Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I had a bit of trouble finding my account. I received a message inviting me to finalize my purchase (item in the cart), while I had already made my purchase and received my invoice. I wondered if I had made the same purchase twice..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2022
fast delivery. However, the package was slightly torn. Since it was a cotton beanie, the risk of deterioration was minimal.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/08/2022
model received conforms to the reference but size L = 58 head circumference too big waiting for exchange !!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2022
Quality of the felt below my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2022
Still not delivered
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2022
Deadline not respected product compliant
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2022
Many models. However, it is a pity not to have any size in cm on the one-size models. This resulted in a return because it was far too small. Only my 12-year-old child could wear it. It is also a pity not to have staff available by phone.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2022
Delivery offered by chronopost as an option with a significant surcharge and arrival of the product with delay. What interest!!?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2022
no particular opinion
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/07/2022
I cannot select multiple hat choices at the same time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2022
A lot of choices. Apparently of quality but Women's beret one size (probably XXL) so unwearable. Fortunately, I manage with sewing. A warning would have been welcome..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2022
The wait was long: 2 months to receive the hat.
The packaging is quite succinct, but the hat is of superb quality!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2022
Hello,
I had made a comment when I placed my order, to put a foam or cork band so that the hat fits perfectly to my head size. (by the way, it is well indicated on your site to take the larger size if you are between two sizes, and to adjust with these bands.) Anyway, no band in the package. If you could send them to me, that would be perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/07/2022
Be careful with the regular updating of the list of collection points offered on the Traclet site: the relay point for receiving the package found on the Traclet site no longer existed. I had to choose another one. Aside from this slight inconvenience, everything was perfectly handled within a controlled timeframe.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2022
no particular issues on your site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2022
too long delay between order and delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2022
Everything would have been fine if the sizes of the caps were correct, on the two caps that are size 57, the Camaret is correct, but the Benodet is well marked 57, but for me it is size 58 because it is loose, so please review this with your manufacturers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2022
Order placed for delivery in 24 hours.
The delivery was supposed to take place on Thursday and the order was delivered on Saturday by Chronopost.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2022
Satisfied delivery on time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2022
items often unavailable and random sizes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2022
Mixed feelings about this item
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2022
I like the hat (quality) but it wasn't really what I wanted, and moreover the brown is very dark.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2022
Item as described, delivery time not respected, delivery information incorrect...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2022
Regarding the use of the site up to the order, nothing to say, everything went well. The ordered product is of quality, now let's see how it performs in use.
The only issue in the process is the delivery by COLISSIMO. Still as catastrophic, like this company. I was almost lucky to have received my package. This is certainly the only point that will make me hesitate to order from Traclet in the future unfortunately. Unless another option allows for home delivery...
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Response from Chapellerie Traclet
Hello
thank you for your message.
Yes we also offer delivery to your home with or without signature.
best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2022
Hat damaged on one side
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2022
Funny management of relationships!
Pay and learn that the product is not available!
Finally delivered a few days later without any information.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2022
Super fast shipping but the hat received did not have the ribbon seen in the photo on the site and is a bit larger than announced
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2022
It's too long to receive the order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2022
Non-respect of the initial delivery deadline. However, very beautiful quality product.. which makes an impression
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2022
Delivery on time but packaging too small so hat with creases and slightly deformed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2022
Order taking without problem, but once it's done, you announce that there is a stock shortage, without giving a delivery time and you charge the credit card. Not very correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2022
Fundamentally disappointed not to find your hat in local hat shops or at summer markets, and having to order it online with all the precariousness of Ubers and transport that this generates. A cost that explodes as a result!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2022
Quite happy with my delivery, except for the size. I took an S (head circumference 54cm), it is marked S on the label and the invoice, but the head circumference of the hat is more like an M because there is really too much margin for it to be really an S. I have other hats, all in S, my size, which fit me perfectly, while this one falls over my ears... It would be good to be able to insert adhesive bands to adjust it better. Otherwise, nothing to say, it's a beautiful hat, of quality, conforming to the photo and the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2022
The hat is relatively fragile I have already noticed a snag while I take care of it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2022
2 months to get 2 Berets
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2022
The site is well designed. The photos are pretty.
Easy navigation.
However, the fact that most products are made to order gives an impression of drop shipping.
The colors in the photos differ slightly from the received item.
Otherwise, it's great
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2022
I am often blocked by cookies and I had difficulties displaying my cart before payment.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2022
the color rendering on the site is sometimes misleading compared to reality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2022
This is the first time I am unhappy with your site and the way the order was handled, and on top of that, I was told that the hat would be sent to me by TNT, which was not the case, and today, May 29, I still do not have it, and I am going in for surgery for a cancerous tumor on Wednesday, so after that, I will no longer need it because for 4 to 6 months I will have my head bandaged! Very disappointed!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2022
Recurring identification problem.
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