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Rating: 3 out of 5
This is the second time I order via CHRONOPOST and the second time I am delivered by COLISSIMO. It was a gift for my birthday and I still haven't received it!
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
3 star reviews
Reset filtersA
Rating: 3 out of 5
Good site, however it is impossible for me to return an item ordered by mistake...
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A
Rating: 3 out of 5
size M56,57 a bit too big (made in China???)
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A
Rating: 3 out of 5
Difficult to pay online! I know that ChapellerieTraclet is not directly to blame but it was difficult to place the order. Thanks to the person who kindly informed me over the phone and sent me a payment form.
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A
Rating: 3 out of 5
Order 04.09 (cap + chapka)
Cap delivered on 25.10
Chapka pending
Issue?
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Cap delivered on 25.10
Chapka pending
Issue?
A
Rating: 3 out of 5
Navigating the site presents some difficulties in searching.
One example: You send me an email for a preview of the collection.
I then search for the leather cap which is only available in black on the search site.
Fortunately, you sent me information the next day presenting this
cap in brown color. Otherwise, there would have been no order
With my best regards.
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One example: You send me an email for a preview of the collection.
I then search for the leather cap which is only available in black on the search site.
Fortunately, you sent me information the next day presenting this
cap in brown color. Otherwise, there would have been no order
With my best regards.
A
Rating: 3 out of 5
Just to say that size 61 is too tight for me and I would have needed a 62. There is a way to wear the beret military style, perched on the top of the head and well turned over the ears, a more relaxed, looser way, which would deserve larger sizes.
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A
Rating: 3 out of 5
Important delays.
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A
Rating: 3 out of 5
size 58 is too big, :::::
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A
Rating: 3 out of 5
The website does not indicate if the item is in stock in the color and size ordered. Traclet only informed me of this during my call when I was worried about not having news of my order. As soon as we agreed on another color, the customer service and delivery were very efficient.
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A
Rating: 3 out of 5
I had asked for advice on the size and I was told that S/M would be a bit tight for size 58. But L/XL is a bit big. Wouldn't it be better to keep the classic sizes?
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A
Rating: 3 out of 5
Not satisfied with the delivery, almost 2 weeks delay.
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A
Rating: 3 out of 5
There was first an inability to scroll through the size menu, then there was an error due to the clumsy correction of the size labels on the site, still for the same chosen item.
But your responsiveness ultimately paid off, and everything is back to normal.
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But your responsiveness ultimately paid off, and everything is back to normal.
A
Rating: 3 out of 5
Order placed on 07/07/2021 and delivery received on 25/09/2021! The payment was processed without delay and we waited more than two and a half months to receive the ordered product.
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A
Rating: 3 out of 5
I am very happy with my hat, but I wanted it in black and I received it in green: it is very difficult to know which color was chosen on the site, there is only one photo in black (for the hat I took anyway) and no visual difference when clicking on one color or another: I didn't even realize I was ordering in green... this could be improved on the site.
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Response from Chapellerie Traclet
Hello, we have taken your message into account and we will try to resolve this issue. For the green hat, it is indeed possible to change it if it does not suit you. Best regards, Traclet Sebastien
A
Rating: 3 out of 5
Fast and efficient service. The product labeled as size 56 is actually size 55 (measured with a tape measure).
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A
Rating: 3 out of 5
I don't like the material of this hat.
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A
Rating: 3 out of 5
I ordered the wrong size.
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A
Rating: 3 out of 5
Not satisfied with my order.
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A
Rating: 3 out of 5
Certainly there is a choice but at the time of payment, the payments are refused and this by card so you have to call to either reorder or pay the person online who is not very nice!!
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A
Rating: 3 out of 5
Too small for a 63.
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A
Rating: 3 out of 5
Good at first, disappointed afterwards.
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A
Rating: 3 out of 5
A lot of time between the order and the delivery.
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A
Rating: 3 out of 5
Hello. The criticism does not concern the product or the speed of delivery (which both deserve five stars) but the connection to the account; it was impossible for me. I then called and the order was smoothly processed thanks to my contact person.
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A
Rating: 3 out of 5
Hello, I am missing one item out of 4: the Cousteau Marine beanie in one size. Will you wait for a restock or will you issue a credit?
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A
Rating: 3 out of 5
Serious.
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A
Rating: 3 out of 5
Very good.
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A
Rating: 3 out of 5
Missing sizes especially in size 60 (always size 60). I would have bought more products if available immediately in size 60. Too bad!!!
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A
Rating: 3 out of 5
Hello, the hat is in accordance with the description, too bad the ribbon is not a real knot that cannot be modified or personalized.
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A
Rating: 3 out of 5
Super fast delivery. However, the product was received in paper packaging that had many grease stains...
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Rating: 3 out of 5
Disappointed with the quality of my purchase. I have bought these hunting caps several times and they were lined. Especially for the price I paid, I expected better quality.
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A
Rating: 3 out of 5
Hello, a bit disappointed because the white cap inside has a slightly yellowed forehead contour. Cap that has been used in my opinion on display and must have been tried on which would explain the impression of dirt, I would have preferred a cap that has not been used as a model.
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A
Rating: 3 out of 5
Hat finish not perfect for the price. The rest is perfect.
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A
Rating: 3 out of 5
Review the returns.
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A
Rating: 3 out of 5
Hello, I would have given more if Traclet hat shop was not too eager to cash in but to deliver first.
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A
Rating: 3 out of 5
Too bad you put glue on the belt that is on the hat if you want to remove it, it leaves nice glue marks.
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A
Rating: 3 out of 5
There is an error in the shipment.
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A
Rating: 3 out of 5
Communication problem regarding the order of this hat which almost did not arrive on time for the scheduled ceremony date.
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A
Rating: 3 out of 5
Color not exact
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A
Rating: 3 out of 5
The cap did not match the ordered model and arrived more than a month and a half late! Good quality, fortunately!
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