Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

3 star reviews

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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2017
noted on the site
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Response from Chapellerie Traclet

The product will be delivered at the beginning of next week.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
--------------------------------
Hello,
The melon hat will leave next week from us.
An email with the package tracking will be sent to you upon its dispatch for tracking the package.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2017
I would have liked to be kept informed about the delivery delay. I had to send an email to find out what was going on. The response was immediate but a bit curt.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2017
Hello
Please excuse us if we did not use the right vocabulary.
If you have a style suggestion, we are open to your proposal
here is the email we had sent:
Hello,
We are following up on your message, the order should arrive at your place on Thursday or Friday of this week.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
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Response from Chapellerie Traclet
Site needs improvement. My choice (1) was not available, so I chose something else (2). Then, I received an email saying that this choice (2) was not available, but that I could revert to (1). So, a waste of time and a lack of coherence in the site's information.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2017
Good site. Update for package tracking and refund is unclear and not quick
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2017
Hello
The order tracking has been validated in three points
Shipped Hanae TRACLET 23/06/2017 14:04:28
In delivery Hanae TRACLET 23/06/2017 14:03:06
Payment accepted 22/06/2017 18:07:26
For 23/06/17, the tracking was sent by email from us as well as by DPD who sent an email and a text message in case you provided your mobile phone number.
For the refund, like many websites, it takes between 7 and 10 days.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2017
Good and pretty
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2017
Interesting models
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Response from Chapellerie Traclet
My order was not delivered to the relay point I had chosen.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2017
MEDIOCRE AT BEST
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2017
Dear
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2017
An email sent 5 minutes after my order, asking for a correction, has not been read! I find that unfortunate!
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Response from Chapellerie Traclet
Hello
Yes, it's an error on my part, I didn't have time to manage both the flow of emails and orders.
If the size is not suitable, we will cover the shipping costs.
Please excuse me for this mistake.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2017
Delivery time too long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2017
Shipping more expensive than the ordered product (€4 for a €0.40 cork band) unfortunate!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2017
provided site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2017
Stocks
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Response from Chapellerie Traclet
Hello
Can you tell us what you mean by stock?
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2017
Shipping service not responsive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2017
It's not very convincing in the hat
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2017
Initial communication about the progress of the order was quite long... Completely correct afterwards...
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Response from Chapellerie Traclet
Hello
Sorry but the beret is indeed in brown color (For us, the Traclet hat shop and for the Torpedo house) the delivered model is not in black leather.
It's true that it's dark but if you put it next to a black fabric you will see that it is indeed brown.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2017
With free shipping, it would have been perfect!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2017
not precise enough between women's and men's items
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2017
Meh...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2017
You know what it's about.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2017
No response to my email!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2017
the loyalty points system does not work, it was necessary to call customer service four times!!!
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Response from Chapellerie Traclet
Hello
We are sorry if the loyalty points system did not work properly but we have always been available to respond to you to help you place your order.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2017
-
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2017
Overall good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2017
I measured the circumference of my head, it was 56 and the beret is a bit loose, not easy
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Response from Chapellerie Traclet
Hello
In case the beret is a bit large, we can either take it back and adjust the size with a large inner band.
Otherwise, you can slightly wet the entrance of the beret with hot water to adjust it to your head size.
Remaining at your disposal
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2017
It's okay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2017
Nice cap, but I followed the advice on your site to choose one size up from mine and ended up with a cap that is too small!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2017
connecting is not simple
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2017
Arrived on time but the gift wrapping is a bit outdated... too bad...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2017
delivery delays
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2017
Order processed and shipped quickly. Just a problem with the invoice. I first requested an invoice with a VAT number, and I was sent the same invoice without a VAT number. I made a second request, and at that moment, I was sent the invoice of another customer that had nothing to do with my purchase. I reported it and never received a response again. Too bad, without this issue I would have given 5 stars.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2017
Very unpleasant welcome from your collaborator on Saturday following the delivery of the product, to get some information about the return procedures.
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Response from Chapellerie Traclet
Hello,
Please excuse the welcome from our collaborator who may have expressed himself poorly while trying to do well to satisfy you.
We hope this does not tarnish our relationship for a future purchase.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2017
See my message from 17/01 regarding this order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2017
More photos would have allowed for a better evaluation of the product, plus
I did not receive an invoice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2017
Very well-stocked site. Additional filters could make the search faster.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2017
It would be good to indicate a restocking date for the missing products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/01/2017
Package opened during transport, improve the packaging, box not suitable for this transport.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2016
lack of follow-up on the order's progress
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2016
a bit complicated to navigate the site
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