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Rating: 3 out of 5
Delivery time of more than a month and pickup point nonexistent
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
3 star reviews
Reset filtersA
Rating: 3 out of 5
The cap doesn't really match the picture.
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F
Rating: 3 out of 5
Delay of 4 days for delivery, which required buying another gift (maybe related to weather conditions?). Wrinkled packaging bag.
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C
Rating: 3 out of 5
A bit small
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Response from Chapellerie Traclet
Hello Catherine, we thank you for your feedback and your comments regarding the size of our products. We take your remarks into account to improve our offer. Please feel free to share your suggestions to better meet your expectations.
C
Rating: 3 out of 5
Order returned because the size of the caps was not suitable
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Response from Chapellerie Traclet
Hello Christel, thank you for taking the time to share your feedback. We are sorry to hear that the size of the caps did not meet your expectations. Please feel free to contact us for any assistance regarding an exchange or refund, so we can help you as best as we can.
H
Rating: 3 out of 5
the package arrived a bit crushed...
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Response from Chapellerie Traclet
Hello Hilde,
Thank you for your feedback regarding your order at Chapellerie Traclet. We are sorry to hear that your package arrived in poor condition. We place great importance on the quality of our shipments and will take your comment into account to improve our service. Please do not hesitate to contact us if you need assistance.
Best regards,
The Chapellerie Traclet team
Thank you for your feedback regarding your order at Chapellerie Traclet. We are sorry to hear that your package arrived in poor condition. We place great importance on the quality of our shipments and will take your comment into account to improve our service. Please do not hesitate to contact us if you need assistance.
Best regards,
The Chapellerie Traclet team
J
Rating: 3 out of 5
Merchandise very different from the image on the site
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Response from Chapellerie Traclet
Dear Jean-Pierre,
Thank you for your feedback regarding your experience on our site "Chapellerie Traclet". We are sorry to hear that the merchandise received did not meet your expectations. Your comments are valuable and will help us improve the presentation of our products. Please do not hesitate to contact us at [email protected] for any questions or assistance.
Best regards,
The Chapellerie Traclet team
Thank you for your feedback regarding your experience on our site "Chapellerie Traclet". We are sorry to hear that the merchandise received did not meet your expectations. Your comments are valuable and will help us improve the presentation of our products. Please do not hesitate to contact us at [email protected] for any questions or assistance.
Best regards,
The Chapellerie Traclet team
M
Rating: 3 out of 5
I had to wait nearly two months to receive my order. It's way too long for my taste.
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N
Rating: 3 out of 5
Very good site
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P
Rating: 3 out of 5
Orders and exchanges made without difficulty. One problem: the inability to know the availability date of the ordered or to-be-ordered products and therefore their delivery times.
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J
Rating: 3 out of 5
Products conform
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C
Rating: 3 out of 5
the packaging is a bit light the cap arrived all flat
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B
Rating: 3 out of 5
The issue comes from the delivery. Therefore, do not use La Poste - Colissimo anymore, there are only problems with them: delays in the announced delivery date, change of the requested pickup point, the new pickup point being very far, unpleasant, slow, incompetent postal employees... Please change the delivery method.
Other than that, the site is very good, my order meets my expectations and the item is perfect.
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Other than that, the site is very good, my order meets my expectations and the item is perfect.
C
Rating: 3 out of 5
very attractive site
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C
Rating: 3 out of 5
I received the ordered items, unfortunately they do not meet my expectations!
It is very unfortunate that the sizes are not mentioned.
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It is very unfortunate that the sizes are not mentioned.
K
Rating: 3 out of 5
The size of the cap (61) was larger than 61cm.
Good quality
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Good quality
J
Rating: 3 out of 5
Good evening, the hat size is really small
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M
Rating: 3 out of 5
Disappointed
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N
Rating: 3 out of 5
The cardboard box was damaged and very poorly taped. For a beret that I want to give as a Christmas gift, it's embarrassing. In itself, it is very beautiful and apparently of good quality. I am really disappointed by this degraded packaging. I hesitated before recommending from Chapellerie Traclet.
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J
Rating: 3 out of 5
Delivery very good, except that my hat size is 60 (I have four) ordered a size 60/61.
And bam, too big. Return, charged €5. This is not the first hat I buy from Traclet but it will be the last. Moreover, it is impossible to reach someone by phone, everything is done by email. Not very friendly... buy and make a mistake, you will pay for the return. Good to know, have a nice day.
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And bam, too big. Return, charged €5. This is not the first hat I buy from Traclet but it will be the last. Moreover, it is impossible to reach someone by phone, everything is done by email. Not very friendly... buy and make a mistake, you will pay for the return. Good to know, have a nice day.
M
Rating: 3 out of 5
Paid return, it's rare and useless
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G
Rating: 3 out of 5
error in the size of the chapka, one must be a bit more vigilant in preparing orders. The product itself is impeccable
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J
Rating: 3 out of 5
long delivery times
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A
Rating: 3 out of 5
I thought the model was warmer and a little thicker for the price
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M
Rating: 3 out of 5
The site lacks information about the product. How should it be maintained? Washable or not? Etc...
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D
Rating: 3 out of 5
slight distribution
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P
Rating: 3 out of 5
sadly my delivery packaging was water contaminated and damaged has had to be returned
I found the hat to be very flimsy and not to my liking thankq
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I found the hat to be very flimsy and not to my liking thankq
N
Rating: 3 out of 5
Good navigation on the site.
I followed the advice to choose the size of my head circumference, but upon receipt, the product turned out to be too big... I requested a refund, I am disappointed.
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I followed the advice to choose the size of my head circumference, but upon receipt, the product turned out to be too big... I requested a refund, I am disappointed.
E
Rating: 3 out of 5
My beret arrived damaged.
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P
Rating: 3 out of 5
-
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We appreciate every feedback, whether positive or mixed, as it helps us improve our services and products. Please feel free to share your suggestions or questions, we are here to listen.
Best regards.
The chapellerie-traclet team
Thank you for taking the time to share your opinion. We appreciate every feedback, whether positive or mixed, as it helps us improve our services and products. Please feel free to share your suggestions or questions, we are here to listen.
Best regards.
The chapellerie-traclet team
C
Rating: 3 out of 5
Delivered quickly. I chose a 'French' site but the hat is made in China. A bit disappointed.
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P
Rating: 3 out of 5
Good quality beret, as described. But longer delay than expected.
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F
Rating: 3 out of 5
Very busy!
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L
Rating: 3 out of 5
Hello, I think, perhaps wrongly, that the stitching connecting the cap to the visor looks a bit DIY and is not hidden, for example, by a ribbon.
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H
Rating: 3 out of 5
Until today, I have not yet received my order!!!
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C
Rating: 3 out of 5
Very nice product but a cruel lack of wrapping on the packaging.
The gift seems ordinary despite the quality.
Too bad
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The gift seems ordinary despite the quality.
Too bad
C
Rating: 3 out of 5
The hat is very nice except that it is a bit too big for a size M.
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M
Rating: 3 out of 5
Very good site that I recommend.
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M
Rating: 3 out of 5
I was very disappointed with the Creusois hat whose felt is uncomfortable to wear as well as the paid return policy. The Creusois hat does not protect from the sun (the eyes) and it is very uncomfortable because I have ophthalmic migraines as soon as the sky is too bright or the sun shines. Too bad! I would have liked to exchange it but too many costs: return, shipping for reshipment, exchange shipping.
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C
Rating: 3 out of 5
ordered at the end of July, received at the beginning of September: a bit long, maybe the holidays?
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