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Rating: 3 out of 5
A cap of this price in an open, wrinkled plastic, and an oversized box; it lacks care. The packaging finish is not attractive, despite the Traclet brand.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
3 star reviews
Reset filtersA
Rating: 3 out of 5
Waited for the item for over 4 weeks and two phone calls
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A
Rating: 3 out of 5
The customer must be informed of the supply times! I was left without any news of my order for over a month! I was the one who called once to get information and who came back by email 15 days later!
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A
Rating: 3 out of 5
Moderately satisfied with the sizes..... I returned the package and the return is at my expense so I returned it without ordering a new item, too bad!!!!
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A
Rating: 3 out of 5
Order not compliant with the photo
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A
Rating: 3 out of 5
3 weeks for delivery is a bit long
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A
Rating: 3 out of 5
Navigation on the site is way too slow. The cardboard packaging was visibly poorly taped because when I received my package it was completely open.
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A
Rating: 3 out of 5
The delay is too long and I had to call 3 times = phone charges???? waiting for a commercial gesture regards
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A
Rating: 3 out of 5
Fast service, but I am disappointed with the quality of the hat I ordered. The product does not match the photo on the site and I find the price excessive compared to the quality of the hat. I returned my order and am waiting for my refund.
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A
Rating: 3 out of 5
I am satisfied with the product but regret the amount of shipping fees
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A
Rating: 3 out of 5
Fast delivery
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A
Rating: 3 out of 5
Attempts to contact by phone for possible assistance in choosing products were in vain several times
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Response from Chapellerie Traclet
Hello, We can be reached at 04 77 71 40 58 from 9 AM to 12 PM and from 2 PM to 5 PM. If you cannot reach us, you can send us an email for your requests directly through the site or by email [email protected] Best regards Traclet
A
Rating: 3 out of 5
Not thick enough, the one I have is thicker
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A
Rating: 3 out of 5
The site should provide measurements 58/59 and the cap received is 59 so a bit big, not too happy especially for a gift
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A
Rating: 3 out of 5
I would like the size just below 61; it was listed as 60 61 and the size is 61, the hat is too big...thank you
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A
Rating: 3 out of 5
fast delivery
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A
Rating: 3 out of 5
a first delivery location followed much later by another location very far from my house.
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A
Rating: 3 out of 5
not clear! needs improvement!
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Response from Chapellerie Traclet
hello, can you tell us what is not clear and what needs to be improved. Thank you for your feedback. Best wishes 2020 Regards Traclet
A
Rating: 3 out of 5
Non-respect of the promised deadline
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Response from Chapellerie Traclet
Hello, When ordering, the size 56 cm had a delivery time of 2-3 weeks. The order was placed on 11/12/2019 09:55:13 It was sent on 23/12/2019 13:47:53 Regards Traclet Best Wishes 2020
A
Rating: 3 out of 5
Delivery needs to be reviewed closely, very disappointing
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A
Rating: 3 out of 5
fast delivery
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A
Rating: 3 out of 5
The filter functionality could be improved. For example, when selecting a size, only display products in stock in that size and not all possible ones.
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A
Rating: 3 out of 5
It is only after placing the order that we learn that the item is out of stock. This leads to a delay of several weeks before being delivered. I felt trapped, as I thought I was buying an item immediately available. Not a correct procedure, in my opinion.
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A
Rating: 3 out of 5
Ordered a beret Elosegui in 63 received a 62!!!!!!! Disappointed, don't understand, while the previous order was successful !!!!!
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake; we will remake it as we have just checked and we have no more in stock. We should have them after the end of year holidays of the workshop.
Best regards
Traclet
Please excuse us if we made a mistake; we will remake it as we have just checked and we have no more in stock. We should have them after the end of year holidays of the workshop.
Best regards
Traclet
A
Rating: 3 out of 5
Fast delivery.
Damaged product
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Damaged product
A
Rating: 3 out of 5
Problem creating an account
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A
Rating: 3 out of 5
Incorrect information from your customer service about the size. The 59cm is much larger than the L at Stetson. Paid return
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A
Rating: 3 out of 5
Excessive restocking delay 6 weeks between the order and the reception at my home.
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A
Rating: 3 out of 5
The advice by phone before the purchase is not satisfactory, not enough research.
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Response from Chapellerie Traclet
Hello
Thank you for letting us know what you would have liked as research in order to improve and see if it is feasible.
Best regards
Traclet
Thank you for letting us know what you would have liked as research in order to improve and see if it is feasible.
Best regards
Traclet
A
Rating: 3 out of 5
I am satisfied with the order but the sizes I chose are too large, too bad, and yet my wife measured my head circumference precisely, it is not 61 that I should have taken, moreover although I ordered 2 caps in 61 one of them the Traclet is larger than the other!
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A
Rating: 3 out of 5
The navigation is perfect. The delivery took one day longer (Colissimo route error).
Only the product does not match the order. I returned it.
I will not rate you for now.
Only
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Only the product does not match the order. I returned it.
I will not rate you for now.
Only
A
Rating: 3 out of 5
Perfect in logistics.
Just a downside. Be careful when you advise to take a size down for the Stetson brand. My size is 60 I ordered 60, 61 and it is perfect.
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Just a downside. Be careful when you advise to take a size down for the Stetson brand. My size is 60 I ordered 60, 61 and it is perfect.
A
Rating: 3 out of 5
There is a lack of a more detailed description of the products on the site.
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A
Rating: 3 out of 5
The delivery conditions were not respected.
The customer service is not listening after my call.
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The customer service is not listening after my call.
A
Rating: 3 out of 5
Fast and compliant.
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A
Rating: 3 out of 5
I thought I was buying French, given the description and the price... it seems that it supports its industry, so I support it.
White beanie article. Seems to be of good quality and made in France.
Black beanie article. Too thick for its use, more of a winter beanie than a night one. And a big made in China label as a bonus. Stamped transfer by GB company...
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White beanie article. Seems to be of good quality and made in France.
Black beanie article. Too thick for its use, more of a winter beanie than a night one. And a big made in China label as a bonus. Stamped transfer by GB company...
Response from Chapellerie Traclet
Hello
Yes, it's normal, the white beanie is made in France at 19 euros while the black beanie you chose is the model at 14 euros and made in China as indicated on the product sheet. It is of course possible to change it for the black color like the model received in white if you wish.
Best regards
Traclet
Yes, it's normal, the white beanie is made in France at 19 euros while the black beanie you chose is the model at 14 euros and made in China as indicated on the product sheet. It is of course possible to change it for the black color like the model received in white if you wish.
Best regards
Traclet
A
Rating: 3 out of 5
Double cotton, that's not true! Otherwise horrifically expensive for what it is. Goodbye.
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Response from Chapellerie Traclet
Hello
For the cap, this one is indicated with a cotton lining, did you want another lining or did we make a composition error?
We offer other brands than Stetson, we also have Bailey, Brixton, Kangol, Flechet and our brand Traclet
Best regards
Traclet
For the cap, this one is indicated with a cotton lining, did you want another lining or did we make a composition error?
We offer other brands than Stetson, we also have Bailey, Brixton, Kangol, Flechet and our brand Traclet
Best regards
Traclet
A
Rating: 3 out of 5
I find the prices high compared to the product but well it's specific... so it passes
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Response from Chapellerie Traclet
Hello
This model is handcrafted in France and it is not a classic product but specific. It requires certain skills that are very poorly mastered today.
Best regards
Traclet
This model is handcrafted in France and it is not a classic product but specific. It requires certain skills that are very poorly mastered today.
Best regards
Traclet
A
Rating: 3 out of 5
Disappointed at first by the waiting time requested for the supply (clearly indicated on the site) then, following my request, an effort was made to deliver me quickly which is good.
However, the received hat is a bit small yet I had asked for advice before ordering it!
In short, not to be renewed
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However, the received hat is a bit small yet I had asked for advice before ordering it!
In short, not to be renewed
Response from Chapellerie Traclet
Hello
If the hat is too small, it is of course possible to change it for size L which is 58/59 cm.
In the case where you normally wear size 57 or 58 cm, size M will be more adjusted as size L will probably be a bit large. However, during the exchange, we can put cork wedges in it to adjust it.
Best regards
Traclet
If the hat is too small, it is of course possible to change it for size L which is 58/59 cm.
In the case where you normally wear size 57 or 58 cm, size M will be more adjusted as size L will probably be a bit large. However, during the exchange, we can put cork wedges in it to adjust it.
Best regards
Traclet
A
Rating: 3 out of 5
Each hat should be presented worn by a model. Without that, we cannot realize what it will look like
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