Customer reviews of Chapellerie Traclet

a bit disappointed with the product and the color of the visor

Correct presentation, but in my case, the product received did not correspond - by far - to that presented on the site.

Well, a lot of choices for all budgets, good quality

ok for the site

the post forced the package to fit in the box, impossible to take it out, had to tear the cardboard at the risk of damaging its contents, complaint made to the post office.

Non-respect of the announced delivery time.

Hello, your site is intuitive, the delivery was made on time but disappointment upon opening, indeed, I ordered black suspenders and received beige ones, despite the delivery note conforming to my choice. Given the short time frame of my ceremony, I am forced to keep them. A bit disappointed even if the product itself has not yet been worn

order with 2 months delay

I have a business and there is an error on the order. Too long delays

delivery conforms to the order, but too long delay.

The site is excellent, as is the offer. However, 5 weeks after my order, I still have not received my hat, while I live in Belgium: a week (business days) delivery time seems a bit long, while the announced delivery time in France is much shorter.

There are not enough photos on a mannequin or in a situation to get a better idea of the hat.

When there is a supply problem with an item in the order, we are not notified and the entire order is blocked. In the end, from 4 weeks of delay for my hat, I arrived at 8

The cap is very nice, but the delivery time (5 weeks) should be taken into account. However, I received a response to each of my phone calls to track the delivery.

Hat is great but delivery times are really very long

Out of stock which is not a problem in itself, but a little lack of communication. A simple word to indicate where the order stands would have sufficed

thank you for the quick shipment! however, in the shipping box, the hat did not have a 'cardboard support' placed so that the hat was well maintained - on its crown; something I find at 'good click good kind'..... not even a booklet for the maintenance of this hat... it would be great to have that for each hat (after all, all different!!) so well personalized by the manufacturers.. or you, official resellers.. thank you

Several orders of headgear from Traclet without too many issues (just a size problem once). Order of suspenders arrived with a defect related to the placement of a label on the elastic fibers. Exchange made after return but would have been at my expense if I had not insisted. Had to send a photo of the problem and call because they apparently did not read the reason for the return in the form provided for this purpose. Surprising thing: the new suspenders are a bit different from those received first and returned. The new ones look good compared to the visual on the site unlike the first returned ones whose leather trim was lighter (and not sewn straight by the way) and the metal blocks were not identical (on the new ones it is well written 'Hercule'). Maybe an old collection during the first shipment. The experience is therefore mixed, doubt being allowed and I still do not understand why some businesses find it normal to have such defects just like the threads not stopped on some garments sometimes. Fortunately, exchanges by email and phone are responsive and once the exchange is accepted, the return label arrives very quickly.

I thought all your hats were made in France. I was disappointed that its origin is Bulgaria.

While a delivery time of 15 days was announced on the site, it was made beyond a month, and no spontaneous information from Traclet reached me to inform me of this delay.

Products of good quality. THE DELIVERY VERY BAD. THE DELAY IS VERY LONG. ORDER PREPARATION/LOGISTICS SERVICE BE CAREFUL, AS IT CAN DAMAGE THE IMAGE OF THE COMPANY, THE FIRST IMPRESSION IS VERY IMPORTANT IF YOU WANT TO KEEP YOUR CLIENTELE.

You forgot my order, although you received it a week before the hat I was waiting for. I had to remind you and after that everything was very quick.

The product matches the order, the delivery was quick, however my box was torn and half open.

I received the cap; but it is not the cap I ordered and paid 49.99 plus shipping fees. Received cap; Olive mosquito-repellent neck cover Hatland. 39.99 euros. Ordered cap; Janou UPF50 + Khaki neck cover Hatland 49.99 euros.

The one-size cap being too tight, I had to return it. I regret that the return shipping costs are the responsibility of the customer. I should have inquired beforehand.

Perfect delivery and tracking. Regarding the supplier, perfect, packaging and timing perfect. Regarding the product, average quality and size matching varies depending on the model for the same brand. Best regards,

Color choices for each model are a bit limited, especially on the light gray tone which is a classic.

The ordering site is not simple, it is not intuitive and generates errors. If there is an error, the solution provided is not very customer-friendly compared to other online sites that do not charge for shipping twice.

A month of waiting to receive my order, which can be explained by the COVID period that extends delivery times. But zero communication, and information obtained with difficulty. It's a shame. In the end, the two caps are very nice although one of them is too small. Even though the same size was ordered and received.

Average

A bit disappointed with customer service (regarding an unapplied discount voucher), which asked me for a copy of this voucher, which I sent by email on May 25 and still no response to this day!!!

GOOD PRESENTATION OF PRODUCTS AND THEIR DESCRIPTION. QUICK SHIPPING IN A SHORT TIME. CAREFUL PACKAGING. I AM DISCOVERING THESE PRODUCTS, TIME IS NEEDED TO APPRECIATE THEM, UPON UNPACKING, THESE HATS SEEM TO MEET MY EXPECTATIONS.

More detailed view would be better.

Upon receiving my product, I am a bit disappointed regarding the quality of the finish and the price of the product which seems a bit expensive to me!!!!

I find that the delivery is very long, I am disappointed!

Very good products, but very long delay and no information.

Shoddy manufacturing.

Nothing to say about the site, and the order is consistent with the model seen on the site. A good month delay between order and delivery, no information in the meantime, it's borderline when ordering for a ceremony. And a small downside, I received 2 emails 1 minute apart, one informing me that the order had been shipped and the second saying 'in restocking', so contradictory....and disturbing: what to understand??.

A long-time customer, I was surprised by the management of this order. Indeed, you have a very good automatic reminder system for the cart from a marketing point of view. However, there are bugs, probably related to IT, certainly. But very annoying, as they make it impossible to place an order with a choice of delivery and payment. So, well done, someone at your place has recovered the problem and managed it. In absolute terms, this is not normal. I had to write several times to explain the situation. I was reminded about my cart and no one answered my questions. Finally, there is a person who took the case in hand, perhaps because I reminded them that I was a 'long-time customer'. So my rating is more relative to the 'bug'...... It's up to you to see. Thanks again to the person who 'reacted', well done and congratulations.

Very good site and service. But disappointed with the products received. Of the two head coverings ordered in the same size, one is too small, the other too big. I always have reservations about ordering this kind of product online, I think this is the last time. It would be good to check the actual size of the items sold and provide indications in the product sheets, such as 'size large' or 'order one size down'.