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Rating: 3 out of 5
This bucket hat made in China is of low quality.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
3 star reviews
Reset filtersM
Rating: 3 out of 5
It would also be appropriate to show the label regarding the cleaning of the product.
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S
Rating: 3 out of 5
I don't think it's very good quality. And, the order was not sent for almost 3 weeks.
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P
Rating: 3 out of 5
Announced color beige while it is almost white.
Displayed size really very small.
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Displayed size really very small.
M
Rating: 3 out of 5
Delivery by Colissimo poorly tracked. The product is 2 sizes larger than the actual head circumference. Actual head circumference = 61, as a precaution I ordered size 60 ... I should have ordered size 59 for the cap to fit well.
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J
Rating: 3 out of 5
Very fast delivery, the product seems to be of good quality but the packaging box is too small, the hat is deformed and looks like nothing, I am disappointed. I am not returning it because I need it and hope to be able to shape it properly. I don't think I will place another order on this site.
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A
Rating: 3 out of 5
I do not yet have my order.
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M
Rating: 3 out of 5
I had to wait three weeks and follow up with the site.
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T
Rating: 3 out of 5
A bit difficult to find the hat I was looking for.
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S
Rating: 3 out of 5
Issues with the size, I followed the guidelines saying to take the larger size and it is too big, I had to return the hat and pay the full return cost, it's not very customer-friendly, I expected to have a return label or a contribution to the return. I am waiting for my hat in the right size, to see if everything is fine.
Best regards
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Best regards
A
Rating: 3 out of 5
Expensive for what it is. It's really low quality. I was thinking of placing another order, I don't think I will now.
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J
Rating: 3 out of 5
Hello, I noted that my head circumference was 59 cm, the item you delivered me is obviously larger, yet on your site it is noted 58, 59 cm. Regards
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A
Rating: 3 out of 5
Being between 2 sizes, I took the larger size (L) according to your recommendations but I had to return it because it was too big, for size (M).
I have difficulty reaching you to make the return, impossible to have a contact person at the indicated hours
Best regards
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I have difficulty reaching you to make the return, impossible to have a contact person at the indicated hours
Best regards
G
Rating: 3 out of 5
Hello, I received my order well, always beautiful quality, but 48€ today against 25€ in 2019, that leaves one perplexed!!!
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Response from Chapellerie Traclet
Hello,
We sincerely thank you for your positive feedback regarding the quality of our products. We understand your concern about the price increase, which can indeed be confusing.
This garden hat was 30 euros in 2019 and it has gone up to 48 euros this year because for 10 years, the price had not changed due to having stock of raw materials purchased at a lower price and we also had to increase the labor cost to manufacture this hat in France.
Best regards,
Traclet Sebastien
We sincerely thank you for your positive feedback regarding the quality of our products. We understand your concern about the price increase, which can indeed be confusing.
This garden hat was 30 euros in 2019 and it has gone up to 48 euros this year because for 10 years, the price had not changed due to having stock of raw materials purchased at a lower price and we also had to increase the labor cost to manufacture this hat in France.
Best regards,
Traclet Sebastien
C
Rating: 3 out of 5
I am disappointed with the US bandana product; it lacks 1 or 2 photos to better visualize the product, as it is not a classic bandana, it is not a square of fabric; it is a fabric already cut, sewn, like a cap.
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F
Rating: 3 out of 5
The site is quite well done.
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G
Rating: 3 out of 5
Hello regarding the hat, very nice quality superb. But there was a missing eyelet on one side of the chin strap, anyway thank you for the chin strap provided, and I am quite happy with my hat, best regards.
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R
Rating: 3 out of 5
More than a month delay in delivery and the package still not received following a shipping notification received at the end of last week. I had to call to find out where the order was and understand the reason for the delay. I find that communication about the delivery time needs to be improved.
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N
Rating: 3 out of 5
Delivery time too long
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A
Rating: 3 out of 5
Pros:
• Easy to navigate.
Cons:
• Little choice of baseball caps for heads sized above 61 cm.
• Little choice of colors for baseball caps, most out of stock with long delivery times.
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• Easy to navigate.
Cons:
• Little choice of baseball caps for heads sized above 61 cm.
• Little choice of colors for baseball caps, most out of stock with long delivery times.
Response from Chapellerie Traclet
Good morning,
Thank you for your message. Can you tell us the reference you want that we don't have in stock.
Size 63 is not very easy to find, because a lot of makers only make size 61 cm but not more.
If you have a reference, we can check with the maker if it is possible to make it.
Regards,
Traclet
Thank you for your message. Can you tell us the reference you want that we don't have in stock.
Size 63 is not very easy to find, because a lot of makers only make size 61 cm but not more.
If you have a reference, we can check with the maker if it is possible to make it.
Regards,
Traclet
A
Rating: 3 out of 5
No information to the customer if the product is out of stock
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J
Rating: 3 out of 5
The size of the hat is not right, too small by one size.
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N
Rating: 3 out of 5
Very good products and very well finished
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D
Rating: 3 out of 5
Hello
The hat is of nice quality but the package arrived open and the hat was a bit dirty, which is annoying for an item of this quality.
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The hat is of nice quality but the package arrived open and the hat was a bit dirty, which is annoying for an item of this quality.
C
Rating: 3 out of 5
I ordered a hat, which was available at the time of the order. However, it was quickly noted as 'out of stock'. When I requested a refund after more than a month and still out of stock, I was delivered within 48 hours. The hat is very beautiful and of very nice quality! This made the experience ultimately satisfactory.
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P
Rating: 3 out of 5
I think it would be good to put the cap on someone's head to better realize its actual shape; and to better describe the quality of the fabric.
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J
Rating: 3 out of 5
I found the item a bit better ... but it seems to me moderately good.
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R
Rating: 3 out of 5
A delivery scheduled for 3 weeks but after a month, no news. However, as soon as I requested a refund, my hat was sent. In short, not much customer follow-up, it's a shame.
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F
Rating: 3 out of 5
Very good
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P
Rating: 3 out of 5
Not very intuitive
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M
Rating: 3 out of 5
Communication? Does not respond to emails. Wrong product sent
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F
Rating: 3 out of 5
As for the actual shipping, no malicious observations to make. It was quick and correct. For a simple beret, home delivery would have been preferable.
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F
Rating: 3 out of 5
2 hats,,,, one slightly too small... the other slightly too big,,,,,, order 59 received from 58?? a bit of precision, given the price of the items would be welcome. For my part, last order.
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M
Rating: 3 out of 5
efficient and fast delivery and customer service, the product lacks a bit of hold to my taste, I was hoping for better, hence the average rating.
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L
Rating: 3 out of 5
The size of the hat is large...
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G
Rating: 3 out of 5
The color of the ribbon around the hat does not match the image which is white but in reality is a khaki/light beige. Also, the belt on the hat, the leather looks much darker and almost black in the image but in reality, it is brown.
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O
Rating: 3 out of 5
Well-made and easy-to-use site, perfection would be to be able to favorite future purchases and improve the purchase history so we can access the purchased models.
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F
Rating: 3 out of 5
Still haven't received my order
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J
Rating: 3 out of 5
A bit disappointed
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J
Rating: 3 out of 5
The product matches the description well. The big problem is the delivery time which is way too long.
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