Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

3 star reviews

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2017
Very good product but the size does not exactly match the request (one size too big compared to the usual size S)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2017
Ordered sizes 60/61, the items are labeled 61... Missing a 59/60 or simply a true 60... 61 is a bit too big for me.
Quality items, too bad for the size choices.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2017
Good. The cap does not really meet my expectations. It lacks depth and therefore does not stay very well in place. Otherwise, the quality is relatively good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2017
You should still try on a hat.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2017
poorly advised before the purchase !! by phone !! not mentioned that this cap runs small
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2017
Good product but nothing more
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2017
Excellent service from the merchant. Fast shipping. Only downside: delivery not via Colissimo. The Post did not provide any tracking information for the package, nor any indication of day and time for delivery. AND THE PACKAGE WAS OPEN!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2017
Deadlines not met
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2017
hats should be presented on heads, I might have seen that it was very large and very deep
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2017
Very good regarding order and delivery management. The only downside is that the product (size L- 58/59 cm) needs to be adjusted according to the exact size of the user (58 cm, for me), so I am obliged to place a new order for head reducer bands at €0.20 and €4.00 for shipping. It seems to me that it would be wise to provide this item with the hat to avoid this kind of inconvenience.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2017
Beautiful site but beware of sizes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2017
not bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2017
the DPD carrier unfortunately delivers without prior contact: it would not have been possible to send me either an email or SMS (they are the only ones who had this problem...) The 2 working days became 4 and would have become 7 if I had not gone to the depot myself regarding the essential caps on J5.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2017
I have already recommended this site to different people who then made purchases there. But while I no longer know how many caps and hats I have, old customers like me are not particularly well treated!
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Response from Chapellerie Traclet
hello
Yes, we thank you for your loyalty and as a loyal customer, you are entitled to loyalty points.
We have seen that since 2010 you have not used them. These can be found in the loyalty points section.
Remaining at your loyalty
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2017
Various products offered on the site but we don't always have the sizes.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2017
A small guide, even in a few lines, on hat maintenance would have been welcome.
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Response from Chapellerie Traclet
Hello
There is indeed a small guide that can be found in the email received upon order confirmation.
Furthermore, it is also visible on our site that you can download at the following address
https://www.chapellerie-traclet.com/fr/content/14-comment-conserver-son-chapeau
remaining at your disposal
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2017
It took more than 6 months to get my Tilley hat. After each call, I was supposed to be informed about the supply from Canada but I received nothing.
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Response from Chapellerie Traclet
hello
It is true that the delay was long to get the Tilley hat. It's a winter model and it is true that like many manufacturers, if they don't have it in stock, they only make it for winter on certain models.
As indicated during your call; we left you a message as soon as we received it but unfortunately this message must have had an issue. The hat had even been set aside by Mrs. Traclet.
We hope that the hat will satisfy you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2017
Not very sexy!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2017
Well-made site but the delivery times are indicated as 24/72 hours. The cap took more than a week to arrive........
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Response from Chapellerie Traclet
hello
please excuse us for this delivery delay independent of your will.
For the inconvenience, please find below a 10% discount code
DISCOUNT10
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/10/2017
the item itself is very good. quality-price ratio: nothing to say. However, where I am not satisfied is that I paid 2 euros for a gift package, accompanied by a small note. However, none of that. it's very incorrect. it's disguised theft.
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Response from Chapellerie Traclet
hello
Please excuse us for this oversight regarding the gift wrap, the refund of 2 euros has been made today.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2017
Fast, as I imagined, the only problem was that the packaging was torn, if it had rained, the hat would be in a very different state
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2017
Average because I was not informed by SMS about the delivery to the relay point of my package and had to follow up with Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2017
damaged box
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2017
a bit long delays and shipping a bit expensive for delivery to a relay point
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Response from Chapellerie Traclet
hello
thank you for taking the time to respond to the verified review.
The order was placed on Sunday and it was shipped on Monday because the post office does not work on Sundays.
The delay for a colissimo is 2-3 days and the package was delivered on Wednesday to the relay point.
Can you tell us the delay you would have liked.
Moreover, the price of 4 euros is low compared to the quality service with tracked colissimo.
Thank you for letting us know your comments in order to improve deliveries.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2017
Delivery in 4 days despite an express order with a paid option for a delivery commitment within a maximum of 3 days
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Response from Chapellerie Traclet
hello,
you ordered on August 31 and the order was indeed shipped on August 31, that is Thursday. Then with the working days, unfortunately, the package could only be delivered on Monday. Please excuse us for this inconvenience independent of our will.
best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2017
good product conforming to the photos. . super happy.. I just should have thought about the height because with my thick hair they rise. . maybe integrate a strap in case of wind too !!
The only downside is the ultra long delay of almost 3 months.. order on June 18 received at the beginning of September. . might as well announce a long delay to avoid making unhappy people! ;)
Thank you in any case for the custom order I am delighted!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2017
Good product. Package found half open... without affecting the product fortunately.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2017
Very clear but the link to pay for the order in one click did not work, I had to process my order by phone
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2017
A wide range of choices
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2017
A lot of choices, the site is quite clear but the search by criteria (materials...) needs improvement. I was looking for a straw hat having selected men's hats and the site suggested me straw hats for both men and women.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2017
Complete site. Products conform to the description. Careful shipping.
Delivery to the billing address...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2017
The site is very good, and the after-sales service is quite efficient, but I regret a lack of clarity on the reception date and the waiting time for the package. I was also quite shocked by the poor written expression/spelling of the customer service, it's not very serious!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/07/2017
The product is in accordance with the description but the delivery was much longer than announced, and no apologies were made.
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay. We had sent you a last email in response to yours with a code for a 20% discount.
We will resend it to you by email today.
Please excuse us again for this inconvenience.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2017
A lot of choices, trendy or classic products, often original. Good quality of products.
Note that if the item is missing or being restocked, there is no information unless you request the details.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2017
The hat was in a box too small so it was deformed upon arrival.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2017
Disappointed with the delivery time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2017
The photo of the Daniel Vial scarf on the site has nothing to do with the scarf received, which is not hand-painted, but a simple striped scarf. The return of merchandise is too complicated, I do not want to be forced to have a Paypal account.
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Response from Chapellerie Traclet
Hello
The model is indeed a Daniel Vial model as it is our only manufacturer.
For the return shipping costs, it is still a proposed solution to have the return shipping costs.
Our store cannot cover these costs and Paypal is a solution to limit transport costs for our customers.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2017
Satisfactory
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2017
Serious site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2017
Aggressive email response to a question about order tracking!
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Response from Chapellerie Traclet
Hello
Please excuse us if we used an aggressive tone in our email.
That was not our intention.
Here are the two emails that were sent to you.
If you have a suggestion for a less aggressive email, we are open to your proposal to satisfy you as best as possible.
Remaining at your disposal
Best regards
Traclet
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We are following up on your message
The melon color russet is a product on order with a delay of 2/3 weeks
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