Customer reviews of Chapellerie Traclet

I would give a real review when I have worn the hat a bit...

Good product but delivery times a bit long and (it's a shame) logo a bit too small.

Ordinary quality.

Navigating the site is quite easy. It would be beneficial to have a bit more photos per hat. The shipping is fast, however the delivery was not up to par in the sense that the package was left at the bottom of the stairs (individual house) on a rainy day without a phone call or knock on the door while we were at home. Result: wet cardboard and fortunately a friend was passing by and went up the stairs to retrieve the package to bring it to safety!

I received the ordered hat but it was in the same packaging box without a box or bag to protect it. This surprised and disappointed me regarding the treatment given to the merchandise. Otherwise, the delivery was on time and the hat matched my request.

Hello, Not simple.

Indeed, I had tried to contact the hat shop by email but I was not getting a response, as I still had not received the hat and the money had been withdrawn from my account for a long time (order placed almost 1 month before).
I had to intervene by threatening to make a formal notice if there was no response within 8 days. The next day I received one where they told me it was a mistake. They had sent me a screenshot of an order but from another person. On the same day, I received another email from them saying that my order had been shipped and that it would arrive in 4 days: which indeed happened.

Fast and careful shipping but disappointed by the hat

Shipping and return fees for Switzerland are way too high

If I hadn't called, I wouldn't have heard anything about a cane purchased for a birthday on 04/18. It arrived 12 days later on 04/30, the day of the birthday, phew!!

After paying for the product ordered online, I received a message from TRACLET informing me that there would be a delay in its delivery due to stock shortages!
Then, two days later, an email from TRACLET indicated that the cap was... being shipped!! I was completely confused; anyway, my order did arrive. It may have been a lack of coordination between the services.
Regarding the delivery, even though I had specified that this package was intended for an elderly person with reduced mobility, etc... and that I had communicated her mobile number so she could be contacted during delivery, the person in charge of delivering the package did not contact the recipient (even though her mobile number was prominently displayed on the package!), and was about to leave without dropping off the package while the recipient was at home.

2 strange things:
In my order, it is specified that I would have to wait because there are supply difficulties... I asked by email for explanations, an idea of the new deadline... no response!!!!
And yet within 48 hours I was notified that my order was shipped and I could track my package!!
On the announced day of receiving my package at a Relay point, I received a text message saying that my package was blocked because I had customs fees to pay and I was invited to connect to a website.... I did not respond to this text which was a scam..... I received my package without any issues
BUT HOW DID THEY GET MY NUMBER??????????????

Very nice hat, I was super happy I didn't have to wait an eternity to receive it but unfortunately it was too big so I returned it to receive one in my size

Good quality hats... but I absolutely wanted a hat made in France, and I ordered it as such. On one of the two, no origin so no certainty.... and on the second, made in Italy. I would have preferred a bit more honesty.

We are surprised to find that the 2 hats are not of identical manufacture!!!

Package received opened...

Meh, hard to keep track

One of the caps was supposed to be size 58-61 and that was not the case, I couldn't wear it, I wear 59-60.

Overall it's okay

Navigation, ordering, and delivery top-notch. Gray cap is okay but nothing more and black cap beanie is shapeless and irregular in height, just enough to wear indoors to keep warm but I won't wear it outside for fear of ridicule. Disappointed by the quality of the products from this 3rd order.

Delivery okay, item very average

Pleasant navigation. Delivery three and a half months after the order, way too long.
Item too big, the shape does not fit, so return with a request for a refund. What a disappointment!

delays way too long

It's not as pretty as in the photo

The paid return limits my potential purchases

The hat I ordered was not available at the time of my order but I only found out after I had validated and paid. Then no news at all. I had to send an email to request the cancellation of my order for it to, coincidentally, be shipped the same day????

I waited for the beige model for weeks. Impossible to order. The site does not work.
Finally ordered the khaki model. Alas.
Delivery took a week after several announcements from the post office that it would arrive the next day which was not the case

the delivery person did not have a mask

Site and delivery perfect. Product marked with a bad crease altering its appearance and therefore not quite conforming to the presentation photo.

Happy to receive my Australian hat at 12 PM today, March 15, 2021. I put it on my head immediately while doing the most important thing for me, which is to lift the edges using the side snap buttons. A minute later, without forcing at all, I wanted to lower the sides to see my hat fully open and, to my unpleasant surprise, the left eyelet (male fitting) came out of the fabric, pulled by the female fitting button; leaving an unusable hole now. I am deeply disappointed because once again I have come across an item that I cannot wear as I would like. What do you advise me to do? Without this problem, I would have checked 5 stars.

Easy order and delivery, well-tracked. But the order (walking stick), although carefully packaged, arrived slightly damaged.

The function on the net when the product is not available saying: 'contact me when the product is available' does not work. I had to make the inquiries by phone to get my product.

The package is not handed directly to the customer by La Poste, so it is not possible to check the contents in front of the postal worker.

Site could be simplified.
More important indication when there is a stock shortage.

I am satisfied with the product.
Delivery: the delivery person did not leave the package in the mailbox even though it could fit (I checked); He rolled over the 80 meters of private road leading to my home, moving barriers that protected 2 manholes that had just been cemented at the risk of destabilizing them.
It might be useful to indicate on the packages those that can be deposited in mailboxes.

A downside on the order screen, which does not allow the selection of the desired product (photos showing two versions). Risky.

Expensive for what it is. Part of the very thin double-sided adhesive film that overflows on the side of the fabric that will be in contact with the forehead: when you remove the protective film, at each end of the piece to be glued, a sticky rectangle will necessarily be against the forehead. It should have been that there was no sticky return at the ends. I am rather disappointed.

Let's say when we call ourselves CHAPEAUX FRANCE I did not expect to have the 4 caps made in CHINA... TOO BAD I CANNOT SEND YOU PHOTOS BECAUSE I RECTIFIED THE WOOL ONE

Delivery time not respected

Random delivery