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Rating: 3 out of 5
Regret of my choice
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
3 star reviews
Reset filtersA
Rating: 3 out of 5
Pleasant phone service that efficiently answered my doubts about the delivery before Father's Day.
Pleasant site.
But disappointing product.
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Pleasant site.
But disappointing product.
A
Rating: 3 out of 5
Not much choice for large sizes.
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A
Rating: 3 out of 5
There are not enough photos with the caps worn, hence my return because on my head it looked horrible, not at all the shape I had visualized from the photo on the site.
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A
Rating: 3 out of 5
Size larger than expected.
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A
Rating: 3 out of 5
A bit long delay and a hat had an anomaly.
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A
Rating: 3 out of 5
The straw hat had been folded in the shipping box.
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A
Rating: 3 out of 5
Quality products.
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A
Rating: 3 out of 5
Nothing more and a promotional pencil received as an unnecessary gift. Packaging a bit too light.
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Response from Chapellerie Traclet
Hello
We try to make packaging that preserves the package but also the planet because we talk a lot about ecology and we cannot send a box for a bob that is folded.
In the case of a gift, you can ask us for packaging so the hat will be a bit more shaped.
For the shipping costs of 4.95 euros, it is the price of a tracked colissimo.
Unfortunately, shipping costs are significant even for us who cover part of the price.
Best regards
Traclet
We try to make packaging that preserves the package but also the planet because we talk a lot about ecology and we cannot send a box for a bob that is folded.
In the case of a gift, you can ask us for packaging so the hat will be a bit more shaped.
For the shipping costs of 4.95 euros, it is the price of a tracked colissimo.
Unfortunately, shipping costs are significant even for us who cover part of the price.
Best regards
Traclet
A
Rating: 3 out of 5
The item is completely in accordance with its description. The only point that leaves something to be desired is the shipping. Once the hat was purchased, I received an email saying that it was no longer in stock, so the reception was very long; fortunately, it was not an urgent gift. It would be good to warn about stock shortages before purchase.
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
For the delay, it was indicated during the size selection.
A second time in the order summary.
And a third time by email.
Best regards
Traclet
Thank you for your comment.
For the delay, it was indicated during the size selection.
A second time in the order summary.
And a third time by email.
Best regards
Traclet
A
Rating: 3 out of 5
Perfect hat as described. However, there was a delay in delivery, but perhaps due to the current situation.
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A
Rating: 3 out of 5
Nothing to report (nothing to signal)
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A
Rating: 3 out of 5
I ordered size 56 and received size 59 (it's not size 57). No time to exchange :-((
Otherwise, the item is compliant and of quality, and the delivery was fast.
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Otherwise, the item is compliant and of quality, and the delivery was fast.
A
Rating: 3 out of 5
Well-designed site, except that it is not specified anywhere that you lose your loyalty points after a year. I lost them two weeks later (if I had known, I would have ordered on time). The hat shop offered to reactivate them, but since I have no purchases planned, it's useless.
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A
Rating: 3 out of 5
The product did not fit me... I had to pay the return shipping costs.
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Response from Chapellerie Traclet
Hello
Yes, return shipping costs are the responsibility of the customer when returning.
If you do not want to pay return shipping costs, you should use the payment method PayPal which covers the return.
Best regards
Traclet
Yes, return shipping costs are the responsibility of the customer when returning.
If you do not want to pay return shipping costs, you should use the payment method PayPal which covers the return.
Best regards
Traclet
A
Rating: 3 out of 5
The product is of good quality, but the size is smaller than the indicated size.
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A
Rating: 3 out of 5
Delivery is compliant and careful.
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A
Rating: 3 out of 5
FOR THE DISAPPEARED COLORS
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A
Rating: 3 out of 5
Correct site
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A
Rating: 3 out of 5
I would improve the return service. The items you sell have the characteristic of needing to fit well and size exchanges should be frequent. It is difficult to find your section dedicated to this service. You require a form that I could not print: I sent it handwritten. The customer has to pay for the return and I also think for the new shipment: the pair of gloves becomes quite expensive and takes a long time to arrive.
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A
Rating: 3 out of 5
The cap purchased is of very good quality but I had ordered it with gift options and a little note... it was wrapped in a very thin paper bag with the note written in black marker on the packaging... what a disappointment...
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A
Rating: 3 out of 5
Very fast delivery.
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Rating: 3 out of 5
I expected to have elastics to put around the ears
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A
Rating: 3 out of 5
The payment withdrawal should be done at the time of shipping the item...
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A
Rating: 3 out of 5
A serious and fairly complete site but not ergonomic
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A
Rating: 3 out of 5
Good quality hat that corresponds to the photos. However, the commercial service is very limited. No questioning of the seller, it's always the customer's fault. When you want to retain your customers, you take care of them!
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A
Rating: 3 out of 5
Choice available, even in small sizes (what a joy to have a hat that fits!). Fast delivery when the headgear is in stock. However, I could not order certain hats (I received a message saying that I had reached the quantity?!).
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Response from Chapellerie Traclet
Hello, thank you for indicating the reference(s) you wish so we can see what the delivery time is for you. Best regards, Traclet
A
Rating: 3 out of 5
Some sort of residue of a sticky white label on the straw hat that I had to peel off. Not professional on this detail otherwise nothing to report
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A
Rating: 3 out of 5
Very average quality, the feathers are very poorly sewn and fell off barely after the hat was taken out
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Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
This is not the color as indicated in the photo
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Rating: 3 out of 5
The site works well, ordering is easy, delivery is fast, however the return system is paid, if we request an exchange, the site no longer provides information. It is necessary to call, fortunately the person on the phone is friendly. But it seems to me that the organization of returns and exchanges, often necessary when buying hats, should be better organized
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A
Rating: 3 out of 5
Everything is fine except the gift wrapping was not delivered.
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Rating: 3 out of 5
I did not receive the same order I usually order, the description is not complete enough
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Rating: 3 out of 5
A bit disappointed compared to the photo and the color of the fabric
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Rating: 3 out of 5
Disappointed that these visors come from China, when ordering from a hat shop, I thought they would be made in France.
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Rating: 3 out of 5
Navigating the site was interesting but sometimes a bit complicated. The delivery was a bit long. I am satisfied with the products
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Rating: 3 out of 5
Okok
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Rating: 3 out of 5
Long waiting time (longer than announced on the site)
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Rating: 3 out of 5
Too long delays!!
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