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Rating: 3 out of 5
Lack of certain information, see below.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
3 star reviews
Reset filtersA
Rating: 3 out of 5
Top-notch super product.
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A
Rating: 3 out of 5
High-quality hats. Stock availability is very limited. Delivery does not meet the elitist ambitions of the site: poor quality recycled cardboard, etc.
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A
Rating: 3 out of 5
Hello, just a lack of communication regarding delivery times on an order from 7/06 reviewed on 21/06. You have to go fishing for information. Otherwise, nothing to say, I would recommend. Best regards.
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A
Rating: 3 out of 5
Average.
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A
Rating: 3 out of 5
Average site.
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Response from Chapellerie Traclet
Hello, sorry but we did not receive your email. For this Herman model, we will only have it in July. Otherwise, we already have these models in stock: https://www.chapellerie-traclet.com/fr/chapeau-trilby/5426-chapeau-trilby-blue-lagoon-.html#/taille-56_cm https://www.chapellerie-traclet.com/fr/chapeaux-printemps-ete/9390-chapeau-trilby-campanie-paille-papier-beige-bleu-traclet-.html#/taille-taille_unique Best regards, Traclet.
A
Rating: 3 out of 5
To see in real life but this is the first time I order
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A
Rating: 3 out of 5
The site does not work well on my tablet, and I had to pay for my order by check
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A
Rating: 3 out of 5
Very detailed and well organized
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A
Rating: 3 out of 5
The quality is very good, but this hat does not stay on the head
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A
Rating: 3 out of 5
Coarse finishes and seams, plus the badge is glued and not sewn
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A
Rating: 3 out of 5
Hello,
Fast delivery and neat packaging but ...
I ordered size 61 because my husband wears size 6& for years (I checked his head measures exactly 61 cm) and I received a cap that is way too big (I measured it, it is 63). So we will return it but ... at our expense and with apprehension of not getting the right size back because we wonder if it's a size issue or just a label issue
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Fast delivery and neat packaging but ...
I ordered size 61 because my husband wears size 6& for years (I checked his head measures exactly 61 cm) and I received a cap that is way too big (I measured it, it is 63). So we will return it but ... at our expense and with apprehension of not getting the right size back because we wonder if it's a size issue or just a label issue
A
Rating: 3 out of 5
Order as expected but no response to the various emails
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A
Rating: 3 out of 5
The site is good, the Laulhere beret is very nice but the khaki Elosegui beret is not 12 inches, it is 9 or 10
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A
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
The site is well made and the products are of quality.
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A
Rating: 3 out of 5
The product was too big even though it was indicated on the site to take the true size. But the quality seems good, I returned the product, I am waiting for the smaller size.
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A
Rating: 3 out of 5
a great job, but the delivery was too long, but I would recommend your services and I would recommend with you
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A
Rating: 3 out of 5
Good straw, the weaving and leather are very good. However, it fits a bit small and the finish with the glue net is average for its price.
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A
Rating: 3 out of 5
hat of very good quality but delivery longer than expected and without news...
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Response from Chapellerie Traclet
hello
Please excuse us for this long delivery delay as Guerra had delays in its manufacturing.
We hope that the hat will satisfy you.
Best regards
Traclet
Please excuse us for this long delivery delay as Guerra had delays in its manufacturing.
We hope that the hat will satisfy you.
Best regards
Traclet
A
Rating: 3 out of 5
Ok I easily found the product
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A
Rating: 3 out of 5
With the help of God,
I paid a commission to find it in a parcel relay.
And I was told that the package is at the post office, that does not suit me at all.
Translated reviews
I paid a commission to find it in a parcel relay.
And I was told that the package is at the post office, that does not suit me at all.
A
Rating: 3 out of 5
good range of products but navigation on the customer account is not easy
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A
Rating: 3 out of 5
A bit disappointed with the product in terms of quality/price ratio. Size too big ...
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to leave a comment. Can you tell us what you would have liked on this cap; what expectations did you have for this product that do not match the product information.
Best regards
Traclet
Thank you for taking the time to leave a comment. Can you tell us what you would have liked on this cap; what expectations did you have for this product that do not match the product information.
Best regards
Traclet
A
Rating: 3 out of 5
my wife had to redo poorly made seams!! and if I had seen that it came from China, I would not have ordered:
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A
Rating: 3 out of 5
Pleasant site
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A
Rating: 3 out of 5
Very good site. Always satisfied except during my last order. Shipment announced but only made 3-4 days later. Could not use my hats for the planned events. No quality issues
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A
Rating: 3 out of 5
it is difficult to assess the material of the products, an image of the inside of the caps would be interesting
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Response from Chapellerie Traclet
hello
We have taken your comment into account.
Unable to photograph the entire interior of our products, we do so upon request.
For that, you just need to send us an email with the product reference and the place where you need more information.
Best regards
Traclet
We have taken your comment into account.
Unable to photograph the entire interior of our products, we do so upon request.
For that, you just need to send us an email with the product reference and the place where you need more information.
Best regards
Traclet
A
Rating: 3 out of 5
Good but nothing more
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A
Rating: 3 out of 5
The site is good, however I regret that my order was placed when the item was ultimately not available and that my account was charged. I would have liked to be consulted beforehand.
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A
Rating: 3 out of 5
no opinion. Besides, I remove one star for this obligation
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A
Rating: 3 out of 5
quality problem does not match the description, the modification of it was made very quickly, cap described as winter, not at all the case... I continue to be a customer with a wide range of items
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A
Rating: 3 out of 5
The site is well built
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A
Rating: 3 out of 5
problem with sizes
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A
Rating: 3 out of 5
Good site
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A
Rating: 3 out of 5
good
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A
Rating: 3 out of 5
First online ordering experience, I have no means of comparison
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Rating: 3 out of 5
friendly, competent and efficient staff, good product, only downside: on your site it is written that Borsalino fits small, it is recommended to choose a larger size which I did. Unfortunately, I should have followed my intuition and ordered the normal size.
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A
Rating: 3 out of 5
superb quality hat, BUT terrible delivery. Despite my request not to throw the package in the garden because the dog might eat it. It was thrown in the garden when it was supposed to be delivered by Colissimo with a signature. So delivery needs to be reviewed
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A
Rating: 3 out of 5
Disappointed; as soon as the order was registered, I was informed that the item was not available! Without news, I had to ask for clarification; next week, I was told. In fact, I was only delivered the following week. Little communication. Too bad
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Response from Chapellerie Traclet
Hello, Please excuse us for the one-week delivery delay due to our manufacturers' winter break. We are sorry for the inconvenience this has caused you. Please accept our apologies. Best regards, Traclet