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Rating: 3 out of 5
Good quality, but I ordered this hat specifically for the feather on top, but upon receipt it was nowhere to be found..
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
3 star reviews
Reset filtersA
Rating: 3 out of 5
I had difficulty finding the ordered hats!
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Response from Chapellerie Traclet
Hello
Thank you for your comment, can you tell me the issues encountered so we can see what we can improve.
Best regards
Thank you for your comment, can you tell me the issues encountered so we can see what we can improve.
Best regards
A
Rating: 3 out of 5
The site is simple and functional.
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A
Rating: 3 out of 5
A lot of choices of hats
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A
Rating: 3 out of 5
Serious site but product supposedly deliverable in 24/48h but delivered in 3 weeks due to lack of stock. An update of availability would be desirable.
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A
Rating: 3 out of 5
Disappointed with the result
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Response from Chapellerie Traclet
Hello
We did indeed reshape the hat as it was completely deformed when we received it.
What result would you have liked knowing that as we indicate on the product sheet, we cannot return a hat to its original new state.
Remaining at your disposal.
Best regards
Traclet
We did indeed reshape the hat as it was completely deformed when we received it.
What result would you have liked knowing that as we indicate on the product sheet, we cannot return a hat to its original new state.
Remaining at your disposal.
Best regards
Traclet
A
Rating: 3 out of 5
Good finish, but the chin strap is reduced to a simple lace without a sliding ring.
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A
Rating: 3 out of 5
Good product. Too long wait for delivery
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A
Rating: 3 out of 5
Limited date for loyalty points
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A
Rating: 3 out of 5
Very fast delivery
a misleading photo
I did not receive the ordered size
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a misleading photo
I did not receive the ordered size
A
Rating: 3 out of 5
Poorly informed, and lack of realistic photos to see the hat from all angles
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Response from Chapellerie Traclet
Hello
Can you please let us know what additional information you needed because here is the text and the information table.
This will allow us to better meet your expectations
Below is the text about the ordered hat
Regarding the photos, we are trying to make some but with 8000 references we cannot put them all. Just contact us at 04 77 71 40 58 or send us an email and we will be happy to provide you with more without any issues.
Best regards
Traclet
LTM5 Airflo Natural Hat
The LTM5 Airflo is designed to equip adventurers: its exceptional lightness combined with its durability makes it an all-terrain hat that will effectively protect travelers.
The Nylamtium (170Gr/m² in double thickness) that makes up the hat is made from an unbreakable Supplex nylon fabric, very resistant, water-repellent, lightweight, and quick-drying. It is a hat guaranteed for life against wear!
The remarkable lightness of this hat combined with a 3/4 inch ventilation mesh on the top of the crown offers you a lot of comfort during high heat and protects you from sunstroke! Furthermore, this Tilley LTM5 hat, like other Tilley hats, has a maximum UPF 50+ sun protection rating. Finally, the underside of the hat is darker to reduce glare.
It is also a hat that effectively shelters you from rain thanks to the polyester and cotton threads that swell in case of humidity and ensure total waterproofing.
Finally, it is a hat that does not get lost thanks to the attachment cord and its great buoyancy.
Be careful when choosing your size: Tilley advises always taking one or two sizes larger than your usual size to keep a hat wide enough for sweat to evaporate easily, thus keeping your head well ventilated.
About the Tilley LTM5 hat
Carefully made in Canada by Tilley
Lifetime guarantee
Crown: 10cm, brim oscillating from 5.5cm on the sides to 6.5cm at the front
Dimensions: Front brim of 6.7 cm - back of 7 cm and side brims of 5.4 cm
Machine washable on a delicate cycle (does not shrink)
Water-resistant and floats
Adjustable retractable cord
Certified sun protection IPU 50+ maximum protection rating
It weighs only 85 g
How to know if your Tilley hat is well adjusted?
Tilley hats are designed for maximum comfort! That’s why it is very important that they fit well to your size.
A Tilley hat should be worn low and not too tight. You will surely appreciate this feature, especially in hot and humid weather. When you buy a Tilley hat, you should take one size larger than your usual size.
Indeed, it is gravity that keeps the hat in place! There should be enough space between the front of the hat and your forehead to easily slide two fingers. Likewise, you should be able to pivot the hat from left to right and tilt it from front to back without feeling friction on your forehead.
Crown height approximately 10 cm
Brim width approximately Front: 6.7 cm Back: 7 cm Sides: 5.4 cm
Material Nylamtium
Color Natural
Shape Traveller Hat
Brand Tilley
Country of manufacture Canada
Season Summer
Washable By hand in cold water with ammonia
Size - Head circumference 55 cm to 66.6 cm
Weight 85 g
Gender Unisex
Can you please let us know what additional information you needed because here is the text and the information table.
This will allow us to better meet your expectations
Below is the text about the ordered hat
Regarding the photos, we are trying to make some but with 8000 references we cannot put them all. Just contact us at 04 77 71 40 58 or send us an email and we will be happy to provide you with more without any issues.
Best regards
Traclet
LTM5 Airflo Natural Hat
The LTM5 Airflo is designed to equip adventurers: its exceptional lightness combined with its durability makes it an all-terrain hat that will effectively protect travelers.
The Nylamtium (170Gr/m² in double thickness) that makes up the hat is made from an unbreakable Supplex nylon fabric, very resistant, water-repellent, lightweight, and quick-drying. It is a hat guaranteed for life against wear!
The remarkable lightness of this hat combined with a 3/4 inch ventilation mesh on the top of the crown offers you a lot of comfort during high heat and protects you from sunstroke! Furthermore, this Tilley LTM5 hat, like other Tilley hats, has a maximum UPF 50+ sun protection rating. Finally, the underside of the hat is darker to reduce glare.
It is also a hat that effectively shelters you from rain thanks to the polyester and cotton threads that swell in case of humidity and ensure total waterproofing.
Finally, it is a hat that does not get lost thanks to the attachment cord and its great buoyancy.
Be careful when choosing your size: Tilley advises always taking one or two sizes larger than your usual size to keep a hat wide enough for sweat to evaporate easily, thus keeping your head well ventilated.
About the Tilley LTM5 hat
Carefully made in Canada by Tilley
Lifetime guarantee
Crown: 10cm, brim oscillating from 5.5cm on the sides to 6.5cm at the front
Dimensions: Front brim of 6.7 cm - back of 7 cm and side brims of 5.4 cm
Machine washable on a delicate cycle (does not shrink)
Water-resistant and floats
Adjustable retractable cord
Certified sun protection IPU 50+ maximum protection rating
It weighs only 85 g
How to know if your Tilley hat is well adjusted?
Tilley hats are designed for maximum comfort! That’s why it is very important that they fit well to your size.
A Tilley hat should be worn low and not too tight. You will surely appreciate this feature, especially in hot and humid weather. When you buy a Tilley hat, you should take one size larger than your usual size.
Indeed, it is gravity that keeps the hat in place! There should be enough space between the front of the hat and your forehead to easily slide two fingers. Likewise, you should be able to pivot the hat from left to right and tilt it from front to back without feeling friction on your forehead.
Crown height approximately 10 cm
Brim width approximately Front: 6.7 cm Back: 7 cm Sides: 5.4 cm
Material Nylamtium
Color Natural
Shape Traveller Hat
Brand Tilley
Country of manufacture Canada
Season Summer
Washable By hand in cold water with ammonia
Size - Head circumference 55 cm to 66.6 cm
Weight 85 g
Gender Unisex
A
Rating: 3 out of 5
Average
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Response from Chapellerie Traclet
Hello
What quality or service would you have liked?
Best regards
Traclet
What quality or service would you have liked?
Best regards
Traclet
A
Rating: 3 out of 5
Average, lack of product description
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Response from Chapellerie Traclet
Hello
Can you please indicate the lack of information on the product sheets in order to note more information.
As a reminder, here below are the details of the cap. What information do you need?
Thank you very much for your help.
Best regards
Traclet
--------------------
Bombé cap in Panama
Like an authentic Panama hat, this bombé cap is made from leaves of latan palm trees from Ecuador just like real Panama hats!
Light as a breath of air, it allows the scalp to breathe and is not afraid of the hottest sun.
About the Panama cap
Composition: 100% Panama straw
Cleanliness band inside
No inner lining
Available sizes for the bombé Panama cap
Size S - 54/55 cm, M - 56/57 cm, L - 58/59 cm and XL - 60/61 cm
Material Panama
Brim 5.5 cm
Color Beige
Shape Cap
Brand Traclet
Country of manufacture Ecuador
Season Summer
Washable Only the grosgrain inside (cold water and ammonia)
Size - Head circumference S - M - L - XL
Gender Unisex
Can you please indicate the lack of information on the product sheets in order to note more information.
As a reminder, here below are the details of the cap. What information do you need?
Thank you very much for your help.
Best regards
Traclet
--------------------
Bombé cap in Panama
Like an authentic Panama hat, this bombé cap is made from leaves of latan palm trees from Ecuador just like real Panama hats!
Light as a breath of air, it allows the scalp to breathe and is not afraid of the hottest sun.
About the Panama cap
Composition: 100% Panama straw
Cleanliness band inside
No inner lining
Available sizes for the bombé Panama cap
Size S - 54/55 cm, M - 56/57 cm, L - 58/59 cm and XL - 60/61 cm
Material Panama
Brim 5.5 cm
Color Beige
Shape Cap
Brand Traclet
Country of manufacture Ecuador
Season Summer
Washable Only the grosgrain inside (cold water and ammonia)
Size - Head circumference S - M - L - XL
Gender Unisex
A
Rating: 3 out of 5
No problem with delivery and product quality
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A
Rating: 3 out of 5
I paid €2 for a not very nice gift wrap...
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A
Rating: 3 out of 5
Correct service but extremely disappointed with the purchased product.
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Response from Chapellerie Traclet
Hello
Can you please let us know the issue you are experiencing with the hat in order to relay the information to Stetson.
Best regards
Traclet
Can you please let us know the issue you are experiencing with the hat in order to relay the information to Stetson.
Best regards
Traclet
A
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
Attention to product photos
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A
Rating: 3 out of 5
Clear and well representative of the different products
Large selection
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Large selection
A
Rating: 3 out of 5
A small downside related to the packaging of the cap. The cardboard paper protection did not withstand the humidity in the mailbox.
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A
Rating: 3 out of 5
Normal! neither good nor bad! I paid for that and you delivered it to me... what else can I say?
Do you like compliments? db
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Do you like compliments? db
A
Rating: 3 out of 5
A lot of time to receive confirmation of payment receipt which had been made immediately after the order.
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A
Rating: 3 out of 5
The site is easy to use and offers a wide selection of headgear
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A
Rating: 3 out of 5
Nothing to say
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A
Rating: 3 out of 5
Just after the order, the contact emails are not taken into account to modify a delivery address registered by mistake.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery issue, however the information on the delivery address has been modified as well as on your invoice.
There must have been a computer issue.
For compensation, here is a code for a discount of 6 euros. Unique code: IN6SKZQQ
Best regards
Traclet
Please excuse us for this delivery issue, however the information on the delivery address has been modified as well as on your invoice.
There must have been a computer issue.
For compensation, here is a code for a discount of 6 euros. Unique code: IN6SKZQQ
Best regards
Traclet
A
Rating: 3 out of 5
The site is well made, delivery is quick to the relay but the quality is very variable...
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A
Rating: 3 out of 5
I ordered feathers for my hat and they were sent in a simple envelope without protection, which means that one out of two is damaged, I am quite disappointed!
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A
Rating: 3 out of 5
The site offers to provide an email address to be informed of restocking in sizes... But don’t waste your time filling in this field because you will never be informed!!!
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Response from Chapellerie Traclet
Hello
We are sorry that the reversible Banks - Brixton Bob has not been restocked but we are unfortunately dependent on the manufacturer and we cannot offer an item if the brand no longer has it for now.
It is true that restocking can take several months or completely stop without information from the manufacturer and we are very sorry.
If you have specific requests, you can send us an email directly because a request on the product does not necessarily reach us.
Best regards
Traclet
We are sorry that the reversible Banks - Brixton Bob has not been restocked but we are unfortunately dependent on the manufacturer and we cannot offer an item if the brand no longer has it for now.
It is true that restocking can take several months or completely stop without information from the manufacturer and we are very sorry.
If you have specific requests, you can send us an email directly because a request on the product does not necessarily reach us.
Best regards
Traclet
A
Rating: 3 out of 5
I received a product that I did not order. Fortunately, I received the correct product very quickly after reporting the error.
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A
Rating: 3 out of 5
Very good
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A
Rating: 3 out of 5
Beret received and returned. Quality: nothing to complain about but 2 to 3 sizes too big. Maybe a bad measurement or a delta in your sizes and my measurements. I am looking forward to the same item in size 62/63. Thank you.
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A
Rating: 3 out of 5
delivery of a blue hat instead of a gray one
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Response from Chapellerie Traclet
hello
there must be an error in the comment because the hat is made of raffia straw with a blue ribbon.
This information is even more indicated on the product sheet and a photo of the gros grain clearly shows the blue color
The hat has a large gros grain tied on the side, in sky blue with fine orange, blue, beige, and red stripes, which perfectly match the natural straw color of the hat.
https://www.chapellerie-traclet.com/fr/chapeau-paille-stetson/6412-chapeau-traveller-atlanta-smith-paille-raffia-stetson.html
there must be an error in the comment because the hat is made of raffia straw with a blue ribbon.
This information is even more indicated on the product sheet and a photo of the gros grain clearly shows the blue color
The hat has a large gros grain tied on the side, in sky blue with fine orange, blue, beige, and red stripes, which perfectly match the natural straw color of the hat.
https://www.chapellerie-traclet.com/fr/chapeau-paille-stetson/6412-chapeau-traveller-atlanta-smith-paille-raffia-stetson.html
A
Rating: 3 out of 5
disappointed with the product
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Response from Chapellerie Traclet
hello
what issues did you encounter with this product?
We also offer other models of night caps
https://www.chapellerie-traclet.com/fr/824-bonne-de-nuit
It is of course possible to change it
what issues did you encounter with this product?
We also offer other models of night caps
https://www.chapellerie-traclet.com/fr/824-bonne-de-nuit
It is of course possible to change it
A
Rating: 3 out of 5
It took more than two weeks to send a hat that was in stock without explanation or communication.
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Response from Chapellerie Traclet
hello
sorry but the information is well noted both on the product sheet and during the order summary.
We have been selling online since 1996 and this information has been noted since we do not have this model in stock
https://www.chapellerie-traclet.com/fr/akubra/6883-chapeau-feutre-poil-territory-beige-akubra.html
Best regards
Tarclet
sorry but the information is well noted both on the product sheet and during the order summary.
We have been selling online since 1996 and this information has been noted since we do not have this model in stock
https://www.chapellerie-traclet.com/fr/akubra/6883-chapeau-feutre-poil-territory-beige-akubra.html
Best regards
Tarclet
A
Rating: 3 out of 5
Only one criticism regarding the delivery: since it was a package with NO SIGNATURE delivery, it would have been preferable for the size of the package to be adapted to the size of the ordered item and especially to the (standardized) dimensions of my mailbox, which would have allowed the postman to make the delivery in my absence.
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Response from Chapellerie Traclet
Hello
For the sending of the cap, the box is a box so that the cap is properly packaged because otherwise, it is too crushed with a bubble wrap. If we place the cap in the box, it keeps its shape without being damaged and the box must also correspond to several shapes. We are sorry that it could not fit in your mailbox but it is preferable to keep the cap in good condition rather than having it deteriorate during transport.
We will however study the feasibility of another type of box but it seems difficult to find another shape.
Best regards
For the sending of the cap, the box is a box so that the cap is properly packaged because otherwise, it is too crushed with a bubble wrap. If we place the cap in the box, it keeps its shape without being damaged and the box must also correspond to several shapes. We are sorry that it could not fit in your mailbox but it is preferable to keep the cap in good condition rather than having it deteriorate during transport.
We will however study the feasibility of another type of box but it seems difficult to find another shape.
Best regards
A
Rating: 3 out of 5
Delivery time not respected normally 72h and it took more than a week
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Response from Chapellerie Traclet
hello
please excuse us for this inconvenience regarding the delivery delay.
Please find below a code for a 10% discount valid for you after logging in with your credentials. Code: YNPYKQL7
Best regards Traclet
please excuse us for this inconvenience regarding the delivery delay.
Please find below a code for a 10% discount valid for you after logging in with your credentials. Code: YNPYKQL7
Best regards Traclet
A
Rating: 3 out of 5
No problem with the order and quick receipt of the items.
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A
Rating: 3 out of 5
Correct
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A
Rating: 3 out of 5
You served my order well but with a long delay (I had to send you a reminder)
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A
Rating: 3 out of 5
lack of rigidity and no hat box
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Response from Chapellerie Traclet
Hello
It is possible to make it stiffer with a waterproofing spray or some stiffener that we can do or that you can find at a drugstore.
As for the hat box, sorry but for this product, the manufacturer does not offer a hat box.
We offer them starting at 8 euros on our site, here is the link:
https://www.chapellerie-traclet.com/fr/50-boite-a-chapeau
Remaining at your disposal.
Best regards
Traclet
It is possible to make it stiffer with a waterproofing spray or some stiffener that we can do or that you can find at a drugstore.
As for the hat box, sorry but for this product, the manufacturer does not offer a hat box.
We offer them starting at 8 euros on our site, here is the link:
https://www.chapellerie-traclet.com/fr/50-boite-a-chapeau
Remaining at your disposal.
Best regards
Traclet