that would signify 'made in France'
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2022
The site is not very operational. For example, I select 'Women' and I end up with lots of mixed men's headgear. The selection does not work and this is true regardless of the selection. It's very regrettable and wastes a lot of time. Needs improvement+++
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2022
Product as described but announced delay of 15 days vs actual delay of 6.5 weeks.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2022
the beret is really small even though it is a one size fits all
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2022
The order confirmation took quite a long time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
The package is a Christmas gift, so comments could be after these dates and festive events
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2022
Product advertised as being from the Stetson brand on the site, however this is not the case (Lierys, linked to Stetson but not a Stetson), response from customer service to my request for explanation: indeed it is an error on the page, but we cannot change the brand on the cap... effective analysis to say the least.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2022
Item received too small despite the size indication matching the measurements on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
Well a bit disappointed the photo on the site is not contractual as the shape of the beret in the photo is not the same received, in the photo the beret is flat cap shaped and received a round beret
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
Order and delivery were quick except the color is not the right one...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
The 2 hats delivered are very good but the delivery was not made to the requested pickup point (in Golfe-Juan) but to a pickup point several km away (in Juan-les-Pins).
That's regrettable!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2022
Very fast delivery, but I would have thought, given the price of the cap, that it would be placed in a box with the brand name rather than just simple tissue paper. It's a bit mediocre for a gift.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2022
City sport cap that could be more comfortable (leaves a mark on the forehead, not because of a too small size but due to average quality manufacturing). The forehead is in contact with a bulge, whereas a band would be preferable. Sturdy, top material.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2022
Order and delivery without problems but the return was supposed to be free if paid by Paypal but in fact Paypal does not refund anything and you have to fight for the return organization!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2022
Mixed review. I expected better quality products when addressing a hat maker. Despite the label, I doubt that the berets are made by them (not least because of the cut plastic tag I found a piece of in the fabric) so I found the price a bit high once the items were received.
Nothing to say about the chemo turbans, the prices are more or less the same everywhere.
My order was sent very late, but customer service responded extremely quickly when I complained. However, I would have preferred them to inform me that an item would be sent later instead of finding a handwritten note in the package.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2022
The packaging leaves much to be desired
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2022
no issues on that side
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2022
Hello, the hat meets my expectations, however I had chosen this model because it was specified that its manufacturing was done in Canada, unlike other models made in China.
I notice upon receipt that my hat is made in China. I am therefore disappointed. Michel G
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2022
I posted a request on the contact form and received no response.
I waited a month for my delivery without any email to keep me waiting.
Too bad because the site is well stocked.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2022
No lining in the cap which lacks structure as a result. Complicated return for refund.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2022
Stetson penn
That Stetson stop having its hats made in the Czech Republic.
I have never seen such poor quality.
I have been buying Stetson for 40 years and I have never seen such a low-end fedora
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2022
Quality hat. Nice effect. However, order tracking is insufficient. Given a 2-week delay and 4 weeks later it is sent following 2 email and phone complaints. Arrived on time the day before my wedding.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2022
good except the error on the bow tie error on a product 2 black and not a red one a black
good hat
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2022
The filters are not refined enough.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2022
Excellent product, fast delivery, but out of the 2 products ordered, one did not match the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2022
Pleasant fabric to wear.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/10/2022
Hello. I ordered a black kangol beanie hat from you, as I liked it in the ad, but upon unpacking, the two eyelets at the back displeased me, so I will give it to my son. I have therefore recommended another model called black steve sailor, which you posted. I would like to hear from you regarding a cotton outdoor beige bucket hat reference 8880 size L, for which I left you my email. Thank you in advance, and I wish you a good day. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2022
Hello, there is an error with the item, my daughter ordered the Stetson Ref. 391 and that is not what I received.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2022
serious and efficient
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2022
compliant item, correct site with an enormous choice. However, despite a nice ad for free shipping from €90 (no asterisk *, nor under certain conditions), they still charge €7.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2022
Pleasant site and visually well-stocked; nothing to say about the quality of the delivery, particularly fast. However, the delivered items are less flattering than in the presentation photos on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2022
Changing and sparse information... On the date and place of delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2022
Average
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/09/2022
The site is very good. It was after the processing of the credit card that things were less good. Firstly, no confirmation email before the follow-up. No expected delivery date given. Three weeks after payment, I sent an email asking for an idea of the delivery date, no response, but I received a shipping notice for the next day. One of the two hats arrived, very beautiful and well packaged, (maybe too small but that can be adjusted later). I still have no news about the other one and you are already asking me to leave a review, as if the order was finalized, that worries me a bit.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2022
Ad on the site for a 72-hour shipment but at the time of ordering, the delay changed to 3 weeks. Okay, that can happen. After 4 weeks, I sent an email to get news. Response within 48 hours explaining that they were sorry and that my order had been shipped. Indeed received in 24 hours by chronopost. I think that if I hadn't written, they would have forgotten my order. Or coincidence??
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/07/2022
ordered item very satisfactory, but delivery time too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/09/2022
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2022
I followed the site's advice and ordered a size up from my usual size. Upon arrival, my hat is slightly too big. My usual size is only available 'on order' with no information on the delay. Delivery in 48 despite a package lost by the Post.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2022
Navigating the site seems easy and the product is of good quality. But on the site, it is written that delivery is made within a maximum of 48 hours. However, I received my package almost a week after ordering it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2022
The cap is beautiful. It was supposedly sold as being linen. In fact, it is cotton, as marked on the labels. And it is not a Hatteras.
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