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Rating: 3 out of 5
Beanie conforms to the visual and my expectations, two other products waiting for restocking for several months.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
3 star reviews
Reset filtersA
Rating: 3 out of 5
Stetson cap too small and Army cap doesn't please me but fast delivery, I recommend
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A
Rating: 3 out of 5
order delivered incomplete, waiting for the supplement
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A
Rating: 3 out of 5
I have a size problem, I reported it 4 days ago and still have no response.
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A
Rating: 3 out of 5
Fast delivery but disappointed by the quality of the beret.
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A
Rating: 3 out of 5
A GOOD NAVIGATION OF THE SITE
THE PERSON WHO ANSWERS THE PHONE IS VERY FRIENDLY
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THE PERSON WHO ANSWERS THE PHONE IS VERY FRIENDLY
A
Rating: 3 out of 5
A long delay due to the product being out of stock, so the delivery was also later than expected.
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A
Rating: 3 out of 5
Nothing to say about the products. But 4 days late without information from Colissimo. Complete package but rebuilt by the carrier (sticker).
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A
Rating: 3 out of 5
Quite average, disappointing!
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A
Rating: 3 out of 5
Fez hat too big compared to the ordered size
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A
Rating: 3 out of 5
The head entry is just a simple fabric ribbon and not a leather band with a pom-pom like in traditional hat-making for felt hats. I expected better finishing from Traclet (considering the price)...
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A
Rating: 3 out of 5
Disappointing product in quality
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A
Rating: 3 out of 5
For the colors, you have to press on a dot of the chosen color without this color being written during the selection; I chose navy blue and checked twice before confirming my cart. In the end, the delivered beanie is black even though the delivery note indicates "navy". No time to return it before Christmas.
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A
Rating: 3 out of 5
Disappointed because most items were unavailable when I selected the desired size. And I couldn't find how to filter this size or available hats to have less to search. Otherwise, very nice hat shop.
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A
Rating: 3 out of 5
Doubtful return policy, unpleasant phone reception.
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A
Rating: 3 out of 5
Delivery is not what was expected
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A
Rating: 3 out of 5
Good site, but not very responsive, if the product you ordered is out of stock.
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A
Rating: 3 out of 5
It was quick, important during this Christmas period
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A
Rating: 3 out of 5
See my comments below
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A
Rating: 3 out of 5
I have to pick up my package at a different collection point than planned and I don't know how to get there
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A
Rating: 3 out of 5
Delay far too long between order and delivery
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A
Rating: 3 out of 5
Item arrived unusable and returned, at my expense.
Waiting for a new shipment.
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Waiting for a new shipment.
A
Rating: 3 out of 5
The site is okay, not the prettiest but easy to navigate.
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A
Rating: 3 out of 5
Easy order and quickly shipped! I recommend++
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A
Rating: 3 out of 5
Mix-up in the shipment
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A
Rating: 3 out of 5
nothing
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A
Rating: 3 out of 5
on my last order
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A
Rating: 3 out of 5
Hello, just to inform the customer that there will be a delay in delivery on their order (order at the beginning of September with a delay of 2 to 5 weeks expected, delivery at the beginning of December)
Thank you
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Thank you
A
Rating: 3 out of 5
I only give three solely for the delivery time. The beret is beautiful and of remarkable quality. But more than a month to be delivered is unacceptable!!! Without follow-ups on my part, I might still be waiting. I can understand a stock shortage, but not the lack of information.
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A
Rating: 3 out of 5
The site indicates delivery in 24/72h....: order placed on November 7 and shipped on November 16. Even if there is a holiday, that's a long time.
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A
Rating: 3 out of 5
Good navigation on the site, it's clear and good customer service, I am satisfied, thank you very much.
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A
Rating: 3 out of 5
Hello. When choosing the delivery method, I opted to have the 3 ordered hats delivered to my home without mandatory signature. This allowed me not to be present at the time of delivery. In the end, the choice of packaging was not suitable for a standard mailbox, and therefore could not fit inside. In the end, I had to go pick up my package at the post office. Please adapt your packaging to mailboxes, especially since three hats should fit in many mailboxes!!!
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A
Rating: 3 out of 5
2 points to absolutely improve I think:
- The package arrived almost open as the craft tape used is fragile, and there was no protection against crushing the hat... really not great.
- The quality of the hat: I still spent 70 euros on this hat, and it's almost like a joke costume hat... a bit better finished, but the quality and sturdiness of the hat for this price is really below what we expect...
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- The package arrived almost open as the craft tape used is fragile, and there was no protection against crushing the hat... really not great.
- The quality of the hat: I still spent 70 euros on this hat, and it's almost like a joke costume hat... a bit better finished, but the quality and sturdiness of the hat for this price is really below what we expect...
A
Rating: 3 out of 5
Beautiful models, but unavailable for sale
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A
Rating: 3 out of 5
Average because there was no information for several weeks after the order even though my account had been debited.
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A
Rating: 3 out of 5
Average
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A
Rating: 3 out of 5
Fast shipping, merchandise return also fast....but restocking of a product is slow.
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A
Rating: 3 out of 5
product too small size does not match
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A
Rating: 3 out of 5
Positive: fast delivery (Chronopost so paid) & hat in excellent condition
To review: the packaging of the hat (I would have preferred tissue paper and/or a small fabric protective cover)
Brush: the color is not the right one, nor the model
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To review: the packaging of the hat (I would have preferred tissue paper and/or a small fabric protective cover)
Brush: the color is not the right one, nor the model
A
Rating: 3 out of 5
It's a shame that the delivery time is not clearly indicated or really respected
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